The RFP process to select a new enterprise communications system has traditionally been an extensive, exhaustive and expensive undertaking. This tutorial is designed to alleviate the pain, because attendees will receive: * A detailed RFP document that can be used as a template for customizing your organization's unique requirements. * Complete vendor proposals with detailed product information and summary pricing data. * Critical commentary and evaluation by the leading IP Telephony system analyst and market consultant. This workshop is designed for customers planning to upgrade or replace their circuit-switched PBX system, and is also invaluable for system suppliers and distribution channel dealers to understand their client's communications requirements. The RFP used in the workshop reflects requirements for a large line-size enterprise communications system distributed across multiple customer facilities. The RFP solicits detailed system design and pricing proposals covering system architecture, voice terminals, software features, messaging, unified communications, ACD contact center, and systems management requirements. Vendors that will respond to this RFP are: 3Com, Avaya, Cisco, Mitel, NEC, Nortel, Siemens and ShoreTel. Responses will include future system releases scheduled for announcement early next year.
Instructor - Allan Sulkin, President, TEQConsult Group
Allan Sulkin, founder and president of TEQConsult Group (www.teqconsult.com), is a universally recognized enterprise communications market analyst and consultant. He has thirty years telecommunications industry experience; was contributing editor to Business Communications Review for twenty years; designed and presented BCR's PBX Systems training class; has been a featured speaker at VoiceCon sinces its inception in 1991; and authored PBX Systems for IP Telephony (McGraw-Hill). He can be reached at amsulkin@aol.com.
Panelist - Ralph Riley, Director of Marketing , Siemens
Ralph Riley is a Marketing Director for Siemens Communications in Headquarters Marketing and is presently responsible for value creation efforts and global sales enablement projects. Immediately prior to his present position Ralph was responsible for US Product Marketing, where he primarily focused on the development of all US product marketing content for the Siemens Communications, Inc. portfolio. Beginning his career in software solution sales, Ralph has held various sales and sales management positions at Siemens, consistently attaining top level sales performance before becoming the US regional manager responsible for sales and the pre-sales technical consulting teams for Siemens Advanced Customer Solutions group, focusing on solution integration services. Ralph Riley holds a BA in economics and MBA from the University of Michigan.
Panelist - William King, Senior Technical Marketin, Cisco
Bill King is a Senior Technical Marketing Manager in the Voice Technology Group (VTG) Unified Communications Systems Team. After 15 years with ROLM, IBM and Siemens, Bill joined Cisco in 1999 and is responsible for managing the worldwide VTG Alpha and Early Field Trial programs to support the rollout of new products. He also works closely with industry consultants and analysts, and provides strategic account support for Cisco Unified Communications solutions.
Alexander Lopez holds the position of Senior Executive Briefer for Avaya Inc. With over seven years of experience at Avaya, Alex has held positions in Avaya Labs as a Research and Development Engineer and positions as a Leader within the Sales and Marketing communities. As a member of the Leadership Team in the Executive Briefing Program, Alex currently leads the North American East Coast and Worldwide Centers in the Caribbean and Latin American for Avaya. Alex holds an MBA and MS from the University of Miami, and is married with two Children.
Panelist - Randy Gwinnett, Manager, Product Management Division, NEC
Randy Gwinnett is Manager of Product Management for NEC Unified Solutions, Inc. Randy's group is responsible for the Enterprise Communications Platforms consisting of the UNIVERGE NEAX 2400 and the UNIVERGE SV7000 product families. Responsibilities include product development, sales support, configuration engineering and applications reviews for SV7000 and NEAX 2400 systems. Randy's group also assists with complex CCIS, FCCS and IP network design and configurations as well as system upgrades and migration. He has been with NEC over 16 years and worked in the telecommunications industry for over 35 years. Prior to NEC, Randy was with several national telecommunications companies in serving in various management capacities including Operations, Sales and General Manager positions.
Panelist - Erik Papir, VP, Global Solutions Arch, 3Com
As VP of Global Solutions Architecture, Papir oversees a global team of pre-sales technical specialists that design secure, converged networks comprised of 3Com solutions for enterprise customers. Since joining 3Com in 1999, Papir has held various technical management positions of increasing responsibility including serving as the lead technical consultant for some of 3Com's largest global accounts. Papir has more than 15 years of experience in the networking and telecommunications industries and extensive experience in designing and installing solutions for Fortune 500 companies. Prior to joining 3Com in 1999, Papir served in pre-sales and post-sales engineering management positions for General Electric (GE) Corporation. Papir is a regular speaker at many global VoIP industry events including: Supercomm, VON, Network World/Linux World, Asterisk World & the Pulver Executive Summit. Papir earned a bachelor's degree in business administration from Washington University in St. Louis, MO. He is a member of Florida International University's MS-MIS Advisory Board.
Conrad has over 20 years of data and voice solutions experience from roles in product development, sales & customer support, and now with product line management. Always concerned with the customer experience, he has been there with them as Ethernet switching achieved line rate, as OSPF converged AS to AS, as pre-paid cellular billing went mainstream, and as Enterprises started using the Internet as a toll bypass. His current role, as a manager for Enterprise Communication Servers product development, enables Nortel to address customer solutions for Unified Communications.
Asif Rehman brings over 20 years of experience in the telecommunications industry in positions ranging from R&D to product management to marketing to his role as Senior Manager, Portfolio Marketing, Asif is responsible for developing and communicating Mitel's Unified Communications vision and solutions to partners, customers, and the industry at large. A dynamic speaker with in-depth industry knowledge, he has positioned Mitel as a thought leader in the industry. Prior to Mitel, Asif held positions in the enterprise voice, carrier wireless, and hosted ASP markets
Panelist - Jeff Ridley, Product Management, ShoreTel
Jeff Ridley, ShoreTel's director of product management for application products, leads the company's Unified Communications and Contact Center product and market strategies. Jeff has more than 15 years of experience in the communications and mobile computing marketplaces and has been with Shoretel for 8 years. Prior to joining ShoreTel, Jeff was an associate with ViaSphere Ventures where he helped identify new technologies and worked with early-stage hand-held computing companies on defining and developing their products and services. Before that, Jeff spent 10 years providing strategic and technical leadership for enterprise and wireless communications initiatives at NorTel Networks and Intel. Jeff attended Vanderbilt University where he graduated with a bachelor's degree in electrical engineering. Recent Speaking Engagements: - VoiceCon Tour 2007 - ITExpo West 2007
This tutorial is designed to help company CXOs/decision makers, IT and communications managers and technicians gain a good understanding of the architecture and functionality of both Microsoft Office Communications Server (OCS) and IBM Lotus Sametime, two Unified Communications solutions expected to see widespread deployment. Attendees will gain key insights into the significant differences in how IBM and Microsoft approach the UC market, where their solutions are similar and where they diverge. The tutorial covers telephony call-control capabilities within Sametime and Office Communications Server, describing the unique mechanisms each uses for integrating with enterprise telephony systems. You will leave this tutorial with a thorough overview of Microsoft Office Communications Server, IBM Lotus Sametime, and a foundation to know whether to pursue either of these products as part of your enterprise unified communications solution.
Instructor - Brent Kelly, Partner, Wainhouse Research
E. Brent Kelly, Senior Analyst and Partner Brent specializes in IP communications infrastructure, unified communications, and strategic consulting. He has over 18 years experience in developing and marketing highly technical products. Brent has authored reports and articles on migrating to IP communications, unified communications environments, IP video network providers, IBM, Microsoft, Cisco, and telephony-based unified communications providers. He has developed a highly successful seminar on implementing IP-based Rich Media Communications. Brent holds a Ph.D. in engineering from Texas A&M and a B.S. in engineering from Brigham Young University. He leads the Unified Communications Practice for Wainhouse Research.
Migrating to Voice over IP (VoIP) and IP Telephony (IPT) has moved from "if" to "when". As the vendors retire legacy PBX products and new functionality is delivered with IP based systems, the enterprise has to look at VoIP/IPT. This tutorial is designed for those voice and data personnel that have little or no background in VoIP/IPT. It cuts through the hype to the real advantages and presents how VoIP/IPT works and operates. This session will also guide the attendee through the rest of the Voicecon conference with suggested sessions, exhibits and other resources that will make the conference attendance experience as valuable as possible.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. For 30+ years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy's future for IP transmission via satellite and prepared a VoIP feasibility for a major multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. He has been Keynote speaker at many user conferences and delivered many webcasts on VoIP and IP communications technologies in 2004 through 2007. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com, www.bcr.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.voiploop.com and www.nojitter.com and publishes technical tips at www.Searchvoip.com.
SIP (Session Initiation Protocol) has become the dominant protocol for IP communications. This tutorial explains what SIP is, how it works, what the major issues for SIP deployments are, and how SIP will evolve in the future. The session focuses on the technical aspects of SIP and how it is used. It analyzes in detail the major components of SIP architecture, SIP addressing and registration, session establishment, SIP message routing and connecting SIP across the PSTN. You will learn about SIP extensions and how SIMPLE works for IM/presence. The tutorial also examines some of the challenges SIP faces, including NAT traversal (and the tools developed to cope with it: STUN, TURN and ICE) and security. The tutorial concludes with an assessment of how SIP may evolve and its role in peer-to-peer environments. You will receive an inventory of SIP resources?books, papers and organizations.
Instructor - David Bryan, CEO, SIPeerior Technologies
David is the CEO and founder of SIPeerior Technologies, Inc. David is a recognized thought leader in P2P and VoIP, authored the first documents on P2PSIP, and is co-chair of the IETF P2PSIP Working Group. He has published numerous IETF drafts, industry trade articles, and academic papers and is active in the SIP community. Prior to founding SIPeerior, David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market, which was sold to Ditech Communications in 2005. David previously worked for Cisco Systems via its acquisition of Vovida Networks, where he led a team of developers creating the first open-source softswitch. David holds bachelor's degrees in Computer Science and Physics from The Richard Stockton College of NJ, as well as a master's degree in Computer Science from The College of William and Mary.
IP Telephony has already become a popular playground for attackers. This tutorial provides the latest information on security issues for IP Telephony implementations. The instructors are co-authors of the new book Hacking Exposed: VOIP. The course will help you assess the potential dangers and identify the steps that can be taken to improve security. You will gain an appreciation for the nature of the security threats to IP-PBX gear and receive practical recommendations for how to handle threats. The tutorial covers how attacks are perpetrated against IP Telephony end users and operators, outlines the steps to take to protect both users/subscribers and the IP Telephony infrastructure, describes the relevant standards for improving IP Telephony security and looks at emerging issues and technologies.
Mark Collier is CTO of SecureLogix Corporation, an enterprise telephony management and security company. Mr. Collier is responsible for technology research, development, and related intellectual property, including a special focus on VoIP security solutions. In addition to his corporate R&D work, he has completed publicly-funded research into current and future threats to VoIP systems, protocols, and application services. Mr. Collier is a frequently-quoted author and presenter on the topic of voice and VoIP security, and has co-authored a book on VoIP security for McGraw-Hill's popular "Hacking Exposed" IT security series. Mr. Collier is a founding member of the VoIP Security Alliance (www.voipsa.com), an industry group focused on VoIP security education.
Instructor - David Endler, Director of Security , TippingPoint
David Endler is the Director of Security Research for TippingPoint, a division of 3Com. In this role, he leads 3Com's internal product security testing, VoIP Security Center, and vulnerability and malware research. David founded an industry-wide group called the Voice over IP Security Alliance (VOIPSA) in 2005 and is currently it's chairman. VOIPSA which boasts over 100 members from the VoIP vendor, carrier, and security space. Endler is also the author of numerous articles and papers on computer security, is the coauthor of Hacking Exposed VoIP, and holds a Bachelors and Masters degree in Computer Science from Tulane University.
10:15 am–10:45 am
Refreshment Break sponsored by Verizon Business (Location: Foyers)
12:00 pm–1:30 pm
Luncheon
Luncheon sponsored by Siemens (Location: Florida E)
In this kickoff session to Next-Gen Contact Centers, a leading contact center market analyst will lead a roundtable discussion among executives of the leading vendors, who will discuss the trends in contact-center applications -. Participants will learn the risks and rewards of moving to an IP contact center and how to plan for the future in this critical area of the enterprise. KEY QUESTIONS: * What are the main benefits to migrating to an IP contact center implementation? What are the biggest challenges? * What role are emerging Unified Communications tools and systems playing in the contact center? * What role is contact center software playing in the emerging area of Communications-Enabled Business Processes? * What's new about how vendors are offering contact center applications, in particular hosted, managed services and software as a service options?
Laura Conner DiSciullo, Vice President Global Applications Product Management, has over 17 years in the telecommunications industry and customer sales and service field. In her current role, Ms. DiSciullo directs the creation of industry-leading innovations for customer service applications delivering modular software capabilities for sophisticated customer-specific contact management - integrating multiple communication media, self-service applications and business critical reporting. Ms. DiSciullo is a 2006 recipient of both the Avaya Presidents Award and the Avaya Leadership Award. Prior to joining Avaya, she led the Lucent Technologies team responsible for integrating the Internet into the traditional call center successfully delivering the industry's first Internet Call Center. This achievement earned Ms. DiSciullo a prestigious Bell Labs President's Award for innovation. Prior to joining Lucent Technologies, Ms. DiSciullo worked for AT&T holding positions in sales and marketing, financial operations and business development. Her last assignment with AT&T focused on professional services support and application development in the area of electronic commerce across various access media. Ms. DiSciullo graduated Magna Cum Laude with a Bachelors of Arts in International Relations from Texas Christian University in Fort Worth, TX. She earned a Masters of Business Administration in Economics and Public Policy from George Washington University in Washington, DC.
Terrence Hickey is an Associate Partner in IBM responsible for contact centre technology solutions. With over 15 years experience in the telecommunications industry, Terrence's energetic style and innovative approach has lead IBM to be one of the leading edge companies in this space. He and his team have been applying their methods to create business value through integrated architectures, multi-media solutions and agent efficiencies. Terrence just recently completed his MBA with the Rotman School of Management and holds a post-grad in Telecommunications Management from Sheridan College.
Panelist - Dave Murashige, VP and General Manager for Multimedia Applications, Nortel
David H. Murashige Vice President & General Manager Multimedia Applications Dave Murashige is the vice president and general manager of Nortel's Multimedia Applications business, including the Self Service, Contact Center, Messaging and Conferencing product portfolios. As the leader of the Multimedia Applications business, David is responsible for business strategy, profitability and product development/quality. Most recently, he served as vice president, strategic marketing of Nortel's Mobility and Converged Core networks business. During his 5 years in this position, David led the global marketing of the company's wireless and carrier core networks solutions. In this role, his responsibilities included strategic planning, industry/market intelligence and analysis, industry associations, and commercial marketing. In addition, during his 17 years at Nortel, David has held positions in product management for CDMA wireless networks and the Meridian 1 PBX system, in addition to marketing roles supporting the launch of the Companion wireless PBX system, and pricing and Enterprise-wide solutions for North America. David has been engaged in the communications industry since 1980. Prior to joining Nortel, he has worked at GTE, Wells Fargo Bank and Pacific Telephone/Bell in positions varying from sales, engineering, pricing, contracts and marketing. David is married with two daughters, enjoys reading, skiing and diving, and is based in Richardson, Texas.
Panelist - Paul Lang, Vice President, Product Management, Genesys Telecommunications Laboratories Inc.
As Head of Product Management for Genesys, Mr. Lang is responsible for defining, developing and delivering product strategy for the company. Mr. Lang joined Genesys in 2005. Mr. Lang's distinguished career spans 20 years of management experience in the contact center and telecommunications industries. Prior to joining Genesys, Mr. Lang spent 10 years at Aspect where he held executive management positions in Product Management and Engineering. Previously, Mr. Lang held various senior management positions at the Cable and Wireless Group and NatWest Bank in the United Kingdom. Mr. Lang holds a Bachelor of Arts Honors Degree in Business and Marketing from South Bank University, London, England.
Panelist - Mike Bergelson, Director of Product Manag, Cisco
Michael is head of product management for Cisco's customer care applications. Prior to its acquisition by Cisco, he was co-founder and CEO of Audium, the leading provider of VoiceXML application software. He was also co-founder of online advertising solutions provider Conducive Corporation. Prior to this, Michael was a consultant with First Manhattan Consulting Group, where he helped major banking clients create and execute customer-knowledge driven product and marketing strategies.
Moderator - Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics
Sheila McGee-Smith, the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and unified communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Ms. McGee-Smith works on a daily basis with both solution providers and enterprises. Her insight helps them develop strategies to meet the escalating demands of today's consumer and business customers. Ms. McGee-Smith has spent over twenty years in the telecommunications industry, including 12 years with analyst firm The PELORUS Group. Prior to her career as an industry analyst, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. Ms. McGee-Smith was awarded a bachelor's degree from Barnard College, Columbia University, majoring in psychology and an MBA with majors in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University. Sheila is a regular blogger on CMP's information portal No Jitter at www.nojitter.com.
Implementing Unified Communications requires knowing what to buy and what requests to make to the vendors. This tutorial will help you get the most out of UC for your enterprise by providing a framework for creating and issuing an RFI/RFP targeted at one or more of the top five ROI-justified UC applications: * Resource Access and Problem Resolution * Collaboration Workspaces * Contact Management * Seamless Information for Mobility * Information portals with Communication The tutorial outlines the solution elements required for basic and advanced versions of each application, analyzes ROI justifications, and provides the information you need to shop for and select the necessary UC technologies. The tutorial is divided into three segments: * Definition of UC and UC Applications * UC Solution Components and Suppliers * UC RFP/RFI Process and Templates By attending this tutorial, you will be equipped to determine if there are important UC applications for your enterprise and, if so, to move efficiently toward a successful UC implementation. This tutorial also provides both context and criteria for other UC sessions and exhibits at VoiceCon.
Marty Parker provides Unified Communications consulting support to both private and public sector enterprises. As a Principal of UniComm Consulting (mparker@UniCommConsulting.com) and as co-founder of UCStrategies.com, Marty is part of a network of talent and ideas to assure clients of the best and latest information about Unified Communications (UC). Marty's focus is on the applications for UC and how those applications optimize business processes to deliver hard-dollar ROI. This focus is the basis for his BCR Training course, "Planning and Implementing VoIP Unified Communications"; for his articles in BCR Magazine and on NoJitter.com (see "Top UC Applications Now Apparent", June 2007); and for his UC RFP Templates available at UCStrategies.com. Marty is a regular moderator and presenter at VoiceCon and in other UC industry venues. His applications and industry-oriented perspectives on UC are based on sales, marketing, product management and executive experience with IBM and ATT/Lucent/Avaya as well as with a major Telecom VAR and as founder and CEO of venture-funded startups in the early phases of the voice messaging industry.
This tutorial addresses planning for the successful implementation of IP-PBXs, drawing on the instructors' experiences with numerous problems and organizational challenges. It also identifies tools and techniques for overcoming these challenges. The instructors will go beyond discussion of hardware and software and address how IP Telephony is affecting IT/networking organizations, as well as strategies for training and building bridges between the groups who will participate in and/or be impacted by the change in technology. Significantly, this tutorial also analyzes models for post-deployment support and ongoing management.
Instructor - Dave Stein, Principal, PlanNet Consulting
Mr. Stein is a principal with PlanNet Consulting and Director of Operations. He has more than 25 years of consulting, information systems and telecommunications experience, with a primary emphasis on voice, data and video communications and technology infrastructure projects. PlanNet Consulting assists enterprises with the entire technology lifecycle. His experience includes traditional voice (PBX, TDM), data and video communications as well as all aspects of their convergence (IP Telephony, Video over IP). He has been a featured speaker at numerous conferences including American Library Association, Interop, ACUTA, CoreNet, BICSI, CISOA and VoiceCon. He has also authored several articles on IP Telephony that have been published in Business Communications Review and HIMSS. Mr. Stein graduated from Rensselaer Polytechnic Institute with a degree in Computer Science.
Instructor - Mark Berg, Senior Consultant, PlanNet Consulting
Mark Berg is a senior consultant with PlanNet Consulting. He has 15 years of communication technology experience, primarily in higher education. He has set IT strategy, designed voice and data physical infrastructure, managed cost-recovery initiatives, and overseen IP telephony projects. In previous positions and as a communications technology consultant, Mr. Berg has created standards documents for voice and data systems and data rooms, and has worked on specifying and implementing telephony systems, both in campus and branch office environments. Previous posts include senior management positions at two Southern California universities in telecommunications and networking. Mr. Berg received his degree in journalism from Biola University in La Mirada, California. Past associations and memberships include ACUTA, Educause and NACCU.
Once the VoIP/IPT decision is made, then the implementation issues become relevant. As with any technology, there will be risks and liabilities besides the advantages. The enterprise must inventory the readiness of the LAN, the closets, WAN performance, IT organizational structure and staffing, security, utility costs and software support, patching and version control. This very popular tutorial presents these issues with recommended actions and best practices that will lead to successful VoIP/IPT deployments.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. For 30+ years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy's future for IP transmission via satellite and prepared a VoIP feasibility for a major multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. He has been Keynote speaker at many user conferences and delivered many webcasts on VoIP and IP communications technologies in 2004 through 2007. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com, www.bcr.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.voiploop.com and www.nojitter.com and publishes technical tips at www.Searchvoip.com.
As SIP moves from the Intranet to Internet, security has gone from being a nice-to-have feature to a fundamental requirement. This session focuses on communications security aspects of SIP: How do you know you're actually talking to the person you meant to call? How do you know who's called you? How do you make sure that other people aren't listening into your conversation? The IETF has developed (and is still developing) a variety of SIP and RTP-based protocol tools for providing these security services. Topics covered include: * Introduction to communications security * Security for signaling traffic - User authentication - TLS - S/MIME - SIP Identity * Security for media - SRTP - SRTP key management (MIKEY, SDESCRIPTIONS, DTLS-SRTP, ZRTP) * Privacy and anonymity The current state of the work at the IETF and other standards bodies is covered, as is the state of SIP Security implementations across the industry. Solutions for simultaneously providing identity and knowing who is calling, dealing with spam allowing anonymous calls and providing appropriate wiretap access are described. The instructors will not only describe the various protocol components but explain how they work together as an integrated system that provides security for both signaling and media traffic. This session assumes some familiarity with SIP but no familiarity with cryptography or communications security.
Dr. Cullen Jennings currently serves as IETF Real Time Applications Area Director. In that capacity, he has responsibility for the IETF's activities in voice, video, and instant messaging. Cullen is a Distinguished Engineer in the Voice Technology Group at Cisco Systems, Inc., where he focuses on conferencing, security, and firewall and NAT traversal. He is responsible for helping set the direction for the technology that will make up the next generation of Cisco's voice products, especially in conferencing, presence and rich media systems. In addition to serving as Area Director, Cullen is a key contributor to all the SIP security work at IETF. He was the original designer SIP's certificate management system and most recently was responsible for the SIP Identity RFC. In addition to his work on security, Cullen has served as a chair and core member of the IETF IP Telephony (IPTEL), NAT Traversal (BEHAVE), and Web Distributed Authoring and Versioning (WEBDAV) working groups. Cullen came to Cisco from Vovida Networks, which developed an open source toolkit for Voice-over-IP. Cullen has remained involved in the open source community and was one of the founders of the reSIProcate project, which developed and maintains the leading open source SIP stack, to which he contributed the security implementation. He is a regular participant of at the SIPit interoperability event and has tested the SIP security systems of all the major vendors. Cullen is an author of Practical VoIP, published by O'Reilly and is a frequent speaker at major Voice and Security Conferences.
Instructor - Eric Rescorla, Chief Scientist, Network Resonance, Inc.
Eric Rescorla is Chief Scientist of Network Resonance, Inc. a network security research and development company located in Palo Alto, California. He is active in the standards community, serving as IETF TLS working group chair, the editor of the TLS and HTTP over TLS specifications as well as numerous other IETF documents. Most recently, he was responsible for the design of Datagram TLS, which allows TLS to be used over datagram transports such as UDP. He currently serves as the security advisor for IETF's SIP work and has served on the Internet Architecture Board since 2002.
2:45 pm–3:15 pm
Refreshment Break sponsored by Mitel (Location: Foyers)
3:00 pm–7:00 pm
Exhibition and Reception
Exhibition with Reception sponsored by Cisco (Location: Exhibit Hall)
Agents often need to tap expertise that doesn't reside within the contact center, and that creates challenges - knowing if the person is available, how he/she prefers to be reached, etc. Unified Communications tools are becoming available that can be incorporated into contact center communications systems and improve the process of connecting the right specialists to customers, colleagues, contact-center agents and help-desk staffs. In effect, experts throughout a company can become an adjunct to the contact center, and this can affect everything from business processes to customer loyalty. This session examines how companies will use these new capabilities. KEY QUESTIONS * What's currently available to link agents and customers to specialists who can immediately address detailed questions? What's likely to be available over the coming 12-24 months? * What frameworks are emerging for deploying Unified Communications tools and systems within contact centers? * What are the elements to measure in preparing an ROI analysis? * What are the organizational and training implications of deploying these new systems? * How will Unified Communications change buyer-seller relationships in the contact center market?
Speaker - Don Van Doren, Principal, UniComm Consulting
Don Van Doren is a principal of UniComm Consulting, an independent consulting firm he founded with Marty Parker. The firm focuses exclusively on unified communications. It helps clients understand the potential for UC in their business, develop strategies appropriate to their goals and opportunities, identify specific applications and associated ROI, help identify supplier partners, and assist with implementation, including project management, change leadership, and metrics. In addition to his work on client projects and helping manage the firm, Don writes articles and columns and speaks frequently at industry conferences. Don is also president of Vanguard Communications, another consulting firm which helps clients plan, design, and implement innovative contact center technology and processes. He is a co-founder of UCStrategies.com. Before founding Vanguard, Don held management positions in several systems integration firms. He has an undergraduate degree from Yale University and an MBA from the University of Michigan. Contact Don at dvandoren@unicommconsulting.com.
Speaker - Paul Lutz, Product Marketing Prime, Nortel
Paul Lutz, Director of Global Contact Center Marketing at Nortel, is a 20 year veteran of the communications and contact center industries. While at Nortel he has held various positions including Market Development, Distribution Development, Systems Analyst and various marketing positions. He is currently responsible for market assessment and product market strategy while defining customer needs and delivering solutions that exceed customer expectations. Paul has been a leader in the organization, developing the Customer Experience 2.0 strategy and solution development direction. Prior to Nortel, Paul's vast experience included GTE, Rockwell, and Stratus Technologies. A popular speaker at training seminars and industry events, Paul is an evangelist for Nortel Multimedia Applications and the advantages of integrated applications to create competitive differentiation.
Speaker - Tim Passios, Director, Solutions Marketing, Interactive Intelligence
As director of Solutions Marketing, Tim's responsibilities include creating the positioning and messaging for all products in the Interactive Intelligence portfolio. Solutions Marketing is also the outward facing delivery team for webinar, seminar, analyst and media presentations as well as prospect and end customer demonstrations. Tim has been with Interactive Intelligence since 1998, and has more than 17 years experience overall in the contact center and business communications industry. Prior to joining Interactive Intelligence, Tim spent 7 years working in the contact center as an agent, supervisor and manager.
Speaker - Simon Gwatkin, VP, Strategic Marketing , Mitel
With more than two decades of marketing and strategic experience in technology, Simon Gwatkin is responsible for communicating and evolving Mitel's corporate positioning and brand equity in the global marketplace. Appointed Vice-President of Strategic Marketing in 2003, Simon has raised Mitel's international presence with key stakeholders and publics through dedicated and ambitious initiatives in marketing and media, analyst, and investor relations. Prior to 2003, Simon held a variety of executive roles in Mitel, including Vice President of IP Platforms. He was instrumental in the development and marketing of the company's flagship IP-PBX platform during this time. Additionally, Simon brings a seasoned history of international business experience, ensuring continuity and an end-user focus in Mitel's global marketing initiatives across Europe, the Middle East and Africa. Simon is a well-regarded authoritative speaker. His extensive speaking schedule and insight into market dynamics and unfolding trends in user adoption have contributed to the emerging shift towards the mass adoption of IP communications. Simon is a board member of the Ottawa Center for Research and Innovation, as well as an active member with a wide variety of trade and industry associations.
Laugh out Loud (LOL) with one of today's most popular touring comedians, Jim Gaffigan, at the VoiceCon Official After-Hours Party, sponsored by Siemens Communications. You'll likely recognize Jim from his highly rated one-hour Comedy Central special, Beyong the Pale, as well as TV shows such as FOX's That 70's Show, HBO's Sex and the City, and NBC's Ed, Third Watch, and Law and Order, and guest appearances on CBS's Late Show with David Letterman, and NBC's Late Night with Conan O'Brien. Jim can currently be seen on TBS's My Boys. Come share in a laugh-out-loud good time with Siemens Communications!
There's been a lot of concern about voice over IP security, but have there been many actual exploits? This session will inform you about the state of VOIP security. You'll learn about generalized IP attacks that have affected IP telephony systems deployed on IP networks, and you'll also find out what VOIP-specific attacks have actually been observed "in the wild"--and what to expect in the future. KEY QUESTIONS: * What are the most serious voice-oriented attacks that are actually being carried out? What potential attacks haven't occurred yet but probably will before long? * How do you protect your VOIP systems against these attacks? * What types of equipment and technologies must you implement to stop voice-oriented attacks? * What specific kinds of damage can these attacks cause?
Mark Collier is CTO of SecureLogix Corporation, an enterprise telephony management and security company. Mr. Collier is responsible for technology research, development, and related intellectual property, including a special focus on VoIP security solutions. In addition to his corporate R&D work, he has completed publicly-funded research into current and future threats to VoIP systems, protocols, and application services. Mr. Collier is a frequently-quoted author and presenter on the topic of voice and VoIP security, and has co-authored a book on VoIP security for McGraw-Hill's popular "Hacking Exposed" IT security series. Mr. Collier is a founding member of the VoIP Security Alliance (www.voipsa.com), an industry group focused on VoIP security education.
Panelist - David Endler, Director of Security , TippingPoint
David Endler is the Director of Security Research for TippingPoint, a division of 3Com. In this role, he leads 3Com's internal product security testing, VoIP Security Center, and vulnerability and malware research. David founded an industry-wide group called the Voice over IP Security Alliance (VOIPSA) in 2005 and is currently it's chairman. VOIPSA which boasts over 100 members from the VoIP vendor, carrier, and security space. Endler is also the author of numerous articles and papers on computer security, is the coauthor of Hacking Exposed VoIP, and holds a Bachelors and Masters degree in Computer Science from Tulane University.
Panelist - Sachin Joglekar, Vulnerability Research Lead, Sipera Systems
Sachin Joglekar is a "Vulnerability Research Lead" in Sipera VIPER Lab where he actively researches vulnerabilities and security exploits in VoIP/Unified Communications products and services. As a result, Sipera has published over 60 VoIP vulnerabilities and threats in 2007. Sachin also leads Sipera's VoIP vulnerability assessment services and LAVA tools which assess security readiness of VoIP/UC networks. He has developed several core security algorithms for Sipera's IPCS product line. Sachin comes from a security background and holds an MS in Computer Science with specialization in computer security from University of North Texas.
Moderator - Dan York, Dir of Emerging Comm Tech, Voxeo
Dan York, CISSP, is Director of Emerging Communication Technology reporting to the CTO of Voxeo Corporation focused on analyzing/evaluating emerging technology, participating in industry standards bodies and addressing VoIP security issues. He is also leading Voxeo's move into "social media" with the deployment of blogs and podcasts. Dan also serves as Best Practices Chair for the VoIP Security Alliance (VOIPSA) where he will be leading the project to develop and document a concise set of industry-wide best practices for security VoIP systems. Additionally, Dan writes for VOIPSA's group weblog is the producer of "Blue Box: The VoIP Security Podcast" where since October 2005 each week he and co-host Jonathan Zar discuss VOIP security news and interview people involved in the field. Prior to joining Voxeo, Dan was Director of IP Technology in Mitel's Office of the CTO focused on emerging technology and VoIP security. As chair of Mitel's Product Security Team, he coordinated the efforts of a cross-functional group to communicate both externally and internally on VoIP security issues, respond to customer inquiries related to security, investigate security vulnerability reports and monitor security standards and trends. Previously, Dan served in Mitel Product Management bringing multiple products to market including Mitel's secure VoIP Teleworker Solution in 2003. A dynamic speaker with over 20 years in information technology, Dan routinely presents at conferences, has authored multiple books and has written numerous articles in print and online. His writing can be found online both at the "Voice of VOIPSA" weblog and also his own weblog, "Disruptive Telephony." http://www.disruptivetelephony.com/
While enterprises are used to grappling with issues around quality of service (QOS), especially for applications over the wide area, vendors have begun talking about a new metric: Quality of Experience, or QOE. In this session, you'll learn whether QOE is a valid concept, separate from QOS that can be measured via metrics like latency, jitter and packet loss--or whether QOE is a marketing term used only by vendors that can't deliver QOS. And you'll learn how to make sure high-quality voice is being delivered, regardless of what name you give the metric. * What's the best way to guarantee that real-time multimedia traffic will get the treatment it requires in order to sound best--especially when traversing the WAN? * What are the concrete metrics you should be using to tell you whether your end users are actually getting acceptable-quality voice? * How is QOE defined, and from whom do these definitions come? * How is QOE different from QOS, and what's the importance of this distinction?
Speaker - John Bartlett, Vice President, NetForecast
John Bartlett John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has engaged with over 50 enterprises and over 20 network vendors to analyze network performance problems, design network solutions, and support network solutions. John has 29 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired. Mr. Bartlett also served on the IEEE 802.1 committee during this period, and contributed to the development of the IEEE 802.1P and IEEE 802.1Q standards (priority and VLANs.) He previously worked for 9 years at Encore Computer, Corp. in engineering and engineering management positions designing networking equipment and large scale multiprocessor systems. At the end of this time Mr. Bartlett was managing 70 engineers across 2 geographic sites. John also spent six years with Intel Corporation during the early years of microprocessor design and acceptance into the market. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering, where he received the Dartmouth Society of Engineers Annual Prize for the quality of his thesis presentation. John is co-owner of a patent in shared memory multiprocessor design.
Dr. Mike Hollier is a technical and commercial pioneer in perceptual engineering. He directed BT's research into audio, video and multimedia performance assessment for nearly a decade before leading the incubation of Psytechnics Ltd. in 2000. He left BT to become the company's CEO and since October 2002 has served as its CTO.
Panelist - Robert Blanton, Senior Sales Engineer, ShoreTel
Panelist - Jeff Ridley, Product Management, ShoreTel
Jeff Ridley, ShoreTel's director of product management for application products, leads the company's Unified Communications and Contact Center product and market strategies. Jeff has more than 15 years of experience in the communications and mobile computing marketplaces and has been with Shoretel for 8 years. Prior to joining ShoreTel, Jeff was an associate with ViaSphere Ventures where he helped identify new technologies and worked with early-stage hand-held computing companies on defining and developing their products and services. Before that, Jeff spent 10 years providing strategic and technical leadership for enterprise and wireless communications initiatives at NorTel Networks and Intel. Jeff attended Vanderbilt University where he graduated with a bachelor's degree in electrical engineering. Recent Speaking Engagements: - VoiceCon Tour 2007 - ITExpo West 2007
If the new world is about communications-enabled business processes and open development platforms, who will the enterprise rely on for these applications and capabilities? In this session, you'll hear from the vendors who are driving the UC/CEBP push; these vendor representatives will explain their strategies and programs for nurturing an ecosystem of applications and developers that will take enterprise communications to the next level. KEY QUESTIONS * What role will independent software vendors (ISVs) play in the future of communications systems? * How will the "platform" vendors work with internal enterprise development teams to build on the core communications capabilities? * What should you look for in a communications platform to ensure that it is the optimal choice to leverage future application development, whether internal or external development? * All the platform vendors will be touting their "open" interfaces, but how open will these interfaces really be?
Speaker - Albert Kooiman, Director, Unified Communications, Microsoft Corporation
Albert Kooiman is a Director in the Microsoft Unified Communications team. He is responsible for the extensibility and APIs of Microsoft's real-time communications products like Microsoft Office Communications Server and Microsoft Office Communicator. With twelve years of experience in the telephony and speech technology industry, he has been involved in projects encompassing the wide spectrum of speech driven telephony solutions currently in the market: from information systems to personal call assistants, from customer care solutions to value added services voice portals, based on pure telephony as well as multimodal systems, serving customers all over the world. Albert holds a Masters Degree of the Medical Faculty of the University of Amsterdam. After his graduation, where he specialized in Medical Informatics databases, he worked in the field of Hospital Information Systems and Medical Statistics for several years.
Speaker - Joe Burton, CTO - Voice Technology Gr, Cisco
Joe Burton is Senior Director of Engineering and CTO of Cisco's Voice Technology Group. His team is responsible for Cisco's Unified Communications solutions including MeetingPlace voice, video, and data conferencing products, IPVC video conferencing, IP Communicator, Unified Advantage, Cisco Unified Personal Communicator, productivity application integrations, and Cisco Unity Connection integrated voice messaging products. During his career at Cisco, Joe has led the development of media-based applications for Cisco's CallManager team and the Cisco-wide Voice Systems Architecture group that coordinates standards development and architecture for all voice products at Cisco. Previously, he was the Chief Architect for Cisco's messaging products, including the Unity unified messaging system. Before joining Cisco, Joe was the Chief Architect for Active Voice Corporation, a leading provider of voice messaging systems.
Speaker - David Millen, Director Lotus Sametime Development, IBM
As Director of Sametime Worldwide Development in IBM Software Group, David Millen mobilizes a large development team to advance IBM's Unified Communication Strategy. The team is responsible for all aspects engineering, design, and delivery of the Sametime product portfolio. In today's connected world, Unified Communications is at the forefront of business differentiation within organizations of many sizes, across many industries, globally. David has 20+ years of building enterprise class software. He began his IBM career in the mid-1980's, focusing on infrastructure enablement in what was then Lotus Development Corporation. Over the years, he has held a variety of engineering and management positions across IBM. Along with being a Development Manager on 1-2-3, the iconic spreadsheet of the 1980's, he has also held technical leadership roles on Notes/Domino, IBM Workplace, and now as an executive on working on Sametime. David received his B.S. in Electrical Engineering from the University of Massachusetts.
Eric Rossman is the vice president of Developer Relations and Technical Alliances at Avaya. He has responsibility for the Avaya DevConnect Program which provides a single, worldwide, integrated partnering framework for third-party relationships. Through this program, ISVs, IHVs, corporate developers, system integrators and service providers can develop, quality test and promote their solutions and services that interoperate with Avaya's standards based products and solutions in a multi vendor network environment. Avaya currently has more than 8,000 companies registered in the DevConnect program. In addition, Mr. Rossman is responsible for bringing to market Avaya's alliances and partnerships with industry leading service providers, systems integrators and technology providers. Prior to joining Avaya, Mr. Rossman had held various sales, marketing and information technology management positions at Eastman Kodak, Lucent Technologies, and in the public sector. Eric is a graduate of the University of Pennsylvania's Penn Engineering and Wharton School with a Master's Degree in Technology Management.
Moderator - Zeus Kerravala, SVP Enterprise Research, The Yankee Group
Zeus Kerravala manages Yankee Group's infrastructure research and consulting. His areas of expertise involve working with customers to solve their business issues through the deployment of infrastructure technology solutions. Before joining Yankee Group, Kerravala was a senior engineer and technical project manager for Greenwich Technology Partners, a leading network infrastructure and engineering consulting firm. Prior to that, he was a vice president of IT for Ferris, Baker Watts, a mid-Atlantic based brokerage firm, acting as both a lead engineer and project manager deploying corporate-wide technical solutions to support the firm's business units. Kerravala's first task at FBW was to roll out a new frame relay infrastructure with connections to branch offices, service providers, vendors and the stock exchange. Kerravala was also an engineer and technical project manager for Alex. Brown & Sons, responsible for the technology related to the equity trading desks.
The range of mobility options is exploding with the introduction of new wireless services and technologies. However, as the collapse of the Muni Wi-Fi business has demonstrated, success is difficult to achieve in deploying radio-based networks, and the wireless business has seen more losers than winners. This session is designed to being you up-to-date on some of the major developments in the wireless arena, where they fit, as well as when and how they will be a factor in enterprise networks. KEY QUESTIONS: * Is 802.11n a game-changer in wireless LANs, and how will it impact network planning? * Is WiMAX service finally a reality, and how will it stack up against 3G cellular services in the near term? * Have the cellular carriers finally abandoned their "walled garden" strategy and what will that mean for developments like femtocells, fixed-mobile convergence, and Google's Android platform? * Now that the 700 MHz auctions are complete, who are the winners and losers, and what will this mean in terms of enterprise wireless service options?
MICHAEL F. FINNERAN, President of dBrn Associates, Inc. is a consultant and industry analyst with over 30-years experience in the specification, design, and installation of communication networks. His specialty is wireless networking and he has held management positions in Sales, Marketing, Product Planning, and Systems Engineering with ITT WorldCom, AT&T Long Lines, and MDS Systems. As an independent consultant, Mr. Finneran has provided assistance to a number of major firms including: IBM, AT&T, Prudential Insurance, McGraw-Hill, and Merrill Lynch. He has appeared on the National Public Radio's "All Things Considered", and been quoted in Business Week and The Wall Street Journal. Mr. Finneran has published over 200 articles and columns for such industry publications as Business Communications Review, Computerworld, The Ticker, and The ACUTA Journal. His column titled Networking Intelligence ran for almost 25-years in Business Communications Review. He recently published his first book titled Voice over WLANs- The Complete Guide for Elsevier. In the training area, Mr. Finneran has conducted over 2000 seminars for vendors and users in the U.S., Europe, Latin America, Africa, and Asia. He served as an Adjunct Faculty member in the Graduate School of Computer Science at Pace University, and taught at the Center for the Study of Data Processing at Washington University in St. Louis. He is a frequent speaker at industry trade shows including InterOp, VoiceCon, Mobile Business Expo, IPComm, and ComNet. Mr. Finneran has a Bachelor of Arts degree from Manhattan College, a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University, and is a long-standing member of the IEEE.
How has the Unified Communications market been developing? Who is emerging as the major players? In this session, a leading UC analyst will present the current market structure, highlight the major players and discuss future market scenarios. KEY QUESTIONS: * Who are the principal players, and how are they positioning themselves? * What are likely patterns of adoption--e.g., by job type, mobile work, business process? * What variables affect adoption of UC technologies and products? * Are traditional vendor categorizations--e.g., PBX vendors, application vendors, service providers--likely to change as UC becomes more widespread?
Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting. With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. Ms. Pleasant received a BA degree in Communications from Albany State University, and an MBA in marketing and an MS in Broadcast Administration from Boston University.
This session will help you understand the different players in the IP contact center market, their product offerings and market positioning. A top market analyst discusses the key factors you should use when evaluating vendors and their offerings. KEY QUESTIONS: * Are the leading IP-PBX vendors also the leading IP contact center vendors? * What are the various vendors' strengths and weaknesses? How do they compare on price? * What are the advantages and disadvantages of using a different vendor for your IP contact center and IP-PBX? * What do IP contact center packages offer in the way of new features and functions that were not available with traditional offerings? * What new developments can we expect from the vendors in the coming 12 months, and how should this affect your procurement plans?
Speaker - Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics
Sheila McGee-Smith, the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and unified communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Ms. McGee-Smith works on a daily basis with both solution providers and enterprises. Her insight helps them develop strategies to meet the escalating demands of today's consumer and business customers. Ms. McGee-Smith has spent over twenty years in the telecommunications industry, including 12 years with analyst firm The PELORUS Group. Prior to her career as an industry analyst, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. Ms. McGee-Smith was awarded a bachelor's degree from Barnard College, Columbia University, majoring in psychology and an MBA with majors in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University. Sheila is a regular blogger on CMP's information portal No Jitter at www.nojitter.com.
Avaya CEO Lou D'Ambrosio will discuss the extraordinary transformation of Unified Communications. He will focus on how successful enterprises are using Unified Communications and presence to drive competitive advantage. He will also discuss the compelling technology solutions of communications-enabling business processes, and how businesses are using it to innovate and create competitive advantages.
Louis J. D'Ambrosio is President and Chief Executive Officer of Avaya, responsible for the overall strategy, direction and operations of the corporation. Avaya is a leading global provider of business applications, systems and services. Previously, D'Ambrosio was SVP and President, Global Sales and Marketing at Avaya, and he also led Avaya's Global Services business unit. Before joining Avaya, D'Ambrosio spent 16 years at IBM in key leadership roles across IBM Global Services, Software, and Sales and Marketing, and where he served as a member of IBM's Worldwide Management Committee. D'Ambrosio received his M.B.A. from Harvard Business School and Bachelor of Science from Pennsylvania State University, summa cum laude and valedictorian.
Moderator - Fred Knight, Publisher, NoJitter.com, GM/Co-Chair, VoiceCon
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became VoiceCon General Manager. Since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising two major conferences: VoiceCon Orlando and VoiceCon San Francisco: the VoiceCon Webinar series and two e-newsletters: VoiceCon eNews and VoiceCon UC eWeekly. From 1984-2007 Fred was editor and then publisher of Business Communications Review. During that period, he covered the ensuing tumultuous changes that dramatically changed the industry. Under his stewardship, BCR received numerous awards from industry and publishing groups and associations. In December 2007, BCR ceased publication and the editorial product shifted to the Web with the creation of a new website: NoJittier.com. Fred has managed the organization's migration from print to electronic publishing and serves as publisher of NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
10:00 am–10:30 am
Refreshment Break sponsored by ShoreTel (Location: Foyers)
10:30 am–11:30 am
Keynotes
Keynote Presentation: Microsoft (Location: Osceola C)
Gurdeep Singh Pall is responsible for developing Microsoft's Unified Communications and voice over Internet protocol (VoIP) strategy, and his teams are responsible for Unified Communications product and service deployment. Pall joined Microsoft in January 1990 as a software design engineer and has worked on many products in his tenure. During his work on Windows, he led design and implementation of award-winning technologies such as PPP, TCP/IP, VPNs, routing and Wi-Fi. He co-authored the first VPN protocol in the industry ? Point-to-Point Tunneling Protocol (PPTP), and also authored several Internet Engineering Task Force (IETF) documents and standards during the mid-1990s. Pall was appointed general manager of Windows Real-Time Communications efforts in January 2002, and helped develop a broad RTC strategy that led to the formation of the Real Time Collaboration division and the acquisition of PlaceWare Inc. (now called Microsoft Office Live Meeting). Pall holds several patents in networking, compression and collaboration. He holds a master's degree in computer science from the University of Oregon and an undergraduate degree in computer engineering from Birla Institute of Technology and Science in India.
Moderator - Fred Knight, Publisher, NoJitter.com, GM/Co-Chair, VoiceCon
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became VoiceCon General Manager. Since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising two major conferences: VoiceCon Orlando and VoiceCon San Francisco: the VoiceCon Webinar series and two e-newsletters: VoiceCon eNews and VoiceCon UC eWeekly. From 1984-2007 Fred was editor and then publisher of Business Communications Review. During that period, he covered the ensuing tumultuous changes that dramatically changed the industry. Under his stewardship, BCR received numerous awards from industry and publishing groups and associations. In December 2007, BCR ceased publication and the editorial product shifted to the Web with the creation of a new website: NoJittier.com. Fred has managed the organization's migration from print to electronic publishing and serves as publisher of NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
11:30 am–6:00 pm
Exhibition and Reception
Exhibition with Reception sponsored by Avaya (Location: Exhibit Hall)
Speaker - Dennis Schmidt, Senior Vice President, VoIP Program Executive, Bank of America
Dennis Schmidt joined Bank of America in 2002, and during his tenure he has led Strategic Sourcing for Bank of Americas Voice and Data Networks and also led the team responsible for procuring Bank of America's Fiber based Optical MAN Network and DWDM WAN core. He then assumed end-to-end Voice Services Product Management for Bank of America's Domestic Corporate Enterprise and Consumer Branch Voice Network, and more recently, led the combined VoIP Converged Technical Services team through the Bank of America's VoIP Demonstration, Proof of Concept, Pilot and Production Year one phases. Mr. Schmidt is now Senior Vice President and Program Executive responsible for the Voice Over IP Program Management Office (VPMO), which is responsible for the implementation of, and transformation to, VOIP and IPT for all Consumer, Enterprise, Call Center, and Trader telephony within Bank of America's domestic footprint. This rollout has transformed over 2900 bank locations and will have deployed over 100,000 active VoIP ports by end of year 2007. Mr. Schmidt was awarded in February of 2007 the Bank of America's most prestigious award, "The Award of Excellence," for the Network Services organization.
Moderator - Fred Knight, Publisher, NoJitter.com, GM/Co-Chair, VoiceCon
Fred Knight is GM/Co-Chair of VoiceCon, and the publisher of NoJitter.com. Fred was part of the team that launched the VoiceCon Conference in 1990. He served as Program Chairman through 2003 when he also became VoiceCon General Manager. Since then, VoiceCon has grown into the leading event for enterprise IP Telephony, converged networks and unified communications. Fred led the evolution of VoiceCon from an annual conference into a 12-month per year operation, comprising two major conferences: VoiceCon Orlando and VoiceCon San Francisco: the VoiceCon Webinar series and two e-newsletters: VoiceCon eNews and VoiceCon UC eWeekly. From 1984-2007 Fred was editor and then publisher of Business Communications Review. During that period, he covered the ensuing tumultuous changes that dramatically changed the industry. Under his stewardship, BCR received numerous awards from industry and publishing groups and associations. In December 2007, BCR ceased publication and the editorial product shifted to the Web with the creation of a new website: NoJittier.com. Fred has managed the organization's migration from print to electronic publishing and serves as publisher of NoJitter.com. Fred earned his BA in journalism at the University of Minnesota and a Master's Degree in public administration from The Maxwell School, Syracuse University.
2:00 pm–2:30 pm
Refreshment Break sponsored by Aastra Intecom (Location: Foyers)
When VOIP first emerged, the organizational challenge was simple to state, but difficult to overcome: "Voice" and "data" people needed to work together and learn from each other. Today, the challenge is broader, and involves those who deal with email/messaging systems and line-of-business applications. This session will help you understand the new organizational challenges and how to overcome them. KEY QUESTIONS: * Has the "voice/data divide" been bridged in most organizations? If so, how? If not, will it ever? * Are most communications specialists doing the same job they were doing a few years ago? Or have roles fundamentally changed? * What kind of a road map does your IT department need that can respond to the organizational demands created by the new unified communications technologies and application integration? * What new mobility expertise is required, and how do you make sure your organization has it? * How can you break down barriers among staff members with different areas of expertise and responsibility?
David E. Wilcox- Dave Wilcox is the President and CEO of Global Skills X-change . Mr. Wilcox was the former Executive Deputy Director of the NSSB in Washington, DC. In this role he was responsible for developing strategies for infusing industry skills standards and certifications in the Workforce Development and Educational systems of the United States. Experienced in management skills and business leadership development, Mr. Wilcox holds a Master of Science degree in Counseling and Human Resources and a Master of Science in Electrical Engineering and is a registered Professional Engineer. GSX has conducted skills/knowledge research to support the development of career professionals across the Information Communications Sector since 2001. This research is providing guidance to enterprises that are restructuring operational responsibilities, professionals that are preparing for a changed organizational environment, and training providers that are preparing relevant courseware. Prior to his role with GSX, he provided quality leadership and strategic management services for major corporations, the Department of Defense, and many public agencies. He serves on numerous national task forces, Boards, and committees and has been recognized in many publications including "Who's Who in America".
Speaker - Marvin Simpson, Manager, Network Support, Southern Company
I am currently Manager, Data Network Support Southern Company Services. Previous management assignments at Southern Company include, Manager, Shared Services and Manager, Network Operations Center I have work experience in Computer System Support and I have worked with a Telco. I have been with Southern Company 24 years I have done previous presentations on Converged Networks and Disaster Recovery at VON, Voice Con and The Siemens User Group. BS in Electrical Engineering Technology JD and Licensed Attorney in Alabama
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. For 30+ years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy's future for IP transmission via satellite and prepared a VoIP feasibility for a major multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. He has been Keynote speaker at many user conferences and delivered many webcasts on VoIP and IP communications technologies in 2004 through 2007. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com, www.bcr.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.voiploop.com and www.nojitter.com and publishes technical tips at www.Searchvoip.com.
Shipments of IP stations now outnumber TDM station shipments, and Cisco has assumed PBX market share leadership by outpacing the legacy PBX suppliers. At the same time, consolidation and private-equity buyouts are beginning to change the vendor landscape. In this session, Allan Sulkin will present system market forecasts, assessments of IP-based applications, analyze and handicap the leading system suppliers and their solutions, and discuss potential realignments among the market-leading equipment suppliers. KEY QUESTIONS: * Which market segments in IP Telephony are hot, and which are not? * Which suppliers are moving up in market share and at whose expense? * Is anyone buying IP-based applications? If so, then which applications are selling? * How will Microsoft's entry into enterprise communications change the market dynamic? How might consolidation among vendors further change it? * How are the traditional vendors coping with the transition to an IP Telephony and Unified Communications landscape?
Speaker - Allan Sulkin, President, TEQConsult Group
Allan Sulkin, founder and president of TEQConsult Group (www.teqconsult.com), is a universally recognized enterprise communications market analyst and consultant. He has thirty years telecommunications industry experience; was contributing editor to Business Communications Review for twenty years; designed and presented BCR's PBX Systems training class; has been a featured speaker at VoiceCon sinces its inception in 1991; and authored PBX Systems for IP Telephony (McGraw-Hill). He can be reached at amsulkin@aol.com.
Moderator - Fred Knight, Publisher, NoJitter.com, GM/Co-Chair, VoiceCon
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