VoiceCon Podcast

Interview: Tim Passios, Interactive Intelligence's Director, Solutions Marketing, at VoiceCon San Francisco 2008

Tue, 11 Nov 2008 16:00:00 -0500

Tim Passios, director, solutions marketing for Interactive Intelligence, explains their new offering, which integrates SMS messaging with the contact center and why Interactive Intelligence sees the contact center as a good launching point for Unified Communications in the enterprise, with NoJitter Editor and Lead Blogger Eric Krapf.

Interview: Jon Anderson, Siemens Enterprise's Senior Manager, Competitive Marketing, at VoiceCon San Francisco 2008

Tue, 11 Nov 2008 15:30:00 -0500

Jon Anderson, senior manager, competitive marketing for Siemens Enterprise, discusses life under Siemens' joint venture with the Gores Group, and how focusing on hard dollar savings as part of tightening expenses in the enterprise can help IT grow in a softening economy, with NoJitter Editor and Lead Blogger Eric Krapf.

Interview: Lawrence Byrd, Avaya's Director of UC architecture, at VoiceCon San Francisco 2008

Tue, 11 Nov 2008 15:00:00 -0500

Lawrence Byrd, director, UC architecture for Avaya, discusses Avaya's integration of the UC endpoint interface into its IP telephony options, empowering users by supporting multiple kinds of clients, and te changes in Avaya's leadership, with NoJitter Editor and Lead Blogger Eric Krapf.

Interview: Jim McQuaid, NetQoS's Director of Product Management, at VoiceCon San Francisco 2008

Tue, 11 Nov 2008 14:30:00 -0500

Jim McQuaid, director of product management for NetQoS, explains why it's essential to manage application performance and QOE (quality of experience) and not just QOS, as well as the improvements to NetQoS's Unified Comunications Monitor, which now manages the Microsoft OCS platform and video, as well the Cisco IP Telephony platform, with NoJitter Editor and Lead Blogger Eric Krapf.

Interview: Marty Sexton, Polycom's Senior Product Marketing Manager, Video Solutions, and Tim Yankey, Director, Product Marketing, Voice Solutions, at VoiceCon San Francisco 2008

Tue, 11 Nov 2008 14:00:00 -0500

Marty Sexton, senior product marketing manager, video solutions, discusses the growing market for video in the enterprise and Polycom's CMA (Converged Management Application) which facilitates centralized management of video endpoints; Tim Yankey, director, product marketing, voice solutions, describes Polycom's HD phone and codec, which increase frequency range and clarity without significantly increasing bandwidth, and which are being announced at VoiceCon San Francisco, with NoJitter Editor and Lead Blogger Eric Krapf at VoiceCon San Francisco 2008.

Interview: Ross Sedgewick, Siemens' Director of Global Marketing, Applications Portfolio, at VoiceCon Orlando 2008

Mon, 17 Mar 2008 20:00:00 -0500

Ross Sedgewick, Director of Global Marketing, Applications Portfolio, Siemens, discusses the software-based Unified Communications model centered on voice and using SIP--with VoiceCon co-chair Eric Krapf at VoiceCon Orlando 2008.

Interview: John Dunne, Prognosis by Integrated Research, IP Telephony Product Manager, at VoiceCon Orlando 2008

Mon, 17 Mar 2008 16:00:00 -0500

John Dunne, IP Telephony Product Manager, Prognosis by Integrated Research, discusses the how and why of network management for service continuity and capacity planning across all the major IP Telephony vendors--with VoiceCon co-chair Eric Krapf at VoiceCon Orlando 2008.

Interview: Paul Lopez, NEC Unified Solutions' General Manager, Marketing and Services, at VoiceCon Orlando 2008

Mon, 17 Mar 2008 12:00:00 -0500

Paul Lopez, General Manager, Marketing and Services, NEC Unified Solutions, discusses customizing communications services around an organization's communications style is essential--how, and why it's essential--with VoiceCon co-chair Eric Krapf at VoiceCon Orlando 2008.

Interview: Tom Chamberlain, Aspect Software's Director, Business Process Marketing, at VoiceCon Orlando 2008

Mon, 17 Mar 2008 08:00:00 -0500

Tom Chamberlain, Director of Business Process Marketing, Aspect Software, discusses extending the Contact Center into the enterprise through Unified Communications--with VoiceCon co-chair Eric Krapf at VoiceCon Orlando 2008.

Interview: Florian Buzin of Vertico Software GmbH on introducing Starface PBX to the U.S., at VoiceCon San Francisco 2007

Wed, 22 Aug 2007 08:00:00 -0500

Florian Buzin, CEO and CTO, Vertico Software GmbH, discusses the development of Vertico's Starface PBX product in Germany over the past few years and the introduction of the product to the U.S.--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.

Interview: John Amaya and Joan Vandermate of Polycom on video's role in UC, and their IBM alliance, at VoiceCon San Francisco 2007

Tue, 21 Aug 2007 16:00:00 -0500

John Amaya, Alliances Marketing Manager, and Joan Vandermate, Vice President of Marketing, Polycom, discuss the role of video in Unified Communications (UC), user expectations, and how that ties into the company's recent alliance with IBM and their new video-audio conferencing product that integrates into IBM SameTime and Lotus Notes--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.

Interview: Mathew Frazer of Adomo on Unified Messaging as foundational to UC, at VoiceCon San Francisco 2007

Tue, 21 Aug 2007 12:00:00 -0500

Mathew Frazer, President and CEO, Adomo, discusses Unified Messaging's foundational role in Unified Communications (UC), the impact of recent legal decisions on voicemail, and the best route Adomo has found for migrating your voice system architecture--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.

Interview: Peter Charland of EMC on network management for VOIP systems, ITIL and EMC's Smarts at VoiceCon San Francisco 2007

Mon, 20 Aug 2007 16:00:00 -0500

Peter Charland, Senior Product Marketing Manager, EMC Corporation, argues that network management matters even more for VOIP systems than it did before, about ITIL, network infrastructure's impact on telephony and about EMC's new Smarts products--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.

Interview: Jim McQuaid of NetQoS on network monitoring in the VOIP era at VoiceCon San Francisco 2007

Mon, 20 Aug 2007 12:00:00 -0500

Jim McQuaid, Senior Product Manager, NetQOS, explains the realities of network monitoring in the era of VOIP-based systems and what "quality of experience" means, as well as about NetQoS's new product in this arena--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.

Interview: Gary Audin, president, Delphi, Inc., on VOIP Gotchas and Best Practices

Thu, 07 Jun 2007 12:00:00 -0500

VoiceCon co-chair Eric Krapf interviews Gary Audin, president, Delphi, Inc., about some of the hidden gotchas in making the switch to VOIP-based systems, how to avoid some, prepare for the rest and use best practices to ensure a successful deployment.

Interview, Blair Pleasant, principal analyst, COMMfusion, LLC; co-founder, UCStrategies.com

Fri, 18 May 2007 23:50:00 -0500

VoiceCon co-chair Eric Krapf interviews Blair Pleasant, prinicpal analyst, COMMfusion, LLC, and co-founder, UCStrategies.com, about the future prospects of Unified Communications (UC)--the component technologies to watch, the market forces that will make it happen, and how to buy in sensibly for your organization.

Interview, Kishore Seshadri, Mu Security's VP of Product Managment,

Mon, 30 Apr 2007 23:50:00 -0500

VoiceCon co-chair Eric Krapf interviews Kishore Seshadri of Mu Security about the special security challenges and requirements raised by moving voice onto the converged network and Mu's network security appliance.

Interview: Ben Guderian, VP Marketing, SpectraLink

Mon, 02 Apr 2007 23:50:00 -0500

VoiceCon co-chair Eric Krapf interviews Ben Guderian of SpectraLink about the company's recent acquisition by Polycom, new opportunities in the wireless market, unified communications, and experiences at the VoiceCon Spring 2007 conference.

Locknote: IP Telephony's Progress, Promise & Pitfalls. VoiceCon Co-Chair Fred Knight moderates a panel of editors and analysts

Mon, 19 Mar 2007 23:50:00 -0500

At the conclusion of the VoiceCon Spring 2007 conference, Fred Knight, VoiceCon Co-Chair, leads a panel discussion on progress in enterprise IP-telephony migration, the gap between the vendor and the customer view and the status of emerging technologies. Panelists are:

Marty Parker, Principal, Communication Perspectives;
Gary Audin, President, Delphi, Inc.;
Edwin Mier, CEO, MierConsulting;
John Bartlett, Vice President, NetForecast, Inc.;
Don Van Doren, President, Vanguard Communications; and
Eric Krapf, VoiceCon Co-Chair and Editor of BCR Magazine;

Recorded March 8, 2007, by Audio Recording Services, Inc.

VoiceCon Spring 2007 Keynote: Louis D'Ambrosio, President & CEO of Avaya, talks about Unified Communications

Mon, 12 Mar 2007 13:00:00 -0500

In the opening keynote on the VoiceCon Spring 2007 conference, Avaya President & CEO Louis D'Ambrosio discusses Unified Communications--how Avaya has begun implementing it today, and the implications for the future as it speeds up business processes.

Aspen Networks' Daniel Berger discusses the issues specific to VOIP in the small to mid-sized business market

Thu, 24 Aug 2006 13:00:00 -0500

Daniel Berger, president and CEO of Aspen Networks, discusses the performance and reliability issues specific to VOIP in the small to mid-sized business market, and describes his company's new product, the Aspen 365-VOIP, which was announced at the VoiceCon Fall conference. VoiceCon co-chair Eric Krapf interviews.

Fluke Networks' Matt Gowarty and Lisa Schwartz discuss the issues that affect call quality on a data network and how and why to go beyond MOS

Thu, 24 Aug 2006 10:00:00 -0500

Matt Gowarty, product marketing manager, Visual UpTime Select, and Lisa Schwartzmarketing manager, end user solutions, Fluke Networks, sit down with VoiceCon co-chair Eric Krapf to discuss the issues that affect call quality on a data network, why you need to look beyond MOS, and how their VoIP Lifecycle Management solution being introduced at VoiceCon can help you do that.

Tom Minifie of AVST discusses the problems of interworking IP-PBXs and how AVST's address those issues

Wed, 23 Aug 2006 15:00:00 -0500

Tom Minifie, AVST's vice president of product management sits down with VoiceCon co-chair Eric Krapf to discuss the problems of interworking IP-PBXs--say, after a merger or acquisition--and how AVST solutions can help make systems interwork beyond basic SIP.

Alcatel's Rudy Mazza on SIP enhancements for law enforcement and public safety

Wed, 23 Aug 2006 12:55:00 -0500

Rudy Mazza, senior director of business development for Alcatel North America Vertical Solutions, discusses a product they are offering with partner JPS that enhanaces SIP capabilities to meet the needs of law enforcement and public safety professionals, and ways these enhancements could be used in other industries and contexts.

Garrett Gilkison, founder and CEO of PacketBase on the role of service-oriented providers in the migration to IP Telephony

Tue, 22 Aug 2006 17:45:00 -0500

VoiceCon co-chair Eric Krapf interviews PacketBase's Garrett Gilkison discusses the launch of this new service-oriented provider company at the VoiceCon Fall conference and the role his company can play for mid-sized to large enterprises looking to jump into VOIP and IP services.

Avaya's Jorge Blanco on unified communications and the need for continuous access

Tue, 22 Aug 2006 11:00:00 -0500

Jorge Blanco, vice president, software strategy, with Avaya, discusses unified communications, how recent event increase the need for continuous access and how that fits into the vision of Avaya with VoiceCon co-chair Eric Krapf.

XRoads Networks' Daren French on protecting network capacity from noncritical applications

Mon, 21 Aug 2006 19:05:00 -0500

XRoads Networks' Daren French, senior accounts manager, discusses with VoiceCon Co-chair Eric Krapf how, as VOIP takes off, pitfalls include network failures and poor performance due to noncritical applications stealing network resources. XRoads' EdgeVoIP Traffic Manager is the first purpose-built product designed to address this issue.

SOA and Web Services - Sphere Communications' Todd Landry

Fri, 07 Apr 2006 20:47:00 -0500

Todd Landry, senior vice president, Sphere Communications, describes how SOAs (service-oriented applications) and web services can save money and increase functionality for enterprise voice systems. (Download the slides referred to at voicecon.com/podextras)

Locknote: IP Telephony's Progress, Promise & Pitfalls. VoiceCon Co-Chair Fred Knight moderates a panel of editors and analysts

Tue, 21 Mar 2006 23:50:00 -0500

At the conclusion of the VoiceCon Spring 2006 conference, Fred Knight, VoiceCon Co-Chair, leads a panel discussion on progress in enterprise IP-telephony migration, the gap between the vendor and the customer view and the status of emerging technologies. Panelists are:

John Riddell, Senior Consultant, Angus Dortmans Associates;
Eric Krapf, VoiceCon Co-Chair and Editor of BCR Magazine;
Jim Burton, President, CT Link;
Gary Audin, President, Delphi, Inc.;
David Yedwab, EVP, The Eastern Management Group; and
Edwin Mier, President, Miercom.

Recorded March 9, 2006, by Audio Recording Services, Inc., who offer complete VoiceCon Spring 2006 session recordings on tape and CD-R at http://www.ars-service.com

Keynote: Avaya CEO Don Peterson outlines an SOA-based future. Catherine Brune of Allstate Insurance presents an end-user perspective

Thu, 9 Mar 2006 19:50:00 -0500

March 8, 2006: In a keynote address at the VoiceCon Spring 2006 conference, Avaya Chairman and CEO Don Peterson outlines a future where Service Oriented Architectures let enterprises build three-tier networks, in which communications applications run on top of communications services, and in turn support business applications. Catherine Brune of Allstate Insurance Company describes how these architectures helped her company recover after Hurricane Katrina.

SIP, fixed-mobile convergence, and how VOIP open standards can provide consistency across multiple IP telephony devices with Alcatel's Chris Vuillaume and David Dwyer

Thu, 9 Mar 2006 15:00:00 -0500

Alcatel's Chris Vuillaume, VP of marketing and business development for the Enterprise Solutions Division, and David Dwyer, VP and general manager, North America, Enterprise Solutions Division, discuss SIP, fixed-mobile convergence, how VOIP open standards can provide consistency across multiple IP telephony devices, and how Alcatel is implementing these technologies with VoiceCon Co-chair Eric Krapf.

Avaya's Jorge Blanco on intelligent VOIP access and intelligent business applications--plus significant new product announcements from Avaya

Wed, 8 Mar 2006 17:00:00 -0500

Jorge Blanco, Avaya vice president of strategic marketing, discusses intelligent VOIP access solutions, intelligent business applications, SIP, converged networking devices and significant new alliances and product announcements for the company with VoiceCon Co-chair Eric Krapf.

VOIP security threats and secure remote management services with Llewellyn Derry of NEC Unified Solutions

Wed, 8 Mar 2006 01:00:00 -0500

Llewellyn Derry, director of security solutions at NEC Unified Solutions, discusses some of the new security threats posed by increasing use of VOIP, and discusses secure remote management services including NEC Secure Remote Management Services and NEC Secure Threat Management Services.

Keynote: Cisco President and CEO John Chambers launches Cisco Unified Communications and outlines his vision

Tue, 7 Mar 2006 19:30:00 -0500

March 7, 2006: In a broad-ranging keynote address at the VoiceCon Spring 2006 conference, John T. Chambers, president and CEO of Cisco Systems, launches Cisco Unified Communications, demonstrates his vision of how the current communications revolution will significantly change business processes, and outlines what you can do to prepare for the future.

VOIP Security with Brendan Ziolo of Sipera Systems and IP Contact Center Issues with Kevin McPartlan of Nuasis

Tue, 7 Mar 2006 05:30:00 -0500

Brendan Ziolo of Sipera Systems (www.sipera.com) and Kevin McPartlan of Nuasis (www.nuasis.com) discuss VOIP security, SIP, SPIT, IP contact centers, work at home agents, and quality of service issues with VoiceCon Spring 2006 conference co-chair Eric Krapf at the conference. Both interviewees also describe new products introduced at the conference.