If the new world is about communications-enabled business processes and open development platforms, who will the enterprise rely on for these applications and capabilities? In this session, you'll hear from the vendors who are driving the UC/CEBP push; these vendor representatives will explain their strategies and programs for nurturing an ecosystem of applications and developers that will take enterprise communications to the next level. KEY QUESTIONS * What role will independent software vendors (ISVs) play in the future of communications systems? * How will the "platform" vendors work with internal enterprise development teams to build on the core communications capabilities? * What should you look for in a communications platform to ensure that it is the optimal choice to leverage future application development, whether internal or external development? * All the platform vendors will be touting their "open" interfaces, but how open will these interfaces really be?
Moderator - Zeus Kerravala, SVP Enterprise Research, The Yankee Group
Zeus Kerravala manages Yankee Group's infrastructure research and consulting. His areas of expertise involve working with customers to solve their business issues through the deployment of infrastructure technology solutions. Before joining Yankee Group, Kerravala was a senior engineer and technical project manager for Greenwich Technology Partners, a leading network infrastructure and engineering consulting firm. Prior to that, he was a vice president of IT for Ferris, Baker Watts, a mid-Atlantic based brokerage firm, acting as both a lead engineer and project manager deploying corporate-wide technical solutions to support the firm?s business units. Kerravala's first task at FBW was to roll out a new frame relay infrastructure with connections to branch offices, service providers, vendors and the stock exchange. Kerravala was also an engineer and technical project manager for Alex. Brown & Sons, responsible for the technology related to the equity trading desks.
Speaker - Albert Kooiman, Director, Unified Communications, Microsoft Corporation
Albert Kooiman is a Director in the Microsoft Unified Communications team. He is responsible for the extensibility and APIs of Microsoft?s real-time communications products like Microsoft Office Communications Server and Microsoft Office Communicator. With twelve years of experience in the telephony and speech technology industry, he has been involved in projects encompassing the wide spectrum of speech driven telephony solutions currently in the market: from information systems to personal call assistants, from customer care solutions to value added services voice portals, based on pure telephony as well as multimodal systems, serving customers all over the world. Albert holds a Masters Degree of the Medical Faculty of the University of Amsterdam. After his graduation, where he specialized in Medical Informatics databases, he worked in the field of Hospital Information Systems and Medical Statistics for several years.
Speaker - David Millen, Director Lotus Sametime Development, IBM
As Director of Sametime Worldwide Development in IBM Software Group, David Millen mobilizes a large development team to advance IBM's Unified Communication Strategy. The team is responsible for all aspects engineering, design, and delivery of the Sametime product portfolio. In today's connected world, Unified Communications is at the forefront of business differentiation within organizations of many sizes, across many industries, globally. David has 20+ years of building enterprise class software. He began his IBM career in the mid-1980's, focusing on infrastructure enablement in what was then Lotus Development Corporation. Over the years, he has held a variety of engineering and management positions across IBM. Along with being a Development Manager on 1-2-3, the iconic spreadsheet of the 1980's, he has also held technical leadership roles on Notes/Domino, IBM Workplace, and now as an executive on working on Sametime. David received his B.S. in Electrical Engineering from the University of Massachusetts.
Eric Rossman is the vice president of Developer Relations and Technical Alliances at Avaya. He has responsibility for the Avaya DevConnect Program which provides a single, worldwide, integrated partnering framework for third-party relationships. Through this program, ISVs, IHVs, corporate developers, system integrators and service providers can develop, quality test and promote their solutions and services that interoperate with Avaya?s standards based products and solutions in a multi vendor network environment. Avaya currently has more than 8,000 companies registered in the DevConnect program. In addition, Mr. Rossman is responsible for bringing to market Avaya?s alliances and partnerships with industry leading service providers, systems integrators and technology providers. Prior to joining Avaya, Mr. Rossman had held various sales, marketing and information technology management positions at Eastman Kodak, Lucent Technologies, and in the public sector. Eric is a graduate of the University of Pennsylvania?s Penn Engineering and Wharton School with a Master?s Degree in Technology Management.
Speaker - Joe Burton, CTO - Voice Technology Gr, Cisco
Joe Burton is Senior Director of Engineering and CTO of Cisco?s Voice Technology Group. His team is responsible for Cisco's Unified Communications solutions including MeetingPlace voice, video, and data conferencing products, IPVC video conferencing, IP Communicator, Unified Advantage, Cisco Unified Personal Communicator, productivity application integrations, and Cisco Unity Connection integrated voice messaging products. During his career at Cisco, Joe has led the development of media-based applications for Cisco's CallManager team and the Cisco-wide Voice Systems Architecture group that coordinates standards development and architecture for all voice products at Cisco. Previously, he was the Chief Architect for Cisco's messaging products, including the Unity unified messaging system. Before joining Cisco, Joe was the Chief Architect for Active Voice Corporation, a leading provider of voice messaging systems.
Everyone agrees that applications are the payoff for IP Telephony, UC and converged networks, but talk is cheap. In this session, you'll hear technologists who have implemented communications-enabled applications and are realizing business benefits from the effort. KEY QUESTIONS: * What types of applications can yield significant business benefits when integrated with communications capabilities? * What are the technical challenges involved in implementing and running these communications-enabled business applications. * How does an enterprise IT organization support communications-enabled business applications most effectively? * What are the different issues involved in implementing communications-enabled business applications via internal development teams, versus working with ISVs and other outside providers?
Panelist - Devante Vargas, IT Manager, Kuepers
Panelist - Karen Dean, Director Global Voice Communications, Black & Decker
Panelist - Michael Fuqua, SVP Global Information Systems , Global Crossing
Michael Fuqua is Senior Vice President of Global Information Systems for Global Crossing and is responsible for Global IT systems development, architecture, and operations. Mr. Fuqua oversees the definition, creation, implementation and operations of all Global Crossing?s IT core systems including service delivery, customer management, service management, network management, partner management, cost of access, and general corporate management platforms.
Panelist - Rif Kiamil, IT Manager, JJ Food Service
Marty Parker provides Unified Communications consulting support to both private and public sector enterprises. As a Principal of UniComm Consulting (mparker@UniCommConsulting.com) and as co-founder of UCStrategies.com, Marty is part of a network of talent and ideas to assure clients of the best and latest information about Unified Communications (UC). Marty's focus is on the applications for UC and how those applications optimize business processes to deliver hard-dollar ROI. This focus is the basis for his BCR Training course, "Planning and Implementing VoIP Unified Communications"; for his articles in BCR Magazine and on NoJitter.com (see ?Top UC Applications Now Apparent?, June 2007); and for his UC RFP Templates available at UCStrategies.com. Marty is a regular moderator and presenter at VoiceCon and in other UC industry venues. His applications and industry-oriented perspectives on UC are based on sales, marketing, product management and executive experience with IBM and ATT/Lucent/Avaya as well as with a major Telecom VAR and as founder and CEO of venture-funded startups in the early phases of the voice messaging industry.
The Service-Oriented Architecture (SOA) has emerged as key for integrating voice with business process applications. But what are the details of SOA, and what do you need to know about SOA in order to "open up" communications capabilities to your business applications? In this session, you'll get an introduction to the concepts behind SOA, the relevant standards, and you'll learn how to determine what your enterprise needs to do to use SOA concepts and standards. KEY QUESTIONS: * What are SOA's technical elements and how mature are the technology and standards? * How widely deployed is SOA today? How extensively is it being used in conjunction with voice systems? Where do voice network elements fit into a Service-Oriented Architecture? How do they interact with the network and with other applications within the SOA? * What are the challenges of actually implementing a Service-Oriented Architecture, especially as it relates to voice capabilities?
Panelist - Jack Jachner, VP Alliances, Alcatel-Lucent
Jack Jachner is with the CTO office of Alcatel-Lucent Enterprise Solutions Division, focusing on Strategic Alliance management. Jack was recently worked on business development in Unified Conferencing and Collaboration. Previously he was responsible for an Internal Venture developing an innovative Presence-based product to market, has led an innovation team on next-gen. communication applications. Jack has also served as CTO for North America for enterprise Communication Servers, and was responsible for the engineering teams supporting the OmniPCX enterprise IP telephony product in North America. Jack has a Doctor of Science in Digital Signal Processing and a Master of Science in Data Networking both from MIT, and a Bachelor of EE from McGill University. With over 25 years in Telecommunications R&D, he has implemented VoIP in Xylan data switches, implemented wireless basestations for Tellabs, signal identification and detection for DoD at AAEC, and researched vocoders for Bell Northern Research.
Panelist - Paul Liesenberg, Enterprise Architecture / Technology Manager, Cisco
Paul Liesenberg is an Enterprise Architecture and Technology Manager for Cisco. In this role, Paul is responsible for developing methodologies that optimally align next-generation infrastructures and overarching business processes. Prior to Cisco, Paul spent 5 years as VP of Strategic Marketing for ZettaCom and Bivio Networks, orchestrating product and partnership strategies. Previously, through the acquisition of StrataCom, Paul was with Cisco Systems for 8 years in product marketing, business development, and sales and technical marketing positions. Prior to Cisco and StrataCom, Paul worked in Nortel's Data Networks Division as manager for network consulting, and earlier worked for Siemens' Public Networks' R&D division. Paul is the holder of 2 patents in the area of VoIP, and a frequent speaker at industry events. Paul holds a M.Sc. from TUM (Technische Universitaet Muenchen).
Panelist - Todd Landry, SVP, NEC Sphere Communications
Todd Landry is a Senior Vice President with NEC Sphere Communications, leading new initiatives in software-based communications for all-IP communications solutions. Previously Landry was with CommWorks Corporation, a subsidiary of 3Com where he oversaw multiple business lines that included carrier softwswitch and media gateway products, mobile 3G data infrastructure products. He directed a team of Product Management, Marketing, Applications Engineering, Customer Proposals and Technical Publications organizations providing the delivery tools for product life cycle management, market delivery, sales and customer & industry interaction. Landry?s background in engineering, marketing, and business, combined with knowledge of software & system architectures and a strong customer emphasis create a unique foundation of knowledge. Landry has served on numerous industry standards bodies and was selected to serve on the board of directors for the Alliance for Telecommunications Industry Solutions, a leader for standards and operating procedures for the telecommunications industry. He?s earned numerous awards, including multiple new product achievement awards, product of the year awards, advertising achievement awards, and holds two patents in the area of communications and wireless systems. An accomplished speaker Landry can be seen in numerous forums, panels and keynotes that include topics such as market changes and impacts, business applications for technology, case studies, industry direction and others. He has joined many industry experts from top analysts, technology vendors and end users of existing and new technologies and has focused on the real value in leveraging technology for business applications.
Ken Rehor is an internationally recognized telecommunications consultant specializing in open standards-based systems. He has served in executive and R&D roles at various companies including AT&T, Lucent Technologies / Bell Labs, Nuance, and Vocalocity. He is co-founder, board member and past Chair of the VoiceXML Forum, Chair of the Conformance Committee, co-Chair of the Speaker Biometrics Committee, and co-editor of VoiceXML 1.0, 2.0, 2.1 and 3.0 and CCXML 1.0.
This session builds on the early intro session on SOA, and focuses on specific communications applications and capabilities that leverage SOA-enabled networks. You'll hear about how to choose and deploy these applications and capabilities, how they really work, and how to keep them working. KEY QUESTIONS: * What communications capabilities can you deploy by leveraging SOA that used to be part of a monolithic platform? How do you determine which capabilities should be deployed as part of an SOA? * What applications are currently available that rely on SOA? Who makes them? * What effect does SOA-based deployment have on quality of service? Does an SOA-based service have different latency or other performance characteristics when compared with a monolithic platform? * Who within the IT organization has accountability for a communications-enabled service based on SOA?
Ken Rehor is an internationally recognized telecommunications consultant specializing in open standards-based systems. He has served in executive and R&D roles at various companies including AT&T, Lucent Technologies / Bell Labs, Nuance, and Vocalocity. He is co-founder, board member and past Chair of the VoiceXML Forum, Chair of the Conformance Committee, co-Chair of the Speaker Biometrics Committee, and co-editor of VoiceXML 1.0, 2.0, 2.1 and 3.0 and CCXML 1.0.
Speaker - Bob Thompson, Senior Vice President, Direct Touch, Siemens
Bob Thompson is Senior Vice President with Siemens Enterprise Communications heading Global Account Operations. Under the auspices of the office of the CTO; Bob also heads the Innovation and Technology group in the US. His career with Siemens began in 1984 and advanced through a broad array of leadership roles including product development, sales management and executive general management, including US and extensive international delegations. A native of Glasgow, Scotland, he is based in Boca Raton, Florida. Bob is a frequent contributor to communication and technology publications and a regular participant in forums related to communications challenges and their solutions in the enterprise environment.
Fergal Glynn is BlueNote Networks' architect. He is responsible for the company's technical roadmap and the design and development of future products. Prior to BlueNote, Glynn was a network architect at Fidelity Investments. In this role, he was responsible for the creation of Fidelity's long-term technical vision and the development of innovative solutions for improving Fidelity's global network. While at Fidelity, Glynn worked on cutting edge VoIP technologies that became the origins of BlueNote Networks.
Lawrence Byrd is Director of Communications Enabled Business Processes and helps drive the definition and communication of Avaya?s intelligent communications strategy. Lawrence has over fifteen years of telephony, CRM and contact center experience and over twenty-five years of advanced software and Internet experience. Lawrence was co-founder of Quintus Corporation in 1984, a provider of multimedia contact center software, which was acquired by Avaya in 2001. Lawrence has a BA in Philosophy from Durham, England, was a research associate in the Department of Artificial Intelligence at the University of Edinburgh, Scotland, and now lives with his family in California.
The first stage of IT communications convergence has focused on getting "voice" and "data" people together, and now the focus is shifting to integrating network and telecom staff with the messaging and applications groups within IT. This won't be easy, but exciting progress already has been made. In this session, you'll hear from IT pros who are creating truly integrated organizations in which communications technologists collaborate with applications specialists to truly communications-enable the business processes? KEY QUESTIONS * With Microsoft OCS and Lotus Sametime morphing out of messaging and into UC, how have IT teams been restructured to incorporate communications, messaging and applications skill sets and expertise? * What are the strategies for building cohesive network/telecom and applications teams within IT? * How does the need for broader convergence within IT impact career paths and opportunities for advancement? * What internal processes within enterprise IT will need to change for broadly-based converged teams to become part of the permanent organizational landscape?
Moderator - Irwin Lazar, Principal Analyst & Program Director, Collaboration & Convergence, Nemertes Research
Irwin Lazar is the principal analyst and program director for convergence and collaboration at Nemertes Research, where he develops and manages research projects, develops cost models, conducts strategic seminars and advises clients. His background is in network operations, network engineering, voice-data convergence, and IP telephony. Mr. Lazar is responsible for benchmarking the adoption and use of emerging technologies in the enterprise in areas including VOIP, unified communications, Web 2.0 initiatives, social networking, and collaboration. A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Mr. Lazar is a columnist for Business Communications Review magazine and Collaboration Loop. He is a frequent resource for the business and trade press. He is regular speaker at events such as Interop, VoiceCon, and Enterprise 2.0. Mr. Lazar serves as the conference director for FutureNet (formerly MPLScon), the chair for Network World IT Roadmap Web 2.0 track, and is on the advisory board for the Enterprise 2.0 conference.
Panelist - Paul Nichols, Business Development Manager, Dimension Data
Open source PBXs are gaining a higher profile: Asterisk and other open-source PBX software packages continue to gain acceptance, and some traditional PBX vendors have implemented open source code for their products. But these efforts still aim mainly at smaller implementations. In this session, you'll learn why open source PBX software has growing appeal, and whether it will appeal to larger customers as the market progresses. KEY QUESTIONS: * What level of market share and acceptance has open source PBX software attained? What is expected? * Which products use open source PBX software? * What are the most compelling reasons for choosing open source PBX software? What are the greatest areas of concern in making this choice? * What are the technical challenges of an open-source PBX deployment, and how are these overcome? * What are some real-world customer experiences with open source PBX software?
Moderator - Dan York, Dir of Emerging Comm Tech, Voxeo
Dan York, CISSP, is Director of Emerging Communication Technology reporting to the CTO of Voxeo Corporation focused on analyzing/evaluating emerging technology, participating in industry standards bodies and addressing VoIP security issues. He is also leading Voxeo's move into "social media" with the deployment of blogs and podcasts. Dan also serves as Best Practices Chair for the VoIP Security Alliance (VOIPSA) where he will be leading the project to develop and document a concise set of industry-wide best practices for security VoIP systems. Additionally, Dan writes for VOIPSA's group weblog is the producer of "Blue Box: The VoIP Security Podcast" where since October 2005 each week he and co-host Jonathan Zar discuss VOIP security news and interview people involved in the field. Prior to joining Voxeo, Dan was Director of IP Technology in Mitel's Office of the CTO focused on emerging technology and VoIP security. As chair of Mitel's Product Security Team, he coordinated the efforts of a cross-functional group to communicate both externally and internally on VoIP security issues, respond to customer inquiries related to security, investigate security vulnerability reports and monitor security standards and trends. Previously, Dan served in Mitel Product Management bringing multiple products to market including Mitel's secure VoIP Teleworker Solution in 2003. A dynamic speaker with over 20 years in information technology, Dan routinely presents at conferences, has authored multiple books and has written numerous articles in print and online. His writing can be found online both at the "Voice of VOIPSA" weblog and also his own weblog, "Disruptive Telephony." http://www.disruptivetelephony.com/
Speaker - Bill Miller, VP, Prod Mgt & Mktg, Digium
ill Miller, Vice President, Product Management and Marketing Bill Miller brings over 20 years of telecommunication experience to his role as Vice President, Product Management and Marketing. Prior to joining Digium, Miller led 3Com's voice product management team where he led voice product line revenue growth while re-positioning the enterprise voice products and driving new strategies for the future. Miller also held senior positions in Product Management, Marketing, Strategic Alliances and Business Development for Andes Networks, Fujitsu Business Communications Systems, General DataComm, Rockwell International and Prime Computer. Miller holds a BS in Computer Engineering Technology from Northeastern University.
M. Raza, Senior Director Product Management for 3Com Corporation manages all IP Telephony platforms and applications for the company. His team defines and leads the effort for unified communications, application strategy and IP Telephony roadmap for 3Com. He has spent almost 20 years in the telecommunications industry working with data and voice networks and has been instrumental in leading teams for technology innovation, and business growth. Recently 3Com became the first major IP Telephony vendor to embrace open source telephony and Raza led the product management effort for the integration of the Asterisk software with 3Com?s data and telephony products. Raza also had a key role in defining the strategy and product integration plans for 3Com VCX IP Telephony System into the IBM System i environment and customer base. Prior to joining 3Com, Raza was the Vice President of Product Management & Marketing for Fujitsu BCS, where he was responsible for the F9600 line of products. At Fujitsu he also managed Data, ATM and SONET products for the enterprise and emerging service provider market in North America. Raza has a BS in Electrical Engineering from the University of Oklahoma.
Speaker - Tony Pereira, Business Leader Business Communications, Nortel
Tony Pereira's 20 year career with Nortel spans Service Provider Networks, Enterprise and SMB business units in Europe, Asia and North America. His broad industry and market experience in technology, marketing, sales, business development and product management gives him a great insight and capability to define and drive market needs for the next generation of business communication solutions that customers are seeking. His current role in Nortel is to leverage the Open Source environment to build Nortel's new SIP based Communication Server to address the SMB/E markets. He is also responsible for managing the Multi Services Gateways and Fixed Mobile Convergence portfolios. He is currently located in Richardson, Texas and holds a BSc degree in Electrical and Electronic Engineering and a MPhil in Communications Networks, both of which were obtained from universities in the UK.
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