We live in a multi-vendor world; companies that sole source their communications equipment are the exception, not the norm. While most companies want to deliver a consistent set of unified communications capabilities to all users, interoperable UC solutions from IP-PBX vendors are tough - if not impossible - to find. That explains much of the appeal of Microsoft and IBM, whose unified communications solutions interface with a variety of third-party telephony solutions. This tutorial is designed to help company CXOs/decision makers, IT and communications managers and technicians gain a good understanding of the architecture and functionality of both Microsoft Office Communications Server Release 2 (OCS R2) and IBM Lotus Sametime. Attendees will gain key insights into the significant differences in how IBM and Microsoft approach the UC market, where their solutions are similar and where they diverge. The tutorial covers telephony call-control capabilities within Sametime Unified Telephony and Office Communications Server R2, describing the unique mechanisms each uses for integrating with telephony systems from multiple vendors. You will leave this tutorial with a thorough overview of Microsoft Office Communications Server, IBM Lotus Sametime 8.5 and Sametime Unified Telephony, and the foundation necessary for pursuing either or both of these products as part of your enterprise unified communications solution. Brent Kelly has written numerous articles and reports on Unified Communications, focusing on Microsoft, IBM, and telephony vendors layering UC solutions on top of their PBXs. He has spoken and taught seminars on Unified Communications and on implementing IP Rich Media Communications in North America, Europe, Australia, and South America. He leads the Unified Communications practice group at Wainhouse Research.
Instructor - Brent Kelly, Senior Analyst & Partner, Wainhouse Research
Brent Kelly has written numerous articles and reports on Unified Communications, focusing on Microsoft, IBM, and telephony vendors layering UC solutions on top of their PBXs. He has spoken and taught seminars on Unified Communications and on implementing IP Rich Media Communications in North America, Europe, Australia, and South America. He leads the Unified Communications practice group at Wainhouse Research.
An RFP process to purchase a new enterprise communications system can be an exhaustive and time consuming experience. The objective of this tutorial is to facilitate this task for customers who plan to issue an RFP for an IP telephony system in the near future. There are three important take-aways for this tutorial: * An all-inclusive RFP system performance document covering the basics and advanced capabilities of current generation IP telephony systems. * Highly detailed proposals from leading system suppliers covering performance specifications with summary pricing information. * A critical review of the response submissions by the industry's leading enterprise communications system analyst. Traditional systems suppliers participating in the tutorial include: Aastra, Avaya, Cisco, Mitel. NEC Unified, ShoreTel and Siemens. IBM will also discuss the evolving capabilities for its Unified Telephony solution. The RFP is designed for enterprise-level customers with single or multiple premises requirements. It covers: system architecture and design of common control and common equipment, voice terminals (IP desktop instruments, PC clients, mobile extensions), generic software features (station, attendant, system), voice/integrated messaging, ACD features/functions, Unified Communications options and systems management. Allan Sulkin, President TEQConsult Group, is recognized as a leading enterprise communications consultant and industry analyst. Sulkin, a prominent fixture at VoiceCon since its inception, has 30 years of telecommunications market experience, was a long time contributing editor to Business Communications Review, is a current contributing editor to No Jitter, and author of PBX Systems for IP Telephony (McGraw-Hill).
Instructor - Allan Sulkin, President, TEQConsult Group
Allan Sulkin is an independent management consultant with a practice focused on enterprise communications systems and applications. He is recognized within the industry sector as its premier market/product analyst. TEQConsult Group (www.teqconsult.com) offers a variety of management consulting services to manufacturers and distributors of enterprise communications solutions and end user organizations requiring expert advice and support. Sulkin has been active in the telecommunications industry since the late 1970s. Sulkin was a Contributing Editor to Business Communications Review (BCR) for more than 20 years with more than published 100 feature articles; he is currently a Contributing Editor and blogger at No Jitter. He also authored PBX Systems for IP Telephony (McGraw-Hill), a widely used textbook. Sulkin has served as a VoiceCon program director and featured presenter since its inception in 1991, and has presented at numerous other industry gatherings throughout the years.
Panelist - Jeff Ridley, Director - Product Management, ShoreTel
Jeff Ridley, ShoreTel's Director of Product Management ShoreTel, leads the company's IP Telephony, Unified Communications and Contact Center product and market strategies. Jeff has more than 16 years of experience in the communications and mobile computing marketplaces and has been with Shoretel for 9 years. Prior to joining ShoreTel, Jeff was an associate with ViaSphere Ventures where he helped identify new technologies and worked with early-stage hand-held computing companies on defining and developing their products and services. Before that, Jeff spent 10 years providing strategic and technical leadership for enterprise and wireless communications initiatives at NorTel Networks and Intel. Jeff attended Vanderbilt University where he graduated with a bachelor's degree in electrical engineering.
Bob has been with Avaya since 2003, but he's been with the company in spirit his whole career. After more than 19 years in the industry, he's experienced communications technology from the ground up, starting as a Telecom Engineer at a Fortune 500 company and moving up the IT management food chain. As an enterprise customer for over ten years, he has first hand knowledge of the communication solutions life cycle and the challenges customers face on a daily basis. During his first three years at Avaya he was the primary resource for Technical Marketing and responsible for developing, maintaining, and presenting demonstrations used around the globe for Avaya's communication applications and products. He has also been the interface to key technology analysts and publications like Miercom, Network Computing, and BCR.
Panelist - Stephen Brown, VP, US Systems Engineering, Mitel
Stephen Brown is Vice President of U.S Systems Engineering at Mitel. His team of more than 60 professional men and women provide consultative design and engineering support for Mitel's product and applications portfolio to their extensive network of business partners and U.S. based sales force. Stephen joined Mitel in 1996. Since joining Mitel, Stephen has served in many roles ranging from Technical Support, Systems/Sales Engineering, Business Development, and Strategic Alliance management. He has consistently contributed to optimizing performance levels, driving business growth, facilitating key alliances, and defining and implementing strategic technology-driven solutions. From 1990 to 1996 Stephen worked in the integrator space designing and installing many comprehensive voice and data networks. Stephen began his career in communications in 1990 after a three year commitment to the U.S. Army. He served with the 37th Engineer Battalion (Combat) (Airborne); achieving the rank of (E-5, Sergeant, Non-Commissioned Officer).
Panelist - Mark Pendleton, Director, Product Marketing, NEC Unified Solutions
Mark Pendleton is director of product marketing for NEC Unified Solutions, Inc. In this role, he is responsible for leading product marketing activities including NEC's go to market strategies for new and existing products and services, as well as competitive product positioning and market segmentation. Mr. Pendleton, a veteran of NEC, brings more than 10 years of technology industry experience with expertise in product management, competitive intelligence, channel and business development. Prior to joining NEC, he held various product management and marketing positions for international companies including Samsung and Compaq as well as technology start-ups. Mr. Pendleton holds a bachelor's degree in business economics from the University of Texas and an MBA from Southern Methodist University.
Panelist - Gary Mading, Senior Product Manager, Aastra
Gary Mading is Senior Product Manager at Aastra USA, a leading provider of open-standards voice communications solutions for enterprises of all sizes. Gary manages the product strategy for Clearspan, Aastra's all-SIP IP-PBX for large enterprise customers. Gary has over 20 years of experience developing and marketing communication products, including carrier systems, transmission equipment, broadband access products and enterprise communication systems. He has held senior positions for large communication companies such as Alcatel and Motorola. Gary holds a B.S. Electrical Engineering degree from the University of Texas and an M.S. in Business Management from the University of Texas at Dallas.
Panelist - Ralph Riley, Strategic Marketing, Siemens Enterprise Communications, Inc.
Ralph Riley, Competitive Analysis Lead, Strategic Marketing, Siemens Enterprise Communications, Inc. Presently working in the Siemens Enterprise Communications, Inc. headquarters organization Ralph is responsible for competitive analysis and for sales and executive management on competitive vendor solutions, globally. Since joining Siemens (then ROLM) Riley has held various sales and marketing positions, including sales representative and major business sales manager were he attained consistent President's Club performance and as regional manager responsible for sales and the pre-sales technical consulting for Siemens internal professional services organization. In marketing, his roles have included National Manager of the Siemens Executive Briefing Centers as well as managing US Product Marketing for the Enterprise Division, where he was responsible for product-based sales content, executive briefing support as well as the development and delivery of tradeshow demonstration and presentation content. In this role, Ralph draws upon his extensive solution and consulting sales experience in communications and business application development and sales for several software development and sales organizations. Riley holds a BA in economics and MBA from the University of Michigan.
Bill King is a Senior Technical Marketing Manager in the Voice Technology Group (VTG) Unified Communications Systems Team. Bill joined Cisco in 1999 and is responsible for managing the worldwide VTG Alpha and Early Field Trial programs to support the rollout of new products. He also works closely with industry consultants and analysts, and provides strategic account support for the Cisco Unified Communications solutions. Prior to joining Cisco, Bill spent 15 years at ROLM, IBM and Siemens where he held a variety of management positions, including field sales engineering, product marketing for CTI and call center products, and consultant relations. He initiated and ran a highly successful RFP Response Center that doubled the company's win rate on large proposals. He also directed the field sales input to a key initiative to redesign and streamline the software applications used for pricing, configuring and ordering products.
Panelist - David Marshak, Senior Product Manager, IBM Lotus Software
David Marshak leads Real-time Collaboration and Unified Communications product strategy and planning for IBM Lotus Software, including Instant Messaging, Web Conferencing, VoIP, telephony, and video. He is the product manager of Sametime Unified Telephony. Prior to joining IBM in January 2005, Marshak was an internationally known industry analyst and consultant with Patricia Seybold Group for 18 years. Marshak has spoken worldwide to audiences, large and small, on emerging technologies and future trends. He is often called upon to be a featured speaker and panel moderator at numerous industry conferences such as VoiceCon, Collaboration Technologies Conference, Burton Group Catalyst Conference, COMDEX, InternetWorld, Groupware, VON, NetWorld, and Lotusphere, among others. He has appeared as an expert commentator on PBS, CNBC, and on National Public Radio and has lectured on collaboration at Massachusetts Institute of Technology and Babson College. Marshak has been quoted in the Wall Street Journal, Forbes, New York Times, Business Week, and Investor's Business Daily as well as the technical press. Marshak is the author of Understanding and Leveraging Lotus Notes, the Notes Strategist Series, as well as Mission Critical Lotus Notes (Prentice Hall, 1996).
Whether an enterprise is early in its migration to IP Telephony or further along and now evaluating the concept of Unified Communications, it's not easy to build a credible business case. IP Telephony and, in particular, UC, are complex and involve numerous technologies, decision-makers and equipment, software and service providers. This tutorial will be divided into two segments: The first is devoted to IP Telephony businesses cases, the second will cover the UC business case. It will be based on IP Telephony cost data that has been gathered over the past five years from more than 800 companies that have implemented the technology, as well as real-world data from hundreds of IT decision makers on the newer UC products and technologies. This tutorial will cover the following questions: * How do companies build a business case around IP Telephony and Unified Communications? What are the key metrics? * What does it really cost to implement IP Telephony? What are the cost components of a UC business case? * What resources (internal and external) companies must devote to their VOIP and UC rollouts, per end-unit, per year segmented by rollout size and vendor. * What are some of the key pitfalls? Where did companies go wrong? * What are some compelling business case models for both IP Telephony and UC? Robin Gareiss is Executive Vice President and Senior Founding Partner for Nemertes Research, where she oversees research projects and direction, conducts strategic seminars, develops cost models and advises leading enterprises, vendors, and carriers. Ms. Gareiss is a widely recognized expert in voice over IP, convergence, collaboration, carrier services, IP networking, and branch-office technologies. Before joining Nemertes, Ms. Gareiss served as Senior News Editor of Information Week, and prior to that, she worked at Data Communications Magazine. Ms. Gareiss has a BS in journalism and a minor in education, with honors, from the University of Illinois, Urbana-Champaign. Irwin Lazar is the Principal Analyst and Program Director for Unified Communications and Collaboration at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. His background is in network operations, network engineering, voice-data convergence and IP telephony. Mr. Lazar is responsible for benchmarking the adoption and use of emerging enterprise technologies including VoIP, Unified Communications, Web 2.0 initiatives, social networking and collaboration. A Certified Information Systems Security Professional (CISSP), Mr. Lazar is a columnist for No Jitter and Collaboration Loop. He is regular speaker at events Interop, VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), the chair for Network World IT Roadmap Web 2.0 track, and is on the advisory board for the Enterprise 2.0 conference.
Instructor - Irwin Lazar, Principal Research Analyst and Program Director, Unified Communications and Collaboration, Nemertes Research
Irwin Lazar is the Vice President for Communications Research at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. His background is in network operations, network engineering, voice-data convergence, and IP telephony. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, Web 2.0 initiatives, social networking, and collaboration. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for No Jitter and Enterprise2Blog. He is a frequent resource for the business and trade press. and is regular speaker at events such as Interop, VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), and is on the advisory board for the Enterprise 2.0 conference.
Instructor - Robin Gareiss, Executive Vice President & Sr. Founding Partner, Nemertes Research
Robin Gareiss is executive vice president and senior founding partner for Nemertes Research, where she oversees research analysts and direction, conducts strategic seminars, develops cost models, and advises leading enterprises, vendors and carriers. She currently serves as chief financial officer, as well. For the past 17 years, Robin Gareiss has worked closely with hundreds of senior IT executives, analyzing their use of technology and capturing best practices. Ms. Gareiss is a widely recognized expert in voice over IP, convergence, collaboration, carrier services, IP networking and branch-office technologies. She is a sought-after speaker at conferences and trade shows, including Interop, VoiceCon and Mobile Business Expo, and she is frequently quoted in publications, including Business Week, Entrepreneur magazine, ComputerWorld, and CIO magazine. She also writes the Branch Offices Best Practices column for Network World.
Legacy PBX systems are being retired and new functionality is essentially only available with IP-based systems. Enterprises are not faced with the question of whether to migrate to Voice over IP (VoIP) and IP Telephony (IPT), it's a question of when. And the emerging capabilities for Unified Communications (UC) increase the complexity this transition. Despite the growth of these technologies, many enterprises have limited experience with IP Telephony and VoIP, and once the decision to migrate is made, there are a host of tough challenges to face - from inventorying the readiness of LANs and wiring closets, to WAN performance, IT organizational and staffing issues, security, utility costs and software support, patching and version control. This tutorial analyzes these issues with recommended actions and best practices that will lead to successful VoIP/IPT/UC deployments. It cuts through the hype to the real advantages and presents how VoIP/IPT and UC work and how they operate. This session will also guide the attendee through the rest of the VoiceCon conference with suggested sessions, exhibits and other resources that will make the conference attendance experience as valuable as possible. Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VoIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VoIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
SIP (Session Initiation Protocol) has become the dominant protocol for IP communications. This tutorial explains what SIP is, how it works, what the major issues for SIP deployments are, and how SIP will evolve in the future. The session focuses on the technical aspects of SIP and how it is used. It analyzes in detail the major components of SIP architecture, SIP addressing and registration, session establishment, SIP message routing and connecting SIP across the PSTN. You will learn about SIP extensions and how SIMPLE works for IM/presence. The tutorial also examines some of the challenges SIP faces, including NAT traversal (and the tools developed to cope with it: STUN, TURN and ICE) and security. The tutorial concludes with an assessment of how SIP may evolve and its role in peer-to-peer environments. You will receive an inventory of SIP resources—books, papers and organizations.
Instructor - David Bryan, Internet Communications Strategist
David Bryan works as an Internet Communications Strategist for Cogent Force, LLC, assisting companies with their technical and business strategies for communications products or deployments. David is a recognized thought leader in the SIP and VoIP communities and is co-chair of the IETF P2PSIP Working Group. He has published numerous IETF drafts, industry trade articles, and academic papers. Before working as a strategist, David served as Founder and CEO of SIPeerior Technologies, the first company to develop and deliver a commercial product based on the emerging P2PSIP standard. Prior to founding SIPeerior, David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market, which was sold to Ditech Communications in 2005. David previously worked for Cisco Systems via its acquisition of Vovida Networks, where he led a team of developers creating the first open-source softswitch. David holds bachelor's degrees in Computer Science and Physics from The Richard Stockton College of NJ, as well as a master's degree in Computer Science from The College of William and Mary.
This tutorial will provide a comprehensive overview of the options available for Unified Communications along with an assessment of suppliers for each option. It is intended for enterprise CXOs, decision-makers, IT managers, communications managers, and business managers who are planning to install UC -- either via a new system or by adding UC to existing PBXs, email systems and business applications. The session will highlight the five most popular Unified Communications enterprise deployment options. The functions of each option will be outlined, with reference to use cases and the vertical industries in which each UC option is most commonly deployed. Savings and ROI elements of each option will be highlighted. The five are: 1. IP-PBX augmented with supplier's UC modules -- Integrate to e-mail, office, and business software packages. 2. UC software system as the primary communication platform for all or selected users -- Integrate to PBX(s), e-mail, office, and business software packages. 3. UC software product(s) as overlay with integration to existing communication tools - PBX(s), e-mail, office & business software packages. Use Internet-based/hosted consumer UC packages (non-integrated). 4. Mobility UC package as an overlay to existing PBX(s), e-mail, office, and business software packages. 5. Add UC functions to your business software packages for specific jobs and roles. The top-ranking vendors for each of the options will be compared and evaluated, with reference to the specific products and designs that each vendor offers and implements. Estimated pricing of each approach will be included in the analysis. Vendors that are reviewed will react and respond to this analysis. This tutorial will provide attendees with: * A basis for comparing and selecting the UC options best suited to their enterprise. * A framework for decision-making about investment choices for UC, along with ROI information. * Descriptions and diagrams of solutions applicable for each UC deployment option. Marty Parker is principal of UniComm Consulting, offering Unified Communications (UC) consulting services to enterprises. Marty is an active leader in the Unified Communications community. He contributes to the VoiceCon Unified Communications eWeekly and blogs on No Jitter, in addition to delivering UC sessions at VoiceCon. Marty is a co-founder of UCStrategies.com, a UC industry resource site, and is the author and instructor of the Telecom+UC Training course, "Planning and Implementing Unified Communications."
Marty Parker is a Principal of UniComm Consulting, LLC, specializing in Unified Communications consulting support for enterprises. UniComm Consulting provides informed and efficient support for the strategy, planning, procurement and implementation steps needed for successful, high return UC projects and investments. Marty is also a co-founder of UCStrategies.com, a forum for UC information and dialog for enterprises, suppliers and VARs. Other industry activities include VoiceCon and InterOp tutorials and sessions, and UC Training courses offered through Telecom+UC Training. Marty has extensive background in both IT and Telecom, and in both entrepreneurial and large corporation leadership roles. mparker@unicommconsulting.com.
Panelist - Frank Fender, Consultant, Siemens Enterprise Communications
Panelist - Gary Gordon, Product Manager, NEC Unified Solutions
Gary Gordon is Product Line Manager for NEC's Unified Communications. He started with NEC in September of 2004. Gary attended the University of Central Oklahoma where he majored in Business Administration with a minor in Computer Science. Gary previously managed communication and e-commerce business process integration for Fleming Co., a $20 billion wholesale/retail distribution company. He has over 17 years experience working with emerging technologies, including unified communications, SOA, and presence enabled applications. He has 7 years experience in managing PC's and web based applications on a large IP network. Gary brings strong knowledge and management skills in real-time-communication based applications, communication enabled business process (CEBP), and has additional expertise in sales and marketing.
Panelist - Ross Daniels, Director, UC Marketing, Cisco
Ross Daniels is a Director of Solutions Marketing for Unified Communications. In this capacity, Mr. Daniels is responsible for product positioning, solution messaging, and go-to-market activities for various aspects of Cisco's Unified Communications portfolio, with primary emphasis on Cisco Unified Contact Center, Messaging, Web and Audio Conferencing, Mobile Unified Communications, and Presence solutions. Mr. Daniels joined Cisco as part of its November 1999 acquisition of WebLine Communications. While at WebLine, he held a variety of technical sales and marketing roles. Previous positions at Cisco include CTI Product Manager, Product Marketing Manager, and Manager of Product Management for Cisco's enterprise and hosted contact center solutions. Prior to joining Cisco, Mr. Daniels spent several years in the business-to-business advertising industry. A regular speaker at industry events, Cisco events, and customer briefings, Mr. Daniels has a Bachelor of Arts degree in English from Harvard University and a Masters in Business Administration from Babson College.
Panelist - Jeff Ridley, Director - Product Management, ShoreTel
Jeff Ridley, ShoreTel's Director of Product Management ShoreTel, leads the company's IP Telephony, Unified Communications and Contact Center product and market strategies. Jeff has more than 16 years of experience in the communications and mobile computing marketplaces and has been with Shoretel for 9 years. Prior to joining ShoreTel, Jeff was an associate with ViaSphere Ventures where he helped identify new technologies and worked with early-stage hand-held computing companies on defining and developing their products and services. Before that, Jeff spent 10 years providing strategic and technical leadership for enterprise and wireless communications initiatives at NorTel Networks and Intel. Jeff attended Vanderbilt University where he graduated with a bachelor's degree in electrical engineering.
Panelist - David Marshak, Senior Product Manager, IBM Lotus Software
David Marshak leads Real-time Collaboration and Unified Communications product strategy and planning for IBM Lotus Software, including Instant Messaging, Web Conferencing, VoIP, telephony, and video. He is the product manager of Sametime Unified Telephony. Prior to joining IBM in January 2005, Marshak was an internationally known industry analyst and consultant with Patricia Seybold Group for 18 years. Marshak has spoken worldwide to audiences, large and small, on emerging technologies and future trends. He is often called upon to be a featured speaker and panel moderator at numerous industry conferences such as VoiceCon, Collaboration Technologies Conference, Burton Group Catalyst Conference, COMDEX, InternetWorld, Groupware, VON, NetWorld, and Lotusphere, among others. He has appeared as an expert commentator on PBS, CNBC, and on National Public Radio and has lectured on collaboration at Massachusetts Institute of Technology and Babson College. Marshak has been quoted in the Wall Street Journal, Forbes, New York Times, Business Week, and Investor's Business Daily as well as the technical press. Marshak is the author of Understanding and Leveraging Lotus Notes, the Notes Strategist Series, as well as Mission Critical Lotus Notes (Prentice Hall, 1996).
Allan is the Senior Marketing Manager for Unified Communications at Avaya. While he resides in Canada, his effectiveness in his global role is a testament to the application of Unified Communications solutions. His marketing, product management, and business development career has spanned 20+ years dealing with the planning and application of voice, data, and information systems to support the needs of business with particular focus on employee productivity and customer service. His applications focus has included: unified communications, messaging, IVR, contact center, CTI, voice over IP, and remote data access. Prior to joining Avaya (via Octel and Lucent) in 1998, Allan led marketing and business development teams at two mid sized organizations entering new stages of growth, which followed his applications marketing tenure at Nortel. Allan holds an MBA in Information Systems (McMaster University) and an Honors BA in Economics and Psychology (York University).
Panelist - Stephen Brown, VP, US Systems Engineering, Mitel
Stephen Brown is Vice President of U.S Systems Engineering at Mitel. His team of more than 60 professional men and women provide consultative design and engineering support for Mitel's product and applications portfolio to their extensive network of business partners and U.S. based sales force. Stephen joined Mitel in 1996. Since joining Mitel, Stephen has served in many roles ranging from Technical Support, Systems/Sales Engineering, Business Development, and Strategic Alliance management. He has consistently contributed to optimizing performance levels, driving business growth, facilitating key alliances, and defining and implementing strategic technology-driven solutions. From 1990 to 1996 Stephen worked in the integrator space designing and installing many comprehensive voice and data networks. Stephen began his career in communications in 1990 after a three year commitment to the U.S. Army. He served with the 37th Engineer Battalion (Combat) (Airborne); achieving the rank of (E-5, Sergeant, Non-Commissioned Officer).
Panelist - Gary Mading, Senior Product Manager, Aastra
Gary Mading is Senior Product Manager at Aastra USA, a leading provider of open-standards voice communications solutions for enterprises of all sizes. Gary manages the product strategy for Clearspan, Aastra's all-SIP IP-PBX for large enterprise customers. Gary has over 20 years of experience developing and marketing communication products, including carrier systems, transmission equipment, broadband access products and enterprise communication systems. He has held senior positions for large communication companies such as Alcatel and Motorola. Gary holds a B.S. Electrical Engineering degree from the University of Texas and an M.S. in Business Management from the University of Texas at Dallas.
Panelist - Tony Rybczynski, Director Strategic Enterprise Technologies, Nortel
Tony is Director of Strategic Enterprise Technologies reporting to the Enterprise CTO, and has 37 years experience in convergence technologies. He now works with large enterprises to understand their business drivers and the value proposition of new networking technologies. He has presented at numerous conferences including a keynote at the Wharton Technology Conference. He has written over 150 articles (including a monthly column in Internet Telephony magazine). In addition, he has written articles that have been published in the Financial Executive, in the European CEO and for the Wall Street Technology Association. He has contributed to two books, is a graduate of McGill and University of Alberta, and Senior Member of IEEE.
Panelist - B.J. Haberkorn, Sr. Product Manager, Microsoft
BJ Haberkorn is a Sr. Product Manager for Microsoft's Office Communications Server product. BJ joined Microsoft in July 2008 from Intel, where he led product management for a carrier wireless and wireline product line. Prior to Intel, BJ worked in various sales and marketing roles at Dialogic, and as a hardware engineer at IBM. BJ holds BSEE and MSEE degrees from the University of Virginia.
Once an enterprise decides to move to IPT and UC, the RFP and procurement processes begin. The procurement of IPT and UC increasingly involves more software than hardware, with ever-expanding software and product mixes. Determining what to include in the RFP and how that will benefit the enterprise is paramount. Should there be one RFP each for IPT, Voicemail, UM, video conferencing and UC, or multiple RFPs. Should you look for single- or multi-vendor solutions? Learn the process for developing the best RFP for your environment. The tutorial will help you select not just the right vendor, but also the right value-added reseller (VAR)). It will provide guidance to ensure that your enterprise receives comparable proposals, and help you assemble the best evaluation matrix. You'll learn how to specify professional services, which can impact the cost of implementation (as much as 50% of the bill). The tutorial also will cover procurement requirements like reliability, disaster/recovery, security and compliance. This tutorial will show you how to structure and carry out the proposal evaluation and selection processes. It will do more than help write the RFP; it will cover all the important aspects through final vendor selection. Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VoIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks, and VoIP and IP converged networks all around the world, and he advises venture capital and investment bankers in communications technologies.
You've decided to make the transition from your PBX to a VoIP system and have navigated the procurement and initial installation process. Now the real world of operating a production network comes into focus: When problems arise, what causes them? How do you troubleshoot them? You need to know the typical problems, their causes and how to go about correcting them. Even more important, you need to know how to monitor the system so that potential problems can be identified before they become a significant problem for your customers. In this half-day tutorial you will: * Learn how to identify and troubleshoot VoIP problems. * Understand how to configure your network management system to monitor key network factors that impact VoIP. * Learn the metrics that indicate an adverse impact on VoIP operation. The Troubleshooting section will cover failed calls, one-way audio, poor audio quality, excessive echo, and other common VoIP problems. Each problem and its symptoms will be described as well as how to address the problem. The Monitoring and Metrics section will describe how to watch your VoIP system and the network on which it operates, as well as key metrics like call failures, call performance characteristics, network congestion, and QoS that can be used to proactively identify potential problems. This half-day tutorial will enable you to measurably improve your VoIP implementation. Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching, routing, QoS, and network management in support of a large VoIP implementation. Terry is the founder of Netcordia, inventor of NetMRI and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including leading the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the McGraw-Hill text Advanced IP Routing in Cisco Networks, holds the second CCIE (1026) awarded, and is a sought after industry speaker and advisor.
Instructor - Terry Slattery, Principal Consultant, Chesapeake Netcraftsmen
Terry Slattery is a Principal Consultant at Chesapeake Netcraftsmen, an advanced network consulting firm that specializes in high-profile and challenging network consulting jobs. Terry is consulting in network core switching, routing, QoS, and network management in support of a large VoIP implementation. Terry is the founder of Netcordia, inventor of NetMRI and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including leading the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the McGraw-Hill text Advanced IP Routing in Cisco Networks, holds the second CCIE (1026) awarded, and is a sought after industry speaker and advisor.
