Free BCR/VoiceCon Webinars Wed, 24 Jun 2009 14:00:00 EST SIP trunking is one of the hottest topics in enterprise communications, because it holds great promise for cost savings and more efficient use of wide area links. But capturing Two leading technology experts will help you understand what those technical details are, the challenges these issues are likely to create for your enterprise, and how you can tackle them. Independent consultant Sorell Slaymaker will open the webinar by describing the implementation issues that enterprises face when they deploy SIP trunks — everything from security to interoperability. He'll be followed by Seamus Hourihan, VP-Marketing & Product Management at Acme Packet, who will describe specific architectural and security considerations for enterprises that are planning to deploy SIP trunks. The Webinar will be moderated by VoiceCon conference co-chair and No Jitter Editor Eric Krapf. Sponsored by Acme Packet. Presented by VoiceCon. Thu, 30 Apr 2009 14:00:00 EST Everyone agrees SIP Trunking enables significant cost savings. But it raises questions, including: Who are the suitable carriers? How do I overcome security challenges? Are there interoperability issues? What are deployment best practices? What are the risks? Dimension Data has conducted in-depth research and analysis regarding real-world cost savings, risks, and challenges associated with implementing SIP Trunking. In a 60-minute VoiceCon Webinar, Darren Augi, VP of IT, and Jim Koniecki, UC Solutions Manager, will elaborate on lessons learned and benefits realized from deploying SIP Trunking. The Webinar will be moderated by VoiceCon conference co-chair and No Jitter Editor Eric Krapf. Sponsored by Dimension Data. Presented by VoiceCon. Thu, 16 Apr 2009 14:00:00 EST As a Nortel customer, you are faced with the daunting task of maintaining and supporting what could become a dead-end solution. You need to have a plan in place for whatever comes out of Nortel's Chapter 11 process, so that you can continue to effectively deploy and manage the communications systems and applications your business needs to run on. The good news is, you don't have to get stuck. You can keep your Nortel switch and still implement all the applications your business needs - CTI, Reporting, VoIP, WFM, ACD, and more. Steve Leaden, president of Leaden Associates, a leading telecom engagement consultant who has deep experience working with Nortel deployments. Sponsored by Interactive Intelligence. Presented by VoiceCon. Wed, 18 Feb 2009 14:00:00 EST Unified Communications promises business benefits, but enterprises will fail to capture these benefits unless the UC infrastructure is supported by effective management systems. There are challenges and risks associated with the deployment of unified communications. To achieve the benefits of Unified Communications and mitigate the challenges associated with deploying UC, organizations need comprehensive and granular management systems. Robin Gareiss, Executive Vice President & Sr. Founding Partner at Nemertes Research will join Erin Anderson, Product Marketing Manager at NetIQ, to discuss the best strategies for implementing management of UC, and ensuring a payoff from these management systems. Sponsored by NetIQ. Presented by VoiceCon. Thu, 5 Feb 2009 14:00:00 EST Many enterprises are evaluating their operational costs, support model, capital planning, and project landscape. This may lead to consolidating staff/reducing head-count, lowering real estate costs, and assessing alternative delivery models to lower overall costs. For example, IT leaders are examining ways to centralize operations and provide services to employees in remote offices. Two critical questions that are being asked - will my legacy systems and existing teams be able to support these business objectives? Mitchell Hershkowitz, National Practice Manager for Converged Communications at Dimension Data, and Gene Chao, Vice President of Strategic Services at Dimension Data, will help you understand these issues. Sponsored by Dimension Data. Presented by VoiceCon. Wed, 3 Dec 2008 14:00:00 EST Traditional network management tools collect and report a lot of operational data, but they are poor predictors of users' actual experience with IP voice or video applications. With video conferencing taking center stage, impairments including picture blocking, freezing, and jerkiness must be identified before the end user becomes frustrated.

In a webinar on December 3, Håkon Dahle, Chief Technologist at Tandberg, and Dr. Mike Hollier, CTO of Psytechnics, will discuss the evolving UC market and how proactive performance management ensures that video/audio experience remains business grade and prevents operational and support costs from getting out of control. Thu, 20 Nov 2008 14:00:00 EST A high-level view of IP telephony operations beyond the technical level is a requirement of today's service delivery and operations managers. Effective reporting and analysis enables organizations to reduce operational costs and increase user satisfaction by proactively addressing key issues including IP telephony service levels, voice quality, capacity and performance planning and IP telephony analytics. These issues will be addressed in a one hour webinar with Gary Audin, President of Delphi, Inc and Tyrome Peterson, Director of Technical Services for PROGNOSIS. Sponsored by PROGNOSIS. Presented by VoiceCon. Wed, 29 Oct 2008 14:00:00 EST Multi-vendor deployments can become extremely complex and expensive to manage, as the systems are administered by people from both the telecommunications and IT departments, using numerous software tools and interfaces. What telecommunications and IT departments need is the ability to administer moves/adds/changes (MACs), password resets, automated provisioning, voice mail list management, auditing, reporting and other functions from a single, unified interface. A leading industry executive and a technology expert will offer advice and a demonstration on where to focus your efforts as you unify voice administration. The webinar will also focus on the benefits of Unified Voice Administration and illustrate how the effort will pay off in significantly lower operational expenses, increased security, better visibility and control, and improved internal customer service. Sponsored by Unimax. Presented by VoiceCon. Wed, 15 Oct 2008 14:00:00 EST Human communication is at the core of virtually every business transaction, yet most communication technologies are not part of IT business applications or SOA (Service-Oriented Architecture) strategies. Software-based communications are bringing these two worlds together to create a unique competitive edge in your business. Dr. Jim Fanning of SAIC--who represents a $10 billion IT integrator that focuses on numerous markets and has an SOA initiative underway--and Todd Landry, Senior Vice President at NEC Sphere, will discuss the fundamental shift of communications to software and how it is becoming a key element of SOA and business applications strategies. Sponsored by NEC. Presented by VoiceCon. Wed, 01 Oct 2008 14:00:00 EST You've heard a lot about Unified Communications, but the biggest question of all remains unanswered: Can UC really help your business? Our next VoiceCon Webinar will answer that question, in detail and with specifics.Join industry expert Irwin Lazar of Nemertes Research as he presents brand-new data that describes the drivers that are prompting enterprises to deploy UC. Together, Irwin and Mike Berlin, Vice President of Business Development at AVST, will provide statistics and analysis to help you understand:UC Market Trends, Business Benefits of UC, ROI/UC Case Studies, steps to consider when selecting UC solutions. Sponsored by AVST. Presented by VoiceCon. Fri, 12 Sep 2008 14:00:00 EST The economic slowdown has caused many companies to be cautious with their IT budgets. Headcount is not growing, even though the number of locations, virtual workers, and applications to support them are. One of the most prevalent applications providing streamlined communications between virtual workers is voice over IP. Ensuring predictable, available performance for voice is an undisputed requirement for IT, yet many companies don't have the right tools, training, or managed services in place to meet that goal. In this webinar, Robin Gareiss of of Nemertes Research will help you understand how to deliver high-quality IP telephony service to your enterprise in the most economical manner possible. Sponsored by Prognosis. Presented by VoiceCon. Thu, 04 Sep 2008 14:00:00 EST The term "mobility" is often taken primarily to mean integrating cell phones into the fabric of the enterprise's IP-PBX--i.e., fixed-mobile convergence (FMC). This capability was considered valuable for nomadic employees. But with high energy prices and a slowing economy, the ideas behind mobility may actually be leveraged to reduce costs and increase productivity by taming the nomad: working from home some days instead of the office, or working from the office instead of being mobile in the field without losing effectiveness. You'll leave thhis hour-long session with an understanding of how communications technology can support new modes of work that maximize corporate investments and employee time. Sponsored by Aastra. Presented by VoiceCon. Wed, 20 Aug 2008 14:00:00 EST If there's one thing that virtually all enterprise communications networks have in common, it's that they're made up of many diverse systems, manufactured by multiple vendors, managed by myriad systems and tools, and overseen by staff members from multiple administrative teams across the IT and telecommunications organizations. The maxim is that you can't manage what you can't measure. And it's equally true that you can't measure what you can't see. In this webinar, a leading analyst/consultant will team up with a top technology vendor to describe the process for bringing a blurry management picture into focus. Sponsored by Unimax. Presented by VoiceCon. Wed, 06 Aug 2008 14:00:00 EST The softening economy is challenging enterprise technology managers to make investments with a rapid and assured return on investment. In this webinar, a leading analyst and technology provider will explain how unified messaging can provide a payoff in end user productivity, along with administrative and compliance benefits. Our speakers will help you understand how to select a Unified Messaging solution that provides the needed functionality within an architecture that meets the requirements of your network--and your budget. Sponsored by Acme Packet. Presented by VoiceCon. Tue, 22 Jul 2008 14:00:00 EST Virtually all enterprise IP telephony implementations are hybrids of multiple vendors' systems and generations of technology, so delivering consistently high call quality has proven to be problematic. Managing reliable performance is beyond the reach of traditional approaches to network and applications management. In this webinar, a leading consultant and expert on network performance will provide a detailed discussion of the relevant metrics and ways to ensure them in IP networks. He'll be joined by the top technologist at a company that creates solutions for assessing and ensuring voice application quality of service (QOS) and quality of experience (QOE). Sponsored by Psytechnics. Presented by VoiceCon. Wed, 18 Jun 2008 14:00:00 EST With IP telephony here and Unified Communications (UC) emerging, network and security architects are beginning to think about real-time interactive communications as applications running on IP, rather than services tied to underlying telephony infrastructure. This allows them to leverage some lessons learned by their colleagues working to optimize applications for service oriented architecture (SOA). This session examines the four critical border points that an enterprise must reinforce both for ongoing IP telephony deployments and in anticipation of UC and lays out an architecture for secure, high-performance, high-availability UC. Sponsored by Acme Packet. Presented by VoiceCon. Wed, 04 Jun 2008 14:00:00 EST The results are in from the first comprehensive "UC End User Productivity Survey." Over the past two months, noted UC industry analysts, Blair Pleasant and Nancy Jamison have taken to the streets to find real-life UC end users from various disciplines within enterprise business organizations around the globe. Executives, operations, IT, human resources, and marketing users were all interviewed. They unanimously agreed that UC has made a critical impact on their productivity. After hearing the results of this survey, you'll agree that the business benefits provided by UC are undeniable. Sponsored by Genesys Telecommunications Labs. Presented by VoiceCon. Wed, 21 May 2008 14:00:00 EST Remote Managed Services can help you obtain maximum benefit from your Unified Communications deployment by ensuring network availability, voice quality and performance, tracking assets, managing users and system connectivity, and decreasing network downtime. In addition, it can free up internal IT resources to concentrate on strategic initiatives that drive business competitiveness. In this free 60-minute webinar, we discuss how remote managed services can help operate and optimize Unified Communications. Sponsored by NEC Unified Solutions. Presented by VoiceCon. Wed, 07 May 2008 14:00:00 EST IP telephony provide organizations with the opportunity to use new technology to reduce the cost of running their communications systems. But actually realizing the savings requires careful planning and ongoing monitoring, management and troubleshooting. Robin Gareiss of Nemertes Research will describe the structure of operational costs in hybrid and all-IP deployments and the financial impact of using automated management systems. She will be joined by Dr. Fiona Lodge of Prognosis. Sponsored by PROGNOSIS. Presented by VoiceCon. Wed, 23 Apr 2008 14:00:00 EST Businesses need an array of communications tools to best serve customers and to optimize the productivity of their people and processes. Interoperability is the solution. A unified communications platform that delivers a suite of tools and can interoperate with a broad range of communications and business applications cuts through the complexity. This webinar will present an end user case study--Del Monte Foods--together with insights from a leading analyst and technology producer. Sponsored by AVST, Presented by VoiceCon. Wed, 09 Apr 2008 14:00:00 EST As enterprises increase their IP communications deployments from pilots to wider-scale implementations, the challenge of provisioning these growing systems will be magnified, and failure to address this challenge could seriously hamper the progress and effectiveness of the deployment. In this webinar, a leading technology provider and a top industry analyst will help you understand the technical issues and organizational challenges that enterprises face when scaling their provisioning and management systems for IP communications, and how this process can be automated. Sponsored by Unimax, Presented by VoiceCon. Wed, 26 Mar 2008 14:00:00 EST For CIOs and IT leaders, business leader and end-user demand for Unified Communications (UC) capabilities creates integration challenges and means additional devices or systems to support, secure and maintain. What is the most cost-effective way to leverage existing assets, decide on new technologies, and integrate in a way that is seamless to the end-user and relatively painless for the IT organization. In this 60-minute Webinar, you will hear from one of the largest UC systems integrators in the world addresses these very issues. Sponsored by Dimension Data. SPEAKER: Mark Slaga, CTO and CIO, Dimension Data Wed, 27 Feb 2008 14:00:00 EST More and more we hear of unified communications--the ability to bring disparate communications systems together, resulting in user productivity and business transformation benefits. So how can you ensure that you reap the full rewards from unifying your communications? This 60-minute web-based session will address this very question by investigating unified communications for the real world, with discussion and a Q&A segment with senior staff from Yankee Group and Mitel. Sponsored by Mitel. Wed, 13 Feb 2008 14:00:00 EST Mention the term "management system" to people in the IP Telephony space and you'll get many differing definitions. This VoiceCon Webinar provides a high-level view of the management systems needed for enterprise IP Telephony, including a discussion where these tools fit within the environment and within your IT organizational structure, and what the future of management systems will look like. In this 60-minute Web-based session, Dr. Fiona Lodge, Product Manager for PROGNOSIS software and an expert in the management system market, will be joined by Gary Audin of Delphi, Inc. to discuss the present and future of management systems for IP Telephony and Unified Communications. Sponsored by Prognosis. Wed, 30 Jan 2008 14:00:00 EST So what is UC and where is it really going? The integration of business applications is really what it's all about. The proof lies in the ability to integrate IP Telephony with critical business software like CRM and ERP ...all tightly integrated and running seamlessly on a single platform. In this 60-minute Web-based session, learn from industry expert, Nora Freedman from IDC and Bipin Mistry, 3Com VP Technology & Strategy/Voice GM what Unified Communications is, what people think it is, where it is going and how it has become reality for many organizations today. Sponsored by 3Com. SPEAKERS: Nora Freedman, Senior Research Analyst, Enterprise Networking, IDC; Bipin Mistry, Vice President Technology & Strategy, Voice General Manager, 3Com. Wed, 16 Jan 2008 14:00:00 EST In this 60-minute Web-based session, a subject matter expert from a top technology provider will help you understand how to obtain the visibility and control that delivers (1.) lower operational expenses, (2.) improved security and accountability (3.) improved internal customer service and (4.) increased visibility and control across multi-vendor environments. An end user will then describe real-life experience in transforming these objectives from goals into realities. Sponsored by Unimax. SPEAKERS: Teresa Dixon, Director of Product Management, Unimax Systems Corporation; Pete Romfh, Technical Manager, Continental Airlines. Wed, 12 Dec 2007 14:00:00 EST In this 60-minute Web-based session, a leading industry analyst and a subject matter expert from a top technology provider will help you understand how to engineer wide area IP networks to deliver high-quality voice, and how to monitor and troubleshoot these links so that voice conversations are carried with consistent performance and in the most cost-effective way. Sponsored by Solar Winds. SPEAKERS: Josh Stephens, Director of Technology, SolarWinds; John Bartlett, Vice President, NetForecast. Wed, 05 Dec 2007 11:00:00 EST While definitions of unified communications (UC) vary in the marketplace, ultimately it is the customer need that defines what UC really is. And there's no better source of information on customer needs than an end user whose enterprise is actively engaged in the UC migration. This free 60-minute Webcast will explore some of the typical components of a UC implementation and suggestions for customers who are considering a UC implementation, together with a summary of customer needs and benefits from a real-life UC customer in the process of implementation. Sponsored by NEC Unified. SPEAKERS: Keith Bromley, Manager, Product Marketing, NEC Unified Solutions; Roganne West, Manager, Technology Operations, Adena Health Services. Wed, 14 Nov 2007 14:00:00 EST While it may take us several years to realize the full vision of Unified Communications, elements of UC are being implemented today, and enterprises are starting to build a foundation of unified messaging and other UC components that will represent the first steps toward complete UC implementation. This free 60-minute Webcast will help you understand where UC is today and where it's headed, how you get from here to there, and how to separate UC hype from the market's real status today. Sponsored by AVST. SPEAKERS: Irwin Lazar, Principal Analyst & Program Director, Collaboration & Convergence, Nemertes Research; Hardy Myers, President and CEO, Applied Voice and Speech Technologies, Inc. (AVST). Wed, 01 Aug 2007 14:00:00 EST Business is moving faster than ever, and the mobile workplace is a reality today. In this free 60-minute Web-based session, a leading industry analyst and a service provider expert will explain the technologies, standards and techniques required in implementing fixed-mobile convergence (FMC) for the enterprise. They'll offer their perspectives on which wireless technologies are best suited for FMC, how enterprise networks should be deployed for FMC, and the role of public and private network infrastructures in crafting the optimal FMC solution. Sponsored by Sprint. SPEAKERS: Michael Finneran, President, dBrn Assoicates; Kim Ganote, Director of Product Development and Management, Sprint. Wed, 06 Jun 2007 14:00:00 EST How do you ensure that the communications infrastructure can support Unified Communications (UC) capabilities seamlessly and with the quality and reliability that users demand? Irwin Lazar of Nemertes Research will describe the approaches to building a communications infrastructure that supports UC. You'll leave the Webinar with a clearer idea of what's different about communications architectures in a UC world, what doesn't change, and how you can build the next-generation converged, UC-supporting infrastructure. Sponsored by ShoreTel. SPEAKER: Irwin Lazar, Nemertes Research. Wed, 21 Feb 2007 14:00:00 EST The current and evolving state of an organization's telephony and groupware infrastructure plays a critical part in the Unified Communications (UC) evaluation process. Given that most enterprises will not be fully IP-enabled, have not migrated their legacy telephony infrastructure nor upgraded to the latest operating systems for several years, this webinar will provide enterprise customers with a long-term UC strategy that enables an enterprise to deliver productivity enhancing UC applications today. Sponsored by AVST. SPEAKERS: Hardy Myers, President & CEO, AVST; Blair Pleasant, President & Principal Analyst, COMMfusion LLC Wed, 08 Nov 2006 14:00:00 EST Business communications has changed dramatically over the past several years. From implementation to daily usage, IP Telephony can consolidate and simplify your data infrastructure and support your business initiatives while lowering your total cost of ownership. In this webinar, we discuss the ins & outs of implementing IP Telephony and the top 10 best practices for unified communications in the enterprise. Sponsored by Adomo. SPEAKERS: Krithi Rao, Analyst, Frost & Sullivan; Jacob Jensen, Product Manager, Adomo Wed, 09 Aug 2006 14:00:00 EST Communications technology is rapidly changing with the integration of voice and data applications, the workforce is becoming more mobile, and there is rapid acceptance of IP telephony. It is more important than ever for companies to make sure they implement strategies to embrace these changes without having to completely rip out and replace their communications infrastructure, especially in a multi-vendor messaging environment. Sponsored by AVST. SPEAKERS: Hardy Myers, President and CEO, Applied Voice and Speech Technologies, Inc (AVST);Don Van Doren, President, Vanguard Communications; Jeff Sides, Director of Voice and Wide Area Network Communications, Lincoln Financial Group Wed, 26 Jul 2006 14:00:00 EST Announcements and news about IP Telephony and converged networks seem to be everywhere these days, but what's real and how much is hype? VoiceCon and the Enterprise Communications Association, in conjunction with Cisco and Siemens, will present a market update and forecast. Cosponsored by VoiceCon and ECA (Enterprise Communications Association) in conjunction with Cisco Systems and Siemens Enterprise Networks. SPEAKERS: The primary speaker will be Allan Sulkin, President, TEQConsult Group and ECA Board Member, who will present findings and conclusions from The 2006 ECA Converged Communications Systems Market Report. Speakers from ECA member companies Cisco and Siemens also will present during the webinar. Wed, 28 Jun 2006 14:00:00 EST New technologies and standards-based interoperability are driving enterprises toward increased convergence within their messaging systems. In this informative 60-minute webinar, a top industry analyst and leading-edge technology supplier will discuss the ways in which enterprises can leverage unified messaging technology to provide their users with more intuitive, easy to use systems that make employees more productive and reduce communications costs. We will discuss the business benefits of making the migration to Unified Messaging, as well as describing the architectural approaches that enable this transition. And of course there will be plenty of opportunity for you to address your specific questions to the presenters. Sponsored by Nortel. SPEAKERS: Blair Pleasant, President & Principal Analyst, COMMfusion LLC; Tom Neary, Director of Portfolio Brand Management, Nortel's Enterprise Multimedia Applications Solutions. Wed, 22 Mar 2006 14:00:00 EST IP-telephony is about more than replacing legacy phones and PBXs; it's about using a range of IP-based technologies to implement voice systems that improve the way you do business. SPEAKERS: Dr. Jim Metzler, Vice President of Ashton-Metzler Associates; Elizabeth Ussher, Director of Technical Marketing at Avaya Wed, 22 Feb 2006 14:00:00 EST A 60-minute Web-based conference featuring leading experts on IP Communications security in a converged networking environment. This Webinar will provide attendees with the most current issues, key benefits and useful analysis on this topic which is of critical importance to the enterprise. Topics include the integration of security into all aspects of the network and the variety of different security techniques and technologies that can be deployed. SPEAKERS: Kevin Flynn, Senior Manager, Security Technology Marketing for Wireless & IP Communications, Cisco Systems; Irwin Lazar, Senior Analyst, Burton Group. Wed, 08 Feb 2006 14:00:00 EST There's no question that SIP-Session Initiation Protocol-has emerged as a key building block on converged, IP-telephony networks. SIP is being supported by virtually every equipment vendor and carrier/service provider, for both IP telephony and as a means of enabling a new generation of applications, features and functions. But while SIP is an integral part of next-generation architectures for enterprise and carrier networks there are still important, unresolved questions about how and when to best deploy it, whether SIP triggers trade-offs in functionality, management and security, and the extent to which interoperability will occur. SPEAKERS: Ed Mier, President of Miercom; Denis Aull, VP/GM, Convergence Business Unit, 3Com. Thu, 08 Dec 2005 14:00:00 EST The migration to VoIP presents many opportunities to improve the ways that your enterprise users communicate. One area of great opportunity is in messaging systems. By making messaging a key element of your decision-making when planning the VOIP migration, you can ensure that end users receive maximum benefit from the new technology. At the same time, you can provide operational and cost advantages in the administration of these new systems. SPEAKERS: Marty Parker, Communications Perspectives; Don Van Doren, President, Vanguard Communications; Andy Feit, Senior Vice President of Marketing, Adomo Tue, 19 Jul 2005 14:00:00 EST This webcast explores the implementation of IP telephony through three areas: First a view from the trenches and a practical overview of the key issues that make for a successful implementation of enterprise IP-telephony. Second, what can happen within IT/telecom organizations when the enterprise migrates to IP-telephony. The bottom line: IP-telephony not only changes the hardware/software infrastructure, it affects the human infrastructure within enterprise IT/telecom organizations. Finally SIP, its status and prospects. Everyone agrees that SIP is important for the future of IP-telephony, but how much progress has actually been made in adapting the standard to enterprise requirements? SPEAKERS: Michael Weller, Principal, PlanNet Consulting; David Stever, Manager Communications Technologies, PPL Corporation; Ed Mier, President, Miercom