Charles Giancarlo is acting Chief Executive Officer of Avaya, a position he assumed in June 2008, and he has over 25 years of experience in the communications industry. In 2007, he joined Silver Lake - the leader in private investment in technology and related growth industries -- as a Managing Director. From 1993-2007, he was a senior executive at Cisco Systems, serving most recently as Executive Vice President and Chief Development, leading the company's overall product development and management activities. As Chief Development Officer, he directed the activities of over half of all Cisco's employees and was directly responsible for Cisco's expansion into a large number of new markets and technologies. Charles was also responsible for all of Cisco's divisions including Linksys, Scientific Atlanta and WebEx. His first position at Cisco was Vice President of Business Development, where he developed Cisco's merger and acquisition strategy and practice. Prior to joining Cisco, he founded four communications equipment companies and successfully sold two of them to larger companies. Charles holds a B.S. degree in Electrical Engineering from Brown University, an M.S. degree in Electrical Engineering from the University of California at Berkeley, and an M.B.A. from Harvard University.
Moderator - Fred Knight, GM/Co-chair, VoiceCon, Publisher, No Jitter
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became VoiceCon General Manager. Since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising two major conferences: VoiceCon Orlando and VoiceCon San Francisco: the VoiceCon Webinar series and two e-newsletters: VoiceCon eNews and VoiceCon UC eWeekly. From 1984-2007 Fred was editor and then publisher of Business Communications Review. During that period, he covered the ensuing tumultuous changes that dramatically changed the industry. Under his stewardship, BCR received numerous awards from industry and publishing groups and associations. In December 2007, BCR ceased publication and the editorial product shifted to the Web with the creation of a new website: NoJittier.com. Fred has managed the organization's migration from print to electronic publishing and serves as publisher of NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
10:30 am–11:30 am
Keynotes
Keynote Presentation: Microsoft (Location: Room 134)
Speaker - Betsy Frost Webb, General Manager, Unified Communications Marketing, Microsoft
In her role as general manager of Unified Communications Marketing, Betsy Frost Webb leads Microsoft Corp.'s marketing and business strategy for unified communications including the company's e-mail, instant messaging, presence, voice and conferencing solutions. Frost Webb started her career at Microsoft in 1997 and has held product management and global business leadership roles across the company. Before joining Microsoft, she was a consultant with Bain & Company and spent nearly five years at Sprint in a variety of product management and business development roles. Frost Webb holds bachelor of arts and bachelor of science degrees in economics from the Wharton School and the College of Arts and Sciences at the University of Pennsylvania and an MBA from Harvard Business School. She lives in the Seattle area with her family.
Moderator - Fred Knight, GM/Co-chair, VoiceCon, Publisher, No Jitter
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became VoiceCon General Manager. Since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising two major conferences: VoiceCon Orlando and VoiceCon San Francisco: the VoiceCon Webinar series and two e-newsletters: VoiceCon eNews and VoiceCon UC eWeekly. From 1984-2007 Fred was editor and then publisher of Business Communications Review. During that period, he covered the ensuing tumultuous changes that dramatically changed the industry. Under his stewardship, BCR received numerous awards from industry and publishing groups and associations. In December 2007, BCR ceased publication and the editorial product shifted to the Web with the creation of a new website: NoJittier.com. Fred has managed the organization's migration from print to electronic publishing and serves as publisher of NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
Speaker - Bruce Morse, Vice President, Unified Communications & Collaboration Software, IBM
Bruce Morse is Vice President, Unified Communication Software, IBM Lotus Software. In his role, Mr. Morse has overall responsibility for IBM's Unified Communications and Collaboration software business unit, including setting strategy, delivering innovative software products such as IBM Lotus Sametime, catalyzing associated IBM hardware and services offerings and building key industry alliances. Mr. Morse has over twenty five years of software and hardware experience in the IT industry and has held key executive positions in marketing, product management, engineering, business development, mergers and acquisitions, and finance. Prior to his current role, he led IBM's industry software solutions organization helping clients leverage SOA and IBM software to improve their business processes. Mr. Morse also led IBM's Contact Center Software and Client Technologies business units, and played a leading role in establishing WebSphere Portal as the market leader in enterprise portals. Mr. Morse received his Bachelor of Science Degree in Industrial Engineering from Northwestern University, Chicago Illinois, and has participated in graduate courses in business administration.
Moderator - Fred Knight, GM/Co-chair, VoiceCon, Publisher, No Jitter
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became VoiceCon General Manager. Since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising two major conferences: VoiceCon Orlando and VoiceCon San Francisco: the VoiceCon Webinar series and two e-newsletters: VoiceCon eNews and VoiceCon UC eWeekly. From 1984-2007 Fred was editor and then publisher of Business Communications Review. During that period, he covered the ensuing tumultuous changes that dramatically changed the industry. Under his stewardship, BCR received numerous awards from industry and publishing groups and associations. In December 2007, BCR ceased publication and the editorial product shifted to the Web with the creation of a new website: NoJittier.com. Fred has managed the organization's migration from print to electronic publishing and serves as publisher of NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
Kaiser Permanente is the nation's largest private integrated health care delivery system, providing comprehensive health care services to more than 8.7 million members in nine states and the District of Columbia. The company has developed a vision to deliver real-time, personalized health care that is supported by technology-enabled practices and tools. Kaiser Permanente's health IT agenda is widely recognized by policy makers and industry experts as industry leading. At the core of this agenda is the belief that technology can help make care safe, effective, patient-centered, timely, efficient, and equitable. In his keynote, Phil Fasano, senior vice president and chief information officer of Kaiser Permanente, will outline the company's health IT vision and illustrate how unified communications is a key enabler of that vision. Mr. Fasano will also provide several examples of technology-enabled tools at Kaiser Permanente that demonstrate the value of health IT and describe how unified communications contributed to their success. Finally, attendees will hear how Kaiser Permanente plans to leverage unified communications capabilities with new technologies and innovations in ways that will form stronger linkages among clinicians and support systematic, patient-focused care.
Phil Fasano joined Kaiser Permanente in February 2007 as senior vice president and chief information officer (CIO), taking on leadership responsibility for the information technology (IT) function across the KP Program. He is a member of KP's National Leadership Team and the Kaiser Permanente Partnership Group (KPPG) as well as the leader of KP-IT. Phil came to KP from Capital Sourcing Group, Inc., a consulting company he founded to serve Fortune 500 companies and the federal government. Before that, he was senior vice president and chief business information officer with Capital One Financial Group, where he drove the transformation of this leading credit card provider toward a diversified financial services. He also reshaped the company's IT organization to reduce costs and drive management improvements that improved consistency of delivery for business initiatives, strengthened governance, and shortened time to market. Phil's prior position was senior vice president and global business executive for JP Morgan Chase. In this role he led a relationship management organization designed to acquire and retain new business as well as the IT function, and reinvigorated a strong customer focus. Phil has also held executive IT and business leadership positions with American Financial Group, Deutsche Financial Services Corporation, Bankers Trust, and Kidder, Peabody & Co. Phil received an M.B.A. from Long Island University, and a B.S. in Computer Science from the New York Institute of Technology.
Moderator - Fred Knight, GM/Co-chair, VoiceCon, Publisher, No Jitter
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became VoiceCon General Manager. Since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising two major conferences: VoiceCon Orlando and VoiceCon San Francisco: the VoiceCon Webinar series and two e-newsletters: VoiceCon eNews and VoiceCon UC eWeekly. From 1984-2007 Fred was editor and then publisher of Business Communications Review. During that period, he covered the ensuing tumultuous changes that dramatically changed the industry. Under his stewardship, BCR received numerous awards from industry and publishing groups and associations. In December 2007, BCR ceased publication and the editorial product shifted to the Web with the creation of a new website: NoJittier.com. Fred has managed the organization's migration from print to electronic publishing and serves as publisher of NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
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