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Archive for the 'Contact Centers/CRM' Category

UC and Contact Centers

Thursday, February 21st, 2008

A Cooperative Project of VoiceCon and UC Strategies
This issue of Unified Communications eWeekly is sponsored by Mitel:
Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and […]

Posted in Collaboration, Contact Centers/CRM, Don Van Doren, Unified Communications | No Comments »


Issue 28: About Expert Agents

Wednesday, June 20th, 2007

A Cooperative Project of VoiceCon and UC Strategies
This week’s issue of Unified Communications eWeekly is sponsored by UCStrategies:
UCStrategies is an industry resource and web portal to help enterprises, vendors, and system integrators develop their UC strategies. A source of objective information and thought leadership on Unified Communications, we provide analysis, executive interviews, podcasts, white papers, […]

Posted in Management, Implementation, Contact Centers/CRM, Blair Pleasant, Unified Communications | No Comments »


Issue 3: Leveraging Spending with Unified Communications

Wednesday, November 1st, 2006

This week’s issue of Unified Communications eWeekly is sponsored by The VoiceCon Tour 06:
One-day workshops focusing on application pay-offs in enterprise IP Telephony—SIP, Unified Communications and Next-Gen Contact Centers. Plus, User Forums where enterprise executives share the lessons learned from their migration. Remaining dates and cities are: San Francisco, Nov. 6; Chicago, Nov. 15; New […]

Posted in Implementation, Contact Centers/CRM, Applications, Marty Parker, Unified Communications | No Comments »