The cost of power and cooling the data center and communications closets is escalating, and Gartner predicts that by 2009, power and cooling costs will be second to salaries in the IT budget. This tutorial looks at the practical ways the enterprise can reduce electrical power and cooling costs. It won't try to solve global climate change, but focuses instead on the energy conservation solutions now available and their impact on the enterprise bottom line. Methods for reducing the energy bill by controlling IT devices will be explored, and incentives from the government and power utilities will be presented. Quantitative information will be provided with additional resource websites for the attendee to learn how to calculate the energy cost reduction and cooling requirements. The session provides recommendations on how the lower the costs to support VoIP/IPT servers, PoE for the LAN, AC vs. DC powered devices, UPS and class 2 vs. class 3 phones. Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VoIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VoIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
The migration to IP Telephony and converged networks has already had major impacts on how IT organizations are structured, as staff with backgrounds in voice and data have been brought together into integrated work groups. Now, with Unified Communications, just having voice and data people work together isn't enough - applications, messaging and security professionals need to become actively involved. This creates challenges in terms of overcoming long-held stereotypes, and opportunities to create a much more dynamic and responsive IT organization. This tutorial will present case studies of different approaches that enterprises are taking to deal with this issue. In addition, the instructors will present a methodology for project management and recommend processes for procurement, integration, security and reliability. Attendees will gain a better understanding of their options for organizational restructuring, and concrete advice on how to achieve more effective implementation of IP Telephony, Unified Communications and Converged Network projects. Mark Berg is a senior consultant with PlanNet Consulting. He has 15 years of communication technology experience, primarily in higher education. He has set IT strategy, designed voice and data physical infrastructure, managed cost-recovery initiatives, and overseen IP telephony projects. Previous posts include senior management positions, including CIO, at two Southern California universities in telecommunications and networking. Mr. Berg received his degree in journalism from Biola University in La Mirada, California. David Stein is a principal with PlanNet Consulting and Director of Operations. He has more than 25 years of consulting, information systems and telecommunications experience, with a primary emphasis on voice, data and video communications and technology infrastructure projects. He has been a featured speaker at numerous conferences, and has authored several articles on IP Telephony that have been published in Business Communications Review and HIMSS. Mr. Stein graduated from Rensselaer Polytechnic Institute with a degree in Computer Science.
Instructor - David Stein, Principal, PlanNet Consulting
Mr. Stein is a principal with PlanNet Consulting and Director of Operations. He has more than 25 years of consulting, information systems and telecommunications experience, with a primary emphasis on voice, data and video communications and technology infrastructure projects. PlanNet Consulting assists enterprises with the entire technology lifecycle. His experience includes traditional voice (PBX, TDM), data and video communications as well as all aspects of their convergence (IP Telephony, Video over IP). He has been a featured speaker at numerous conferences including American Library Association, Interop, ACUTA, CoreNet, BICSI, CISOA and VoiceCon. He has also authored several articles on IP Telephony that have been published in Business Communications Review and HIMSS. Mr. Stein graduated from Rensselaer Polytechnic Institute with a degree in Computer Science.
Instructor - Mark Berg, Senior Consultant, PlanNet Consulting
Mark Berg is a senior consultant with PlanNet Consulting. He has 15 years of communication technology experience, primarily in higher education. He has set IT strategy, designed voice and data physical infrastructure, managed cost-recovery initiatives, and overseen IP telephony projects. Previous posts include senior management positions, including CIO, at two Southern California universities in telecommunications and networking. Mr. Berg received his degree in journalism from Biola University in La Mirada, California.
Information and Communications Technologies (ICT) can reduce energy, travel and related expenses for the entire enterprise through the judicious use of conferencing - audio, video, telepresence and web -- and the emerging tools and technologies for collaboration. This tutorial the new products and services for video, telepresence and collaboration, and explores your options for enabling remote and mobile workers. It will be organized around four frames of reference: * Global Enterprise: Wants to reduce travel and increase efficiency (Telepresence, video, web conferencing). * Enterprise: Wants to tightly connect to customers/partners (Telepresence, video, VPN, presence federation) * Small/remote offices and teleworkers (Video, desktop video, web conferencing, VPN, VoIP, presence) * Road Warriors (desktop video, web conferencing, VPN, VoIP, presence) It will also address the networking requirements for these applications, with an emphasis on managing bandwidth and maintaining quality of service. John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has engaged with over 50 enterprises and over 20 network vendors to analyze network performance problems, design network solutions, and support network solutions. John has 29 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering.
John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video, telepresence, and data application performance. John has engaged with over 50 enterprises and over 20 network vendors to analyze network performance problems, design network solutions, and support network deployments. John has 30 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering.
Even as enterprises continue to grapple with implementing Quality of Service (QOS), especially for applications over the wide area, we're now hearing about a new metric: Quality of Experience, or QOE. What's the difference between QOS and QOE metrics, and can you have one without the other? In this session, you'll learn what you'll have to do to ensure that wide-area voice traffic meets network-level QOS requirements, and also provides the user-level Quality of Experience required to make communications effective. KEY QUESTIONS: * What's the best way to guarantee that real-time multimedia traffic will get the treatment it requires in order to sound best?especially when traversing the WAN? * What are the concrete metrics you should use to determine whether your end users are actually getting acceptable-quality voice? * How is QOE defined, and from whom do these definitions come? * How is QOE different from QOS, and what's the importance of this distinction?
John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video, telepresence, and data application performance. John has engaged with over 50 enterprises and over 20 network vendors to analyze network performance problems, design network solutions, and support network deployments. John has 30 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering.
Panelist - Bill Tiso, Director and Principal Engineer for Market Development, Embedded and Communications Group, Intel
Bill Tiso is a Market Development Director and Principal Engineer with the Performance Processor Division within Intel's Embedded and Communications Group. Mr. Tiso is responsible for Service Provider (Telco and Cable MSO) customer premises (consumer and small business) platforms utilizing packet based voice, multimedia and data plane content processing from Intel and ecosystem partners, utilizing Intel's embedded low power IA processors and SOCs. Mr. Tiso leads Intel's technical strategy team in applying Intel's low power Atom™ processor for consumer media phone and residential gateway segments. Previously, Mr. Tiso managed the development of many products released by Dialogic Corporation and GammaLink. He holds a B.S.E.E degree from Florida Institute of Technology and an M.S.E.E. degree from Polytechnic Institute of New York, and currently resides in Hilton Head, SC.
Panelist - Jim McQuaid, Director of Product Management, NetQoS, Inc.
Jim McQuaid drives strategic product initiatives at NetQoS. Most recently, he spearheaded the development and launch of the NetQoS VoIP Monitor product. A graduate of the University of Michigan, McQuaid has worked in network performance analysis, digital signal processing and measurement and control for a variety of established and startup companies including Analog Devices, Bay Networks, Ganymede, NetIQ and NetQoS. McQuaid is the co-author of RFC 1944 and 2544 and was the Chair of the IETF Benchmarking Methodologies Working Group from 1995 to 1998. In recent years McQuaid has focused primarily on application and network performance. He is also a filmmaker who recently completed a film about the end of cheap oil: http://www.afterthepeak.com.
Dr. Mike Hollier is a technical and commercial pioneer in perceptual engineering. He directed BT's research into audio, video and multimedia performance assessment for nearly a decade before leading the incubation of Psytechnics Ltd. in 2000. He left BT to become Psytechnics' CEO and since October 2002 has served as its CTO. Psytechnics is the global leader in delivering Quality of Experience (QoE) management products for Voice over IP, Video Conferencing, Unified Communications and IPTV in fixed, mobile and converged environments.
In the first generation of IP Telephony, the "voice" and "data" folks within IT had to figure out new ways of working together to build the new structures that would send voice over the "data" network. With Unified Communications, many more stakeholders are brought into the equation: Applications developers, datacenter managers, staff in charge of directories and email, just to name a few. In this session, you'll hear from enterprise executives that have confronted the organizational challenges of both IPT and UC. KEY QUESTIONS: * What processes are needed to open up and maintain the lines of communications among voice, data network, applications developers and messaging/email IT specialists? * What are the most common obstacles and gaps among the various organizations and their requirements/perspectives? How are these obstacles being overcome? * As enterprise communications changes, what parts of IT are taking the lead over which parts of the process? * What role are business unit leaders playing in these scenarios? What role is likely in the future?
Jamie Libow is an Engineering Director at Travelers, where he leads the Unified Communications group. In this role, he is responsible for setting the strategy, implementing and supporting Unified Communications, Unified Messaging and Electronic Fax technologies. Jamie joined Travelers in 1996 as a participant in the Information Technology Leadership Development Program (ITLDP) and has worked in many departments including Data Network Engineering, Data Network Operations, Distributed/Server Operations, Call Center Technologies, and Voice Engineering. Jamie has a BA in Psychology from Queens College, a BE in Electrical Engineering from Stony Brook University, and an MS in Computer Science from Rensselear Polytechnic Institute in Hartford, CT.
Speaker - Mark McMath, VP/CIO, Bloomington Hospital
Mark McMath joined Bloomington Hospital as Vice President and Chief Information Officer (CIO) in 2003. McMath began his career with IBM in 1981 and has held leadership roles with both for-profit and not-for-profit health care providers. Under McMath's leadership, Bloomington Hospital has completed a five-year strategic information technology plan for the hospital, and the management and oversight of the selection process, contract negotiations and board approval for a new enterprise-wide system that will give Bloomington Hospital the most current, state-of-the-art information technology. Also under McMath's leadership, in 2008, Bloomington Hospital was named one American Hospital Association's 100 Most Wired Hospitals in the Nation. McMath came to Bloomington from Hartford, Conn. where he served as Vice President and Chief Information Officer for Clinical Laboratory Partners, a provider of diagnostic testing, and information and laboratory management services. He has also held the titles of Chief Information Officer for the Hamilton Health Care System in Dalton, Ga., Senior Account Executive at the Gerber Alley Healthcare Corporation in Chicago, and Director of Information Systems at the Hamilton Medical Center in Dalton, Ga. McMath holds a Bachelors of Science degree in management science from Purdue University, and is a member of the College of Healthcare Information Management Executives, the Healthcare Information and Management Systems Society, and the American College of Healthcare Executives. Active in the community, McMath is currently serving as treasurer for Martha's House, an emergency shelter for adults. He also serves on the City of Bloomington's Digital Underground Advisory Committee.
Speaker - Steven Schafer, Director Global IS, Global Crossing
Steven Schafer is Director of GIS Collaboration and Network services at Global Crossing, including Enterprise Messaging, Telephony Services, Platform Services (Active Directory, SharePoint, DNS), and Media Services (Video Conferencing, Streaming). As a Microsoft Technology Adoption Partner, Mr. Shaffer managed the deployment of Office Communications Server (OCS) 2007 to the entire company, approximately 5600 user objects prior to OCS October 16, 2007 launch. Mr. Schafer currently directs Unified Communications deployments within Global Crossing and is focusing on several areas, including deployment of OCS as the primary telephony service within Latin America and integration of OCS into internal and customer facing applications.
Moderator - Marty Parker, Principal, UniComm Consulting
Marty Parker provides Unified Communications consulting support to both private sector and public sector enterprises. As a Principal of UniComm Consulting and as co-founder of UCStrategies.com, Marty is part of a network of talent and ideas to assure clients of the best and latest information about Unified Communications (UC). Marty's focus is on the applications for UC and how those applications optimize business processes to deliver hard-dollar ROI. This focus is the basis for his BCR Training course, "Planning and Implementing VoIP Unified Communications"; for his articles in BCR Magazine and on NoJitter.com (see "Top UC Applications Now Apparent", June 2007); and for his on-line UC Resources Center available at UCStrategies.com. Marty is a regular moderator and presenter at InterOp, VoiceCon and in other UC industry venues. His applications and industry-oriented perspectives on UC are based on his roles in sales, marketing, product management and executive positions with IBM and ATT/Lucent/Avaya as well as with a major Telecom VAR, and as founder and CEO of venture-funded startups in the early phases of the voice messaging industry.
It has never been easy to trace the cause of voice service degradation or failure, and when voice becomes embedded in other applications, it's going to be even more challenging to determine what's going on. This session will provide an update on the latest tools and technologies for troubleshooting converged networks?how and when to perform root-cause analysis, how to measure, monitor and manage voice quality on an ongoing basis, and how to use the data generated by monitoring and management systems to get an overall picture of the network's health, and the voice application's behavior. KEY QUESTIONS: * What tools are available for performing root-cause analysis on problems that occur with voice traffic running on an IP network? * What are the right metrics for tracking voice quality?MOS scores or more automated measurements? How do you derive?and act on?this information in real-time? * What tools are available for remote management of voice infrastructure at sites where there are no full-time IT staff? * How do the various IT management teams share information and reports so as to expedite troubleshooting?
Dr. Mike Hollier is a technical and commercial pioneer in perceptual engineering. He directed BT's research into audio, video and multimedia performance assessment for nearly a decade before leading the incubation of Psytechnics Ltd. in 2000. He left BT to become Psytechnics' CEO and since October 2002 has served as its CTO. Psytechnics is the global leader in delivering Quality of Experience (QoE) management products for Voice over IP, Video Conferencing, Unified Communications and IPTV in fixed, mobile and converged environments.
Steve Guthrie has spent the past decade in the networking and telephony markets as an active participant in the emergence of LANs, WANs and IP technologies and most recently with unified communications such as IP voice, video, presence and messaging. As the director of product marketing for CA's Network and Voice Management Solution, which includes the CA eHealth Network Performance Manager, CA SPECTRUM Network Fault Manager, and CA eHealth for Voice Systems Manager offerings, Guthrie is responsible for understanding how enterprises, public-sector agencies, telcos and managed service providers use network and voice management solutions and for communicating these experiences and industry best practices to help other organizations optimize their converged network investments and achieve high end-user satisfaction. Additionally, he works in conjunction with product management to understand the needs of large enterprises, telcos and MSPs and define solutions that span these customers' existing networks as well as the networks they are building to support the fast-growing demand for IP services for voice, video and data. Prior to joining CA, Inc., Guthrie was director of global product marketing for Integrated Research. of Sydney, Australia, which develops and sells the PROGNOSIS IP telephony management software solution for large enterprises and managed service providers. Prior to this, he was vice president of marketing at Xelor Software, a start-up based in the Boston area that was focused on solving new and complex business problems associated with time-sensitive, real-time IP communications contending for valuable and expensive bandwidth with data-centric applications. Prior to his appointment at Xelor, Guthrie was director of marketing at Pingtel, where he was recognized for his role in making the Pingtel phone a ubiquitous symbol of IP telephony and SIP-based communications.
Speaker - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen
Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching and routing. He is the founder of Netcordia, inventor of NetMRI, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor.
David Yedwab is a Founding Partner in Market Strategy and Analytics Partners LLC. He is a seasoned technology marketing executive with over 25 years experience providing marketing, sales, technology and business strategy advice to many of the world's largest and most successful companies including - Cisco, AT&T, BellSouth, Apple, NTT, NEC, Nortel, Samsung and Siemens. His specialties are business and product strategy, distribution channel development, product marketing and competitive differentiation. Mr. Yedwab has appeared on CBS News 48 Hours, CNBC and Bloomberg Business Radio. He is often quoted in national business publications such as Fortune, USA Today, Investor's Business Daily and the Internet and telecommunications trade press. Prior to starting Market Strategy and Analytics Partners, Mr. Yedwab managed the Public and Private Networking practices of The Eastern Management Group. This has included engagements covering market and distribution requirements and strategies for next generation networks; marketing programs designed to help enterprise providers to increase their revenues and market shares; the implications of the business transformation driven by the Internet, broadband and mobile networks; the emergence of the e-commerce and its challenges and opportunities for private and public networks. Mr. Yedwab received his Bachelor's degree in Physics from Rensselaer Polytechnic Institute, where he was a National Science Foundation Undergraduate Research Participant. He also received an M.S. in Computer Science from Stevens Institute of Technology.
The migration to IP Telephony puts higher emphasis on software than hardware, and that is changing the entire cost architecture for enterprise communications. This session will help you make sense of the new pricing structures and help you avoid confusion over budgeting and pricing. KEY QUESTIONS: * To what extent have IP Telephony vendors shifted costs from hardware to software fees? How will this affect the final system price and TCO? * How does the new cost architecture impact your negotiating strategies? * What license fees are typically charged on top of the cost of IP phones, messaging systems and other elements? How much do these fees run? * What are the hidden costs in the new licensing structures, and how do you find them? * What pricing and licensing concepts are likely to be new to voice network managers who haven't dealt extensively with data network gear?
Speaker - David Stein, Principal, PlanNet Consulting
Mr. Stein is a principal with PlanNet Consulting and Director of Operations. He has more than 25 years of consulting, information systems and telecommunications experience, with a primary emphasis on voice, data and video communications and technology infrastructure projects. PlanNet Consulting assists enterprises with the entire technology lifecycle. His experience includes traditional voice (PBX, TDM), data and video communications as well as all aspects of their convergence (IP Telephony, Video over IP). He has been a featured speaker at numerous conferences including American Library Association, Interop, ACUTA, CoreNet, BICSI, CISOA and VoiceCon. He has also authored several articles on IP Telephony that have been published in Business Communications Review and HIMSS. Mr. Stein graduated from Rensselaer Polytechnic Institute with a degree in Computer Science.
Speaker - Trent Wright, Principal Consultant, PlanNet Consulting
Trent Wright currently provides independent communications consulting services as a part of PlanNet Consulting after over thirteen years working in a wide variety of IT Infrastructure and Telecommunication roles. Over the course of his career, he has worked as a telecom analyst, infrastructure manager, consultant, and technical specialist. This breadth of experience provides excellent coverage of many operation and technical issues, generally focusing on designing, procuring, and implementing communication platforms and IT infrastructure environments. By providing independent consulting services, the above client engagements and others have addressed numerous business and technology issues, including: ?Developing feasibility studies and strategic plans to implement IP Telephony, Call Center and similar critical voice and data applications. ?Providing a full range of procurement support for IP Telphony and network electronics and services capable of supporting IP Telephony, ERP, CRM, and other high-priority applications. ?Assessing network capabilities and defining activities to address critical application requirements. ?Analyzing specific applications and transactions to assist in problem identification and resolution. ?Providing business decision support for technology issues using quantitative and qualitative data. ?Assisting clients in identifying and remedying operational issues and concerns ?Delivering project management oversight for the implementation of critical voice and data systems Mr. Wright's technical training includes various certifications with most major manufacturer phone systems. Mr. Wright holds a Bachelor of Science in Computer Science and is a certified Project Management Professional (PMP), bringing a common-sense, results-oriented approach to solution identification, implementation and deployment.
As IP Telephony deployments scale from pilots to enterprise-wide implementations, the need for effective, real-time management scales as well. But what tools do you need to manage voice traffic and make sure it's performing as it should? In this session, you'll get taxonomy of the network management technology marketplace, which will help you understand the metrics and methods that drive successful IP Telephony management. KEY QUESTIONS: * What are the key metrics you must measure and manage? What tools are available to capture these metrics? * How can you get visibility on the level of voice quality actually being delivered? * How does the management of voice systems fit into the overall enterprise IP network management structure? * What will it cost to implement an effective network management system?
Speaker - Eric Bear, VoIP Solution Program Director, Fluke Networks
Eric Bear is the Director of VoIP Solution Sales with Fluke Networks. Prior to coming to Fluke Networks, Eric was the Vice President of Product Management and Business Development at Viola Networks in Israel (acquired by Fluke Networks). He has been in the VoIP industry for the past 12 years in various senior sales and marketing positions. Prior to Viola, he worked at Qovia, a VoIP management company acquired by Cisco; Telchemy, a leading vendor of embedded VoIP call quality software and a supplier to Fluke Networks; and Telogy Networks, which made embedded software in VoIP phones/gateways before being acquired by Texas Instruments in 2000. He spent the first nine years of his career at GTE and MCI in various engineering and product management roles, including an 18-month assignment in Japan for GTE. He holds a bachelor's degree in electrical engineering from Bradley University in Peoria, IL, and a master's degree in engineering management from The George Washington University in Washington, D.C.
Speaker - Kevin Porter, Senior Network Management Strategist , HP ProCurve
As Senior Network Management Strategist, Kevin Porter is responsible for defining and marketing network management solutions with an emphasis on infrastructure security and converged communications. He is a participant of the Trusted Network Connect subgroup of the Trusted Computing Group Consortium and a Board Member of the OpenSEA Alliance, created to promote the development of an open-source 802.1X supplicant for secure network access. During his 20 years at HP, Porter has been instrumental in helping ProCurve deliver a consistently competitive network management platform, allowing customers to monitor their networks with common tools and applications that work seamlessly across both wired and wireless infrastructure. Porter has served in various capacities, including marketing director, R&D project manager and software engineer. He was a principal member of the team that launched network traffic monitoring solutions that formed the basis for sFlow traffic sampling technology used by many network vendors today. In addition to being a frequent speaker at Interop trade shows, Porter is also a U.S. patent holder for network device detection.
Speaker - Teresa Dixon, Director of Product Management, Unimax
Teresa is responsible for defining, developing, and delivering product strategy for the company. Teresa joined Unimax in 1996. At Unimax, she has moved from lead technical engineering positions to managing various vendor business relationships to defining which products and services best meet the needs of the converged enterprise system management market. Prior to joining Unimax, Teresa spent 13 years at Unisys where she held lead positions in Engineering, Product Management, and Project Management. She holds a Bachelor of Arts Honors Degree in Math and Quantitative Methods from the University of St. Thomas.
Moderator - David Stein, Principal, PlanNet Consulting
Mr. Stein is a principal with PlanNet Consulting and Director of Operations. He has more than 25 years of consulting, information systems and telecommunications experience, with a primary emphasis on voice, data and video communications and technology infrastructure projects. PlanNet Consulting assists enterprises with the entire technology lifecycle. His experience includes traditional voice (PBX, TDM), data and video communications as well as all aspects of their convergence (IP Telephony, Video over IP). He has been a featured speaker at numerous conferences including American Library Association, Interop, ACUTA, CoreNet, BICSI, CISOA and VoiceCon. He has also authored several articles on IP Telephony that have been published in Business Communications Review and HIMSS. Mr. Stein graduated from Rensselaer Polytechnic Institute with a degree in Computer Science.
The migration to IP Telephony and VOIP certainly creates the opportunity for more potential infrastructure attacks, but what's the reality: Have hackers actually exploited these potential vulnerabilities yet? In this session, you'll learn about what's likeliest to bring down your voice traffic today, what you can do about it, and what steps you need to take to prepare for the future. KEY QUESTIONS: * What are the most serious voice-oriented attacks that are being carried out? What potential attacks are likely to occur before long? * How much of your security budget should focus on purely VOIP network elements as opposed to other infrastructure components - e.g., switches and routers? * What types of equipment and technologies must you implement to stop voice-oriented attacks? * How much security is "enough"?
As CTO at VoIPshield Systems Bogdan is responsible for overall Company's product and technology directions. Bogdan is widely recognized as a one of VoIP security leaders and his work has been published in outlets including ISS Journal, ISSA Journal and Internet Telephony and has spoken at shows including RSA and VON. Bogdan has over 20 years of strategic and technology management experience in high tech technologies companies. Before founding VoIPshield Bogdan was a founder and CTO at Linmor Technologies, performance & network management product vendor. Bogdan also held various engineering and research positions at Nortel Networks, Microtel Pacific Research and University of Ottawa, & holds a # of patents.
Panelist - Jason Ostrom, Director, Sipera VIPER Lab
Jason Ostrom joined Sipera Systems in 2008 with over 11 years of experience in security, design, and implementation of infrastructure for enterprise and service providers. As Director of VIPER (Voice Over IP Exploit Research) Lab, Jason is responsible for VIPER lab's vulnerability research and consulting services. Prior to Sipera, Jason was the Senior Security Consultant at Vigilar, where he was responsible for general security consulting, vulnerability assessment, penetration testing and implementing security solutions. Jason is author of the VoIP Hopper assessment tool and speaks regularly at security conferences such as ToorCon and ShmooCon. Jason is a Cisco Certified Internetwork Expert (CCIE #15239) in Security, a GIAC Systems and Network Auditor (GSNA), and holds many other networking and security certifications. He also holds a Bachelor of Arts degree from the University of Michigan, Ann Arbor, and a Masters Degree in Computer Science with a focus on Information Security from James Madison University.
Mark Collier is the Chief Technology Officer (CTO) and Vice President of Engineering for SecureLogix Corporation. Mr. Collier is responsible for SecureLogix's technology direction and research/development. Mark manages the development of SecureLogix's Enterprise Telephony Management (ETM) System product line. Mark also manages the development of SecureLogix's various security service offerings. Mr. Collier is actively performing research in the area of Voice Over IP (VoIP) security. This includes development of custom security assessment tools. Mark leads SecureLogix's VoIP security assessments and is an expert on issues facing enterprises during their VoIP deployments. Mr. Collier has recently authored the Hacking Exposed: VoIP book, which describes actual attacks, use of existing and new tools, and practical countermeasures. See www.hackingvoip.com for more information about this book. All of the custom tools developed for the book are also available on this website. Mr. Collier has been working in the industry for over 20 years, with the past 10 in security, telecommunications, and networking. Mark is a frequent author and presenter on the topic of voice and VoIP security. Mark is a founding member of the Voice Over IP Security Alliance (VoIPSA). Mark has been named one of the most influential people in VoIP and maintains a widely read blog at www.voipsecurityblog.com. Mr. Collier was formerly with Southwest Research Institute, where he directed research in the areas of security and Information Warfare/Operations. Mr. Collier holds a BS degree from St. Mary's University.
Wireless and mobile communications account for 30% or more of the total annual expenses for enterprise communications. Meanwhile, many carriers/service providers have more than a 30% error rate on the monthly bills sent to customers. So, even under the best of economic circumstances, there's a tremendous squeeze on enterprise communications budgets, and the situation is likely to get worse as you migrate to IP Telephony and Unified Communications, and as the carriers expand into hosted and managed services, security, and other areas. If you can use some help getting a handle on your budget, this session is for you. KEY QUESTIONS * Where are the most productive areas to examine when reviewing bills from carriers and service providers? * What are the best practices for controlling and reducing costs? * What techniques are available to better manage wireless communications? How do those techniques differ from what works with traditional wireline communications? * What telecom trends are most likely to have a significant impact on your enterprise communications budget over the next 3-4 years? * Which of the cost/benefit metrics/analytical tools used with conventional communications networks will migrate into the era of IP Telephony and Unified Communications? Which need to change?
Stephen Leaden is founder and President of Leaden Associates, Inc., an independent Telecommunications IT consulting firm providing specialized support in Telecommunications technologies and ROI strategies. Mr. Leaden has been in the Telecommunications field over 25 years, with 17 of those with his own firm. Clients include recognized enterprise clients in healthcare/education, manufacturing, financial services, publishing, and government vertical market segments. Mr. Leaden's firm focuses as an extension of IT staff to facilitate the design, procurement, project implementation, and outsourcing for converged voice and data solutions. During their engagement, Leaden Associates proactively adds value via ROI strategies integrated into the projects they serve on. Mr. Leaden's practice has focused on Voice over IP and Unified Communications and key market trends in these areas - he has spoken at national and International conferences on VoIP, has written four papers on VoIP strategies, troubleshooting and security, and has been quoted in national industry publications including BCR Magazine, Computer World, Information Week, and the Washington Post among others. Mr. Leaden is on the faculty of BCR Training and teaches two day training courses entitled "Optimizing Enterprise Networks" and "Cost Control of Wired and Wireless Networks: Best Practices". Mr. Leaden is Past President and member of the Society of Telecommunications Consultants, a national Telecommunications association that requires objectivity and professionalism as a prerequisite for membership. Mr. Leaden's degree is from Marist College, Poughkeepsie, New York.
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