The RFP process to select a new enterprise communications system has traditionally been an extensive, exhaustive and expensive undertaking. This tutorial is designed to alleviate the pain, because attendees will receive: * A detailed RFP document that can be used as a template for customizing your organization's unique requirements. * Complete vendor proposals with detailed product information and summary pricing data. * Critical commentary and evaluation by the leading IP Telephony system analyst and market consultant. This workshop is designed for customers planning to upgrade or replace their circuit-switched PBX system, and is also invaluable for system suppliers and distribution channel dealers to understand their client's communications requirements. The RFP used in the workshop reflects requirements for a large line-size enterprise communications system distributed across multiple customer facilities. The RFP solicits detailed system design and pricing proposals covering system architecture, voice terminals, software features, messaging, unified communications, ACD contact center, and systems management requirements. Vendors that will respond to this RFP are: 3Com, Avaya, Cisco, Mitel, NEC, Nortel, Siemens and ShoreTel. Responses will include future system releases scheduled for announcement early next year.
Instructor - Allan Sulkin, President, TEQConsult Group
Allan Sulkin, founder and president of TEQConsult Group (www.teqconsult.com), is a universally recognized enterprise communications market analyst and consultant. He has thirty years telecommunications industry experience; was contributing editor to Business Communications Review for twenty years; designed and presented BCR's PBX Systems training class; has been a featured speaker at VoiceCon sinces its inception in 1991; and authored PBX Systems for IP Telephony (McGraw-Hill). He can be reached at amsulkin@aol.com.
Panelist - Ralph Riley, Director of Marketing , Siemens
Ralph Riley is a Marketing Director for Siemens Communications in Headquarters Marketing and is presently responsible for value creation efforts and global sales enablement projects. Immediately prior to his present position Ralph was responsible for US Product Marketing, where he primarily focused on the development of all US product marketing content for the Siemens Communications, Inc. portfolio. Beginning his career in software solution sales, Ralph has held various sales and sales management positions at Siemens, consistently attaining top level sales performance before becoming the US regional manager responsible for sales and the pre-sales technical consulting teams for Siemens Advanced Customer Solutions group, focusing on solution integration services. Ralph Riley holds a BA in economics and MBA from the University of Michigan.
Alexander Lopez holds the position of Senior Executive Briefer for Avaya Inc. With over seven years of experience at Avaya, Alex has held positions in Avaya Labs as a Research and Development Engineer and positions as a Leader within the Sales and Marketing communities. As a member of the Leadership Team in the Executive Briefing Program, Alex currently leads the North American East Coast and Worldwide Centers in the Caribbean and Latin American for Avaya. Alex holds an MBA and MS from the University of Miami, and is married with two Children.
Asif Rehman brings over 20 years of experience in the telecommunications industry in positions ranging from R&D to product management to marketing to his role as Senior Manager, Portfolio Marketing, Asif is responsible for developing and communicating Mitel?s Unified Communications vision and solutions to partners, customers, and the industry at large. A dynamic speaker with in-depth industry knowledge, he has positioned Mitel as a thought leader in the industry. Prior to Mitel, Asif held positions in the enterprise voice, carrier wireless, and hosted ASP markets
Panelist - Jeff Ridley, Product Management, ShoreTel
Jeff Ridley, ShoreTel?s director of product management for application products, leads the company?s Unified Communications and Contact Center product and market strategies. Jeff has more than 15 years of experience in the communications and mobile computing marketplaces and has been with Shoretel for 8 years. Prior to joining ShoreTel, Jeff was an associate with ViaSphere Ventures where he helped identify new technologies and worked with early-stage hand-held computing companies on defining and developing their products and services. Before that, Jeff spent 10 years providing strategic and technical leadership for enterprise and wireless communications initiatives at NorTel Networks and Intel. Jeff attended Vanderbilt University where he graduated with a bachelor?s degree in electrical engineering. Recent Speaking Engagements: - VoiceCon Tour 2007 - ITExpo West 2007
Panelist - William King, Senior Technical Marketin, Cisco
Bill King is a Senior Technical Marketing Manager in the Voice Technology Group (VTG) Unified Communications Systems Team. After 15 years with ROLM, IBM and Siemens, Bill joined Cisco in 1999 and is responsible for managing the worldwide VTG Alpha and Early Field Trial programs to support the rollout of new products. He also works closely with industry consultants and analysts, and provides strategic account support for Cisco Unified Communications solutions.
Panelist - Randy Gwinnett, Manager, Product Management Division, NEC
Randy Gwinnett is Manager of Product Management for NEC Unified Solutions, Inc. Randy?s group is responsible for the Enterprise Communications Platforms consisting of the UNIVERGE NEAX 2400 and the UNIVERGE SV7000 product families. Responsibilities include product development, sales support, configuration engineering and applications reviews for SV7000 and NEAX 2400 systems. Randy?s group also assists with complex CCIS, FCCS and IP network design and configurations as well as system upgrades and migration. He has been with NEC over 16 years and worked in the telecommunications industry for over 35 years. Prior to NEC, Randy was with several national telecommunications companies in serving in various management capacities including Operations, Sales and General Manager positions.
Panelist - Erik Papir, VP, Global Solutions Arch, 3Com
As VP of Global Solutions Architecture, Papir oversees a global team of pre-sales technical specialists that design secure, converged networks comprised of 3Com solutions for enterprise customers. Since joining 3Com in 1999, Papir has held various technical management positions of increasing responsibility including serving as the lead technical consultant for some of 3Com?s largest global accounts. Papir has more than 15 years of experience in the networking and telecommunications industries and extensive experience in designing and installing solutions for Fortune 500 companies. Prior to joining 3Com in 1999, Papir served in pre-sales and post-sales engineering management positions for General Electric (GE) Corporation. Papir is a regular speaker at many global VoIP industry events including: Supercomm, VON, Network World/Linux World, Asterisk World & the Pulver Executive Summit. Papir earned a bachelor?s degree in business administration from Washington University in St. Louis, MO. He is a member of Florida International University?s MS-MIS Advisory Board.
Conrad has over 20 years of data and voice solutions experience from roles in product development, sales & customer support, and now with product line management. Always concerned with the customer experience, he has been there with them as Ethernet switching achieved line rate, as OSPF converged AS to AS, as pre-paid cellular billing went mainstream, and as Enterprises started using the Internet as a toll bypass. His current role, as a manager for Enterprise Communication Servers product development, enables Nortel to address customer solutions for Unified Communications.
This tutorial is designed to help company CXOs/decision makers, IT and communications managers and technicians gain a good understanding of the architecture and functionality of both Microsoft Office Communications Server (OCS) and IBM Lotus Sametime, two Unified Communications solutions expected to see widespread deployment. Attendees will gain key insights into the significant differences in how IBM and Microsoft approach the UC market, where their solutions are similar and where they diverge. The tutorial covers telephony call-control capabilities within Sametime and Office Communications Server, describing the unique mechanisms each uses for integrating with enterprise telephony systems. You will leave this tutorial with a thorough overview of Microsoft Office Communications Server, IBM Lotus Sametime, and a foundation to know whether to pursue either of these products as part of your enterprise unified communications solution.
Instructor - Brent Kelly, Partner, Wainhouse Research
E. Brent Kelly, Senior Analyst and Partner Brent specializes in IP communications infrastructure, unified communications, and strategic consulting. He has over 18 years experience in developing and marketing highly technical products. Brent has authored reports and articles on migrating to IP communications, unified communications environments, IP video network providers, IBM, Microsoft, Cisco, and telephony-based unified communications providers. He has developed a highly successful seminar on implementing IP-based Rich Media Communications. Brent holds a Ph.D. in engineering from Texas A&M and a B.S. in engineering from Brigham Young University. He leads the Unified Communications Practice for Wainhouse Research.
Migrating to Voice over IP (VoIP) and IP Telephony (IPT) has moved from "if? to "when?. As the vendors retire legacy PBX products and new functionality is delivered with IP based systems, the enterprise has to look at VoIP/IPT. This tutorial is designed for those voice and data personnel that have little or no background in VoIP/IPT. It cuts through the hype to the real advantages and presents how VoIP/IPT works and operates. This session will also guide the attendee through the rest of the Voicecon conference with suggested sessions, exhibits and other resources that will make the conference attendance experience as valuable as possible.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. For 30+ years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy?s future for IP transmission via satellite and prepared a VoIP feasibility for a major multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. He has been Keynote speaker at many user conferences and delivered many webcasts on VoIP and IP communications technologies in 2004 through 2007. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com, www.bcr.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.voiploop.com and www.nojitter.com and publishes technical tips at www.Searchvoip.com.
SIP (Session Initiation Protocol) has become the dominant protocol for IP communications. This tutorial explains what SIP is, how it works, what the major issues for SIP deployments are, and how SIP will evolve in the future. The session focuses on the technical aspects of SIP and how it is used. It analyzes in detail the major components of SIP architecture, SIP addressing and registration, session establishment, SIP message routing and connecting SIP across the PSTN. You will learn about SIP extensions and how SIMPLE works for IM/presence. The tutorial also examines some of the challenges SIP faces, including NAT traversal (and the tools developed to cope with it: STUN, TURN and ICE) and security. The tutorial concludes with an assessment of how SIP may evolve and its role in peer-to-peer environments. You will receive an inventory of SIP resources?books, papers and organizations.
Instructor - David Bryan, CEO, SIPeerior Technologies
David is the CEO and founder of SIPeerior Technologies, Inc. David is a recognized thought leader in P2P and VoIP, authored the first documents on P2PSIP, and is co-chair of the IETF P2PSIP Working Group. He has published numerous IETF drafts, industry trade articles, and academic papers and is active in the SIP community. Prior to founding SIPeerior, David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market, which was sold to Ditech Communications in 2005. David previously worked for Cisco Systems via its acquisition of Vovida Networks, where he led a team of developers creating the first open-source softswitch. David holds bachelor's degrees in Computer Science and Physics from The Richard Stockton College of NJ, as well as a master's degree in Computer Science from The College of William and Mary.
IP Telephony has already become a popular playground for attackers. This tutorial provides the latest information on security issues for IP Telephony implementations. The instructors are co-authors of the new book Hacking Exposed: VOIP. The course will help you assess the potential dangers and identify the steps that can be taken to improve security. You will gain an appreciation for the nature of the security threats to IP-PBX gear and receive practical recommendations for how to handle threats. The tutorial covers how attacks are perpetrated against IP Telephony end users and operators, outlines the steps to take to protect both users/subscribers and the IP Telephony infrastructure, describes the relevant standards for improving IP Telephony security and looks at emerging issues and technologies.
Mark Collier is CTO of SecureLogix Corporation, an enterprise telephony management and security company. Mr. Collier is responsible for technology research, development, and related intellectual property, including a special focus on VoIP security solutions. In addition to his corporate R&D work, he has completed publicly-funded research into current and future threats to VoIP systems, protocols, and application services. Mr. Collier is a frequently-quoted author and presenter on the topic of voice and VoIP security, and has co-authored a book on VoIP security for McGraw-Hill's popular "Hacking Exposed" IT security series. Mr. Collier is a founding member of the VoIP Security Alliance (www.voipsa.com), an industry group focused on VoIP security education.
Instructor - David Endler, Director of Security , TippingPoint
David Endler is the Director of Security Research for TippingPoint, a division of 3Com. In this role, he leads 3Com's internal product security testing, VoIP Security Center, and vulnerability and malware research. David founded an industry-wide group called the Voice over IP Security Alliance (VOIPSA) in 2005 and is currently it's chairman. VOIPSA which boasts over 100 members from the VoIP vendor, carrier, and security space. Endler is also the author of numerous articles and papers on computer security, is the coauthor of Hacking Exposed VoIP, and holds a Bachelors and Masters degree in Computer Science from Tulane University.
Implementing Unified Communications requires knowing what to buy and what requests to make to the vendors. This tutorial will help you get the most out of UC for your enterprise by providing a framework for creating and issuing an RFI/RFP targeted at one or more of the top five ROI-justified UC applications: * Resource Access and Problem Resolution * Collaboration Workspaces * Contact Management * Seamless Information for Mobility * Information portals with Communication The tutorial outlines the solution elements required for basic and advanced versions of each application, analyzes ROI justifications, and provides the information you need to shop for and select the necessary UC technologies. The tutorial is divided into three segments: * Definition of UC and UC Applications * UC Solution Components and Suppliers * UC RFP/RFI Process and Templates By attending this tutorial, you will be equipped to determine if there are important UC applications for your enterprise and, if so, to move efficiently toward a successful UC implementation. This tutorial also provides both context and criteria for other UC sessions and exhibits at VoiceCon.
Marty Parker provides Unified Communications consulting support to both private and public sector enterprises. As a Principal of UniComm Consulting (mparker@UniCommConsulting.com) and as co-founder of UCStrategies.com, Marty is part of a network of talent and ideas to assure clients of the best and latest information about Unified Communications (UC). Marty's focus is on the applications for UC and how those applications optimize business processes to deliver hard-dollar ROI. This focus is the basis for his BCR Training course, "Planning and Implementing VoIP Unified Communications"; for his articles in BCR Magazine and on NoJitter.com (see ?Top UC Applications Now Apparent?, June 2007); and for his UC RFP Templates available at UCStrategies.com. Marty is a regular moderator and presenter at VoiceCon and in other UC industry venues. His applications and industry-oriented perspectives on UC are based on sales, marketing, product management and executive experience with IBM and ATT/Lucent/Avaya as well as with a major Telecom VAR and as founder and CEO of venture-funded startups in the early phases of the voice messaging industry.
This tutorial addresses planning for the successful implementation of IP-PBXs, drawing on the instructors' experiences with numerous problems and organizational challenges. It also identifies tools and techniques for overcoming these challenges. The instructors will go beyond discussion of hardware and software and address how IP Telephony is affecting IT/networking organizations, as well as strategies for training and building bridges between the groups who will participate in and/or be impacted by the change in technology. Significantly, this tutorial also analyzes models for post-deployment support and ongoing management.
Instructor - Dave Stein, Principal, PlanNet Consulting
Mr. Stein is a principal with PlanNet Consulting and Director of Operations. He has more than 25 years of consulting, information systems and telecommunications experience, with a primary emphasis on voice, data and video communications and technology infrastructure projects. PlanNet Consulting assists enterprises with the entire technology lifecycle. His experience includes traditional voice (PBX, TDM), data and video communications as well as all aspects of their convergence (IP Telephony, Video over IP). He has been a featured speaker at numerous conferences including American Library Association, Interop, ACUTA, CoreNet, BICSI, CISOA and VoiceCon. He has also authored several articles on IP Telephony that have been published in Business Communications Review and HIMSS. Mr. Stein graduated from Rensselaer Polytechnic Institute with a degree in Computer Science.
Instructor - Mark Berg, Senior Consultant, PlanNet Consulting
Mark Berg is a senior consultant with PlanNet Consulting. He has 15 years of communication technology experience, primarily in higher education. He has set IT strategy, designed voice and data physical infrastructure, managed cost-recovery initiatives, and overseen IP telephony projects. In previous positions and as a communications technology consultant, Mr. Berg has created standards documents for voice and data systems and data rooms, and has worked on specifying and implementing telephony systems, both in campus and branch office environments. Previous posts include senior management positions at two Southern California universities in telecommunications and networking. Mr. Berg received his degree in journalism from Biola University in La Mirada, California. Past associations and memberships include ACUTA, Educause and NACCU.
Once the VoIP/IPT decision is made, then the implementation issues become relevant. As with any technology, there will be risks and liabilities besides the advantages. The enterprise must inventory the readiness of the LAN, the closets, WAN performance, IT organizational structure and staffing, security, utility costs and software support, patching and version control. This very popular tutorial presents these issues with recommended actions and best practices that will lead to successful VoIP/IPT deployments.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. For 30+ years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy?s future for IP transmission via satellite and prepared a VoIP feasibility for a major multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. He has been Keynote speaker at many user conferences and delivered many webcasts on VoIP and IP communications technologies in 2004 through 2007. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com, www.bcr.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.voiploop.com and www.nojitter.com and publishes technical tips at www.Searchvoip.com.
As SIP moves from the Intranet to Internet, security has gone from being a nice-to-have feature to a fundamental requirement. This session focuses on communications security aspects of SIP: How do you know you're actually talking to the person you meant to call? How do you know who's called you? How do you make sure that other people aren't listening into your conversation? The IETF has developed (and is still developing) a variety of SIP and RTP-based protocol tools for providing these security services. Topics covered include: * Introduction to communications security * Security for signaling traffic - User authentication - TLS - S/MIME - SIP Identity * Security for media - SRTP - SRTP key management (MIKEY, SDESCRIPTIONS, DTLS-SRTP, ZRTP) * Privacy and anonymity The current state of the work at the IETF and other standards bodies is covered, as is the state of SIP Security implementations across the industry. Solutions for simultaneously providing identity and knowing who is calling, dealing with spam allowing anonymous calls and providing appropriate wiretap access are described. The instructors will not only describe the various protocol components but explain how they work together as an integrated system that provides security for both signaling and media traffic. This session assumes some familiarity with SIP but no familiarity with cryptography or communications security.
Dr. Cullen Jennings currently serves as IETF Real Time Applications Area Director. In that capacity, he has responsibility for the IETF's activities in voice, video, and instant messaging. Cullen is a Distinguished Engineer in the Voice Technology Group at Cisco Systems, Inc., where he focuses on conferencing, security, and firewall and NAT traversal. He is responsible for helping set the direction for the technology that will make up the next generation of Cisco's voice products, especially in conferencing, presence and rich media systems. In addition to serving as Area Director, Cullen is a key contributor to all the SIP security work at IETF. He was the original designer SIP's certificate management system and most recently was responsible for the SIP Identity RFC. In addition to his work on security, Cullen has served as a chair and core member of the IETF IP Telephony (IPTEL), NAT Traversal (BEHAVE), and Web Distributed Authoring and Versioning (WEBDAV) working groups. Cullen came to Cisco from Vovida Networks, which developed an open source toolkit for Voice-over-IP. Cullen has remained involved in the open source community and was one of the founders of the reSIProcate project, which developed and maintains the leading open source SIP stack, to which he contributed the security implementation. He is a regular participant of at the SIPit interoperability event and has tested the SIP security systems of all the major vendors. Cullen is an author of Practical VoIP, published by O'Reilly and is a frequent speaker at major Voice and Security Conferences.
Instructor - Eric Rescorla, Chief Scientist, Network Resonance, Inc.
Eric Rescorla is Chief Scientist of Network Resonance, Inc. a network security research and development company located in Palo Alto, California. He is active in the standards community, serving as IETF TLS working group chair, the editor of the TLS and HTTP over TLS specifications as well as numerous other IETF documents. Most recently, he was responsible for the design of Datagram TLS, which allows TLS to be used over datagram transports such as UDP. He currently serves as the security advisor for IETF's SIP work and has served on the Internet Architecture Board since 2002.
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