The Forum for Business IP Telephony: news, opinion and commentary about enterprise Voice over IP and IP telephony. Info to go. Subscribe to this podcast in iTunes
Ross Sedgewick, Director of Global Marketing, Applications Portfolio, Siemens, discusses the software-based Unified Communications model centered on voice and using SIP--with VoiceCon co-chair Eric Krapf at VoiceCon Orlando 2008.
John Dunne, IP Telephony Product Manager, Prognosis by Integrated Research, discusses the how and why of network management for service continuity and acapacity planning across all the major IP Telephony vendors--with VoiceCon co-chair Eric Krapf at VoiceCon Orlando 2008.
Paul Lopez, General Manager, Marketing and Services, NEC Unified Solutions, discusses customizing communications services around an organization's communications style is essential--how, and why it's essential--with VoiceCon co-chair Eric Krapf at VoiceCon Orlando 2008.
Tom Chamberlain, Director of Business Process Marketing, Aspect Software, discusses extending the Contact Center into the enterprise through Unified Communications--with VoiceCon co-chair Eric Krapf at VoiceCon Orlando 2008.
Florian Buzin, CEO and CTO, Vertico Software GmbH, discusses the development of Vertico's Starface PBX product in Germany over the past few years and the introduction of the product to the U.S.--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.
John Amaya, Alliances Marketing Manager, and Joan Vandermate, Vice President of Marketing, Polycom, discuss the role of video in Unified Communications (UC), user expectations, and how that ties into the company's recent alliance with IBM and their new video-audio conferencing product that integrates into IBM SameTime and Lotus Notes--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.
Mathew Frazer, President and CEO, Adomo, discusses Unified Messaging's foundational role in Unified Communications (UC), the impact of recent legal decisions on voicemail, and the best route Adomo has found for migrating your voice system architecture--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.
Peter Charland, Senior Product Marketing Manager, EMC Corporation, argues that network management matters even more for VOIP systems than it did before, about ITIL, network infrastructure's impact on telephony and about EMC's new Smarts products--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.
Jim McQuaid, Senior Product Manager, NetQOS, explains the realities of network monitoring in the era of VOIP-based systems and what "quality of experience" means, as well as about NetQoS's new product in this arena--with VoiceCon co-chair Eric Krapf at VoiceCon San Francisco 2007.
VoiceCon co-chair Eric Krapf interviews Gary Audin, president, Delphi, Inc., about some of the hidden gotchas in making the switch to VOIP-based systems, how to avoid some, prepare for the rest and use best practices to ensure a successful deployment.
VoiceCon co-chair Eric Krapf interviews Blair Pleasant, prinicpal analyst, COMMfusion, LLC, and co-founder, UCStrategies.com, about the future prospects of Unified Communications (UC)--the component technologies to watch, the market forces that will make it happen, and how to buy in sensibly for your organization.
VoiceCon co-chair Eric Krapf interviews Kishore Seshadri of Mu Security about the special security challenges and requirements raised by moving voice onto the converged network and Mu's network security appliance.
VoiceCon co-chair Eric Krapf interviews Ben Guderian of SpectraLink about the company's recent acquisition by Polycom, new opportunities in the wireless market, unified communications, and experiences at the VoiceCon Spring 2007 conference.
At the conclusion of the VoiceCon Spring 2007 conference, Fred Knight,
VoiceCon Co-Chair, leads a panel discussion on progress in enterprise
IP-telephony migration, the gap between the vendor and the customer view
and the status of emerging technologies. Panelists are:
Marty Parker, Principal, Communication Perspectives;
Gary Audin, President, Delphi, Inc.;
Edwin Mier, CEO, MierConsulting;
John Bartlett, Vice President, NetForecast, Inc.;
Don Van Doren, President, Vanguard Communications; and
Eric Krapf, VoiceCon Co-Chair and Editor of BCR Magazine;
Recorded March 8, 2007, by Audio Recording Services, Inc.
In the opening keynote on the VoiceCon Spring 2007 conference, Avaya President & CEO Louis D'Ambrosio discusses Unified Communications--how Avaya has begun implementing it today, and the implications for the future as it speeds up business processes.
Daniel Berger, president and CEO of Aspen Networks, discusses the performance and reliability issues specific to VOIP in the small to mid-sized business market, and describes his company's new product, the Aspen 365-VOIP, which was announced at the VoiceCon Fall conference. VoiceCon co-chair Eric Krapf interviews.
Matt Gowarty, product marketing manager, Visual UpTime Select, and Lisa Schwartzmarketing manager, end user solutions, Fluke Networks, sit down with VoiceCon co-chair Eric Krapf to discuss the issues that affect call quality on a data network, why you need to look beyond MOS, and how their VoIP Lifecycle Management solution being introduced at VoiceCon can help you do that.
Tom Minifie, AVST's vice president of product management sits down with VoiceCon co-chair Eric Krapf to discuss the problems of interworking IP-PBXs--say, after a merger or acquisition--and how AVST solutions can help make systems interwork beyond basic SIP.
Rudy Mazza, senior director of business development for Alcatel North America Vertical Solutions, discusses a product they are offering with partner JPS that enhanaces SIP capabilities to meet the needs of law enforcement and public safety professionals, and ways these enhancements could be used in other industries and contexts.
VoiceCon co-chair Eric Krapf interviews PacketBase's Garrett Gilkison discusses the launch of this new service-oriented provider company at the VoiceCon Fall conference and the role his company can play for mid-sized to large enterprises looking to jump into VOIP and IP services.
Jorge Blanco, vice president, software strategy, with Avaya, discusses unified communications, how recent event increase the need for continuous access and how that fits into the vision of Avaya with VoiceCon co-chair Eric Krapf.
XRoads Networks' Daren French, senior accounts manager, discusses with VoiceCon Co-chair Eric Krapf how, as VOIP takes off, pitfalls include network failures and poor performance due to noncritical applications stealing network resources. XRoads' EdgeVoIP Traffic Manager is the first purpose-built product designed to address this issue.
Todd Landry, senior vice president, Sphere Communications, describes how
SOAs (service-oriented applications) and web services can save money and
increase functionality for enterprise voice systems. (Download the slides
referred to at voicecon.com/podextras)
At the conclusion of the VoiceCon Spring 2006 conference, Fred Knight,
VoiceCon Co-Chair, leads a panel discussion on progress in enterprise
IP-telephony migration, the gap between the vendor and the customer view
and the status of emerging technologies. Panelists are:
John Riddell, Senior Consultant, Angus Dortmans Associates;
Eric Krapf, VoiceCon Co-Chair and Editor of BCR Magazine;
Jim Burton, President, CT Link;
Gary Audin, President, Delphi, Inc.;
David Yedwab, EVP, The Eastern Management Group; and
Edwin Mier, President, Miercom.
Recorded March 9, 2006, by Audio Recording Services, Inc., who offer
complete VoiceCon Spring 2006 session recordings on tape and CD-R
at http://www.ars-service.com
March 8, 2006: In a keynote address at the VoiceCon Spring 2006 conference,
Avaya Chairman and CEO Don Peterson outlines a future where Service Oriented
Architectures let enterprises build three-tier networks, in which
communications applications run on top of communications services,
and in turn support business applications. Catherine Brune of Allstate
Insurance Company describes how these architectures helped her company
recover after Hurricane Katrina.
Alcatel's Chris Vuillaume, VP of marketing and business development
for the Enterprise Solutions Division, and David Dwyer, VP and general
manager, North America, Enterprise Solutions Division, discuss SIP,
fixed-mobile convergence, how VOIP open standards can provide
consistency across multiple IP telephony devices, and how Alcatel
is implementing these technologies with VoiceCon Co-chair Eric Krapf.
Jorge Blanco, Avaya vice president of strategic marketing, discusses
intelligent VOIP access solutions, intelligent business applications,
SIP, converged networking devices and significant new alliances and
product announcements for the company with VoiceCon Co-chair Eric Krapf.
Llewellyn Derry, director of security solutions at NEC Unified Solutions,
discusses some of the new security threats posed by increasing use of VOIP,
and discusses secure remote management services including NEC Secure Remote
Management Services and NEC Secure Threat Management Services.
March 7, 2006: In a broad-ranging keynote address at the VoiceCon
Spring 2006 conference, John T. Chambers, president and CEO
of Cisco Systems, launches Cisco Unified Communications,
demonstrates his vision of how the current communications
revolution will significantly change business processes, and
outlines what you can do to prepare for the future.
Brendan Ziolo of Sipera Systems (www.sipera.com)
and Kevin McPartlan of Nuasis (www.nuasis.com)
discuss VOIP security, SIP, SPIT, IP contact centers, work at
home agents, and quality of service issues with VoiceCon Spring 2006
conference co-chair Eric Krapf at the conference.
Both interviewees also describe new products introduced
at the conference.
Interview: Ross Sedgewick, Siemens' Director of Global Marketing, Applications Portfolio, at VoiceCon Orlando 2008