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IP Telephony System RFP: Who Delivers the Goods? Download all the presentations for this session in a single zipped archive
Instructor - Allan Sulkin [ Presentation], President, TEQConsult Group
Allan Sulkin, founder and president of TEQConsult Group (www.teqconsult.com), is a universally recognized enterprise communications market analyst and consultant. He has thirty years telecommunications industry experience; was contributing editor to Business Communications Review for twenty years; designed and presented BCR's PBX Systems training class; has been a featured speaker at VoiceCon sinces its inception in 1991; and authored PBX Systems for IP Telephony (McGraw-Hill). He can be reached at amsulkin@aol.com.
Conrad has over 20 years of data and voice solutions experience from roles in product development, sales & customer support, and now with product line management. Always concerned with the customer experience, he has been there with them as Ethernet switching achieved line rate, as OSPF converged AS to AS, as pre-paid cellular billing went mainstream, and as Enterprises started using the Internet as a toll bypass. His current role, as a manager for Enterprise Communication Servers product development, enables Nortel to address customer solutions for Unified Communications.
Ralph Riley is a Marketing Director for Siemens Communications in Headquarters Marketing and is presently responsible for value creation efforts and global sales enablement projects. Immediately prior to his present position Ralph was responsible for US Product Marketing, where he primarily focused on the development of all US product marketing content for the Siemens Communications, Inc. portfolio. Beginning his career in software solution sales, Ralph has held various sales and sales management positions at Siemens, consistently attaining top level sales performance before becoming the US regional manager responsible for sales and the pre-sales technical consulting teams for Siemens Advanced Customer Solutions group, focusing on solution integration services. Ralph Riley holds a BA in economics and MBA from the University of Michigan.
Alexander Lopez holds the position of Senior Executive Briefer for Avaya Inc. With over seven years of experience at Avaya, Alex has held positions in Avaya Labs as a Research and Development Engineer and positions as a Leader within the Sales and Marketing communities. As a member of the Leadership Team in the Executive Briefing Program, Alex currently leads the North American East Coast and Worldwide Centers in the Caribbean and Latin American for Avaya. Alex holds an MBA and MS from the University of Miami, and is married with two Children.
Bill King is a Senior Technical Marketing Manager in the Voice Technology Group (VTG) Unified Communications Systems Team. After 15 years with ROLM, IBM and Siemens, Bill joined Cisco in 1999 and is responsible for managing the worldwide VTG Alpha and Early Field Trial programs to support the rollout of new products. He also works closely with industry consultants and analysts, and provides strategic account support for Cisco Unified Communications solutions.
Jeff Ridley, ShoreTel's director of product management for application products, leads the company's Unified Communications and Contact Center product and market strategies. Jeff has more than 15 years of experience in the communications and mobile computing marketplaces and has been with Shoretel for 8 years. Prior to joining ShoreTel, Jeff was an associate with ViaSphere Ventures where he helped identify new technologies and worked with early-stage hand-held computing companies on defining and developing their products and services. Before that, Jeff spent 10 years providing strategic and technical leadership for enterprise and wireless communications initiatives at NorTel Networks and Intel. Jeff attended Vanderbilt University where he graduated with a bachelor's degree in electrical engineering. Recent Speaking Engagements: - VoiceCon Tour 2007 - ITExpo West 2007
Asif Rehman brings over 20 years of experience in the telecommunications industry in positions ranging from R&D to product management to marketing to his role as Senior Manager, Portfolio Marketing, Asif is responsible for developing and communicating Mitel's Unified Communications vision and solutions to partners, customers, and the industry at large. A dynamic speaker with in-depth industry knowledge, he has positioned Mitel as a thought leader in the industry. Prior to Mitel, Asif held positions in the enterprise voice, carrier wireless, and hosted ASP markets
Panelist - Randy Gwinnett [ RFP Response - NEC], Manager, Product Management Division, NEC
Randy Gwinnett is Manager of Product Management for NEC Unified Solutions, Inc. Randy's group is responsible for the Enterprise Communications Platforms consisting of the UNIVERGE NEAX 2400 and the UNIVERGE SV7000 product families. Responsibilities include product development, sales support, configuration engineering and applications reviews for SV7000 and NEAX 2400 systems. Randy's group also assists with complex CCIS, FCCS and IP network design and configurations as well as system upgrades and migration. He has been with NEC over 16 years and worked in the telecommunications industry for over 35 years. Prior to NEC, Randy was with several national telecommunications companies in serving in various management capacities including Operations, Sales and General Manager positions.
As VP of Global Solutions Architecture, Papir oversees a global team of pre-sales technical specialists that design secure, converged networks comprised of 3Com solutions for enterprise customers. Since joining 3Com in 1999, Papir has held various technical management positions of increasing responsibility including serving as the lead technical consultant for some of 3Com's largest global accounts. Papir has more than 15 years of experience in the networking and telecommunications industries and extensive experience in designing and installing solutions for Fortune 500 companies. Prior to joining 3Com in 1999, Papir served in pre-sales and post-sales engineering management positions for General Electric (GE) Corporation. Papir is a regular speaker at many global VoIP industry events including: Supercomm, VON, Network World/Linux World, Asterisk World & the Pulver Executive Summit. Papir earned a bachelor's degree in business administration from Washington University in St. Louis, MO. He is a member of Florida International University's MS-MIS Advisory Board.
Choices in Unified Communications Solutions: Comparing Microsoft Office Communications Server 2007 to IBM Lotus Sametime 8.0 Download all the presentations for this session in a single zipped archive
Instructor - Brent Kelly [ Presentation], Partner, Wainhouse Research
E. Brent Kelly, Senior Analyst and Partner Brent specializes in IP communications infrastructure, unified communications, and strategic consulting. He has over 18 years experience in developing and marketing highly technical products. Brent has authored reports and articles on migrating to IP communications, unified communications environments, IP video network providers, IBM, Microsoft, Cisco, and telephony-based unified communications providers. He has developed a highly successful seminar on implementing IP-based Rich Media Communications. Brent holds a Ph.D. in engineering from Texas A&M and a B.S. in engineering from Brigham Young University. He leads the Unified Communications Practice for Wainhouse Research.
Practical VOIP; Your First Course Download all the presentations for this session in a single zipped archive
Instructor - Gary Audin [ Presentation], President, Delphi, Inc.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. For 30+ years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy's future for IP transmission via satellite and prepared a VoIP feasibility for a major multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. He has been Keynote speaker at many user conferences and delivered many webcasts on VoIP and IP communications technologies in 2004 through 2007. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com, www.bcr.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.voiploop.com and www.nojitter.com and publishes technical tips at www.Searchvoip.com.
SIP Fundamentals and Prospects Download all the presentations for this session in a single zipped archive
Instructor - David Bryan [ Presentation], CEO, SIPeerior Technologies
David is the CEO and founder of SIPeerior Technologies, Inc. David is a recognized thought leader in P2P and VoIP, authored the first documents on P2PSIP, and is co-chair of the IETF P2PSIP Working Group. He has published numerous IETF drafts, industry trade articles, and academic papers and is active in the SIP community. Prior to founding SIPeerior, David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market, which was sold to Ditech Communications in 2005. David previously worked for Cisco Systems via its acquisition of Vovida Networks, where he led a team of developers creating the first open-source softswitch. David holds bachelor's degrees in Computer Science and Physics from The Richard Stockton College of NJ, as well as a master's degree in Computer Science from The College of William and Mary.
IP Telephony Security Threats and Countermeasures Download all the presentations for this session in a single zipped archive
Instructor - Mark Collier [ Presentation], CTO, SecureLogix
Mark Collier is CTO of SecureLogix Corporation, an enterprise telephony management and security company. Mr. Collier is responsible for technology research, development, and related intellectual property, including a special focus on VoIP security solutions. In addition to his corporate R&D work, he has completed publicly-funded research into current and future threats to VoIP systems, protocols, and application services. Mr. Collier is a frequently-quoted author and presenter on the topic of voice and VoIP security, and has co-authored a book on VoIP security for McGraw-Hill's popular "Hacking Exposed" IT security series. Mr. Collier is a founding member of the VoIP Security Alliance (www.voipsa.com), an industry group focused on VoIP security education.
1:30 pm–4:30 pm
Tutorials
Preparing an RFI/RFP for Unified Communications Download all the presentations for this session in a single zipped archive
Marty Parker provides Unified Communications consulting support to both private and public sector enterprises. As a Principal of UniComm Consulting (mparker@UniCommConsulting.com) and as co-founder of UCStrategies.com, Marty is part of a network of talent and ideas to assure clients of the best and latest information about Unified Communications (UC). Marty's focus is on the applications for UC and how those applications optimize business processes to deliver hard-dollar ROI. This focus is the basis for his BCR Training course, "Planning and Implementing VoIP Unified Communications"; for his articles in BCR Magazine and on NoJitter.com (see "Top UC Applications Now Apparent", June 2007); and for his UC RFP Templates available at UCStrategies.com. Marty is a regular moderator and presenter at VoiceCon and in other UC industry venues. His applications and industry-oriented perspectives on UC are based on sales, marketing, product management and executive experience with IBM and ATT/Lucent/Avaya as well as with a major Telecom VAR and as founder and CEO of venture-funded startups in the early phases of the voice messaging industry.
Best Practices in Deploying VoIP Download all the presentations for this session in a single zipped archive
Instructor - Gary Audin [ Presentation], President, Delphi, Inc.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. For 30+ years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy's future for IP transmission via satellite and prepared a VoIP feasibility for a major multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. He has been Keynote speaker at many user conferences and delivered many webcasts on VoIP and IP communications technologies in 2004 through 2007. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com, www.bcr.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.voiploop.com and www.nojitter.com and publishes technical tips at www.Searchvoip.com.
SIP Security Download all the presentations for this session in a single zipped archive
Dr. Cullen Jennings currently serves as IETF Real Time Applications Area Director. In that capacity, he has responsibility for the IETF's activities in voice, video, and instant messaging. Cullen is a Distinguished Engineer in the Voice Technology Group at Cisco Systems, Inc., where he focuses on conferencing, security, and firewall and NAT traversal. He is responsible for helping set the direction for the technology that will make up the next generation of Cisco's voice products, especially in conferencing, presence and rich media systems. In addition to serving as Area Director, Cullen is a key contributor to all the SIP security work at IETF. He was the original designer SIP's certificate management system and most recently was responsible for the SIP Identity RFC. In addition to his work on security, Cullen has served as a chair and core member of the IETF IP Telephony (IPTEL), NAT Traversal (BEHAVE), and Web Distributed Authoring and Versioning (WEBDAV) working groups. Cullen came to Cisco from Vovida Networks, which developed an open source toolkit for Voice-over-IP. Cullen has remained involved in the open source community and was one of the founders of the reSIProcate project, which developed and maintains the leading open source SIP stack, to which he contributed the security implementation. He is a regular participant of at the SIPit interoperability event and has tested the SIP security systems of all the major vendors. Cullen is an author of Practical VoIP, published by O'Reilly and is a frequent speaker at major Voice and Security Conferences.
3:15 pm–4:30 pm
Next-Gen Contact Center session
The Company as Contact Center Download all the presentations for this session in a single zipped archive
Speaker - Paul Lutz [ Presentation], Product Marketing Prime, Nortel
Paul Lutz, Director of Global Contact Center Marketing at Nortel, is a 20 year veteran of the communications and contact center industries. While at Nortel he has held various positions including Market Development, Distribution Development, Systems Analyst and various marketing positions. He is currently responsible for market assessment and product market strategy while defining customer needs and delivering solutions that exceed customer expectations. Paul has been a leader in the organization, developing the Customer Experience 2.0 strategy and solution development direction. Prior to Nortel, Paul's vast experience included GTE, Rockwell, and Stratus Technologies. A popular speaker at training seminars and industry events, Paul is an evangelist for Nortel Multimedia Applications and the advantages of integrated applications to create competitive differentiation.
As director of Solutions Marketing, Tim's responsibilities include creating the positioning and messaging for all products in the Interactive Intelligence portfolio. Solutions Marketing is also the outward facing delivery team for webinar, seminar, analyst and media presentations as well as prospect and end customer demonstrations. Tim has been with Interactive Intelligence since 1998, and has more than 17 years experience overall in the contact center and business communications industry. Prior to joining Interactive Intelligence, Tim spent 7 years working in the contact center as an agent, supervisor and manager.
With more than two decades of marketing and strategic experience in technology, Simon Gwatkin is responsible for communicating and evolving Mitel's corporate positioning and brand equity in the global marketplace. Appointed Vice-President of Strategic Marketing in 2003, Simon has raised Mitel's international presence with key stakeholders and publics through dedicated and ambitious initiatives in marketing and media, analyst, and investor relations. Prior to 2003, Simon held a variety of executive roles in Mitel, including Vice President of IP Platforms. He was instrumental in the development and marketing of the company's flagship IP-PBX platform during this time. Additionally, Simon brings a seasoned history of international business experience, ensuring continuity and an end-user focus in Mitel's global marketing initiatives across Europe, the Middle East and Africa. Simon is a well-regarded authoritative speaker. His extensive speaking schedule and insight into market dynamics and unfolding trends in user adoption have contributed to the emerging shift towards the mass adoption of IP communications. Simon is a board member of the Ottawa Center for Research and Innovation, as well as an active member with a wide variety of trade and industry associations.
QOS and QOE Download all the presentations for this session in a single zipped archive
Speaker - John Bartlett [ Presentation], Vice President, NetForecast
John Bartlett John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has engaged with over 50 enterprises and over 20 network vendors to analyze network performance problems, design network solutions, and support network solutions. John has 29 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired. Mr. Bartlett also served on the IEEE 802.1 committee during this period, and contributed to the development of the IEEE 802.1P and IEEE 802.1Q standards (priority and VLANs.) He previously worked for 9 years at Encore Computer, Corp. in engineering and engineering management positions designing networking equipment and large scale multiprocessor systems. At the end of this time Mr. Bartlett was managing 70 engineers across 2 geographic sites. John also spent six years with Intel Corporation during the early years of microprocessor design and acceptance into the market. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering, where he received the Dartmouth Society of Engineers Annual Prize for the quality of his thesis presentation. John is co-owner of a patent in shared memory multiprocessor design.
The New Vendor EcoSystem for ISVs & App Developers Download all the presentations for this session in a single zipped archive
Speaker - Albert Kooiman [ Presentation], Director, Unified Communications, Microsoft Corporation
Albert Kooiman is a Director in the Microsoft Unified Communications team. He is responsible for the extensibility and APIs of Microsoft's real-time communications products like Microsoft Office Communications Server and Microsoft Office Communicator. With twelve years of experience in the telephony and speech technology industry, he has been involved in projects encompassing the wide spectrum of speech driven telephony solutions currently in the market: from information systems to personal call assistants, from customer care solutions to value added services voice portals, based on pure telephony as well as multimodal systems, serving customers all over the world. Albert holds a Masters Degree of the Medical Faculty of the University of Amsterdam. After his graduation, where he specialized in Medical Informatics databases, he worked in the field of Hospital Information Systems and Medical Statistics for several years.
Joe Burton is Senior Director of Engineering and CTO of Cisco's Voice Technology Group. His team is responsible for Cisco's Unified Communications solutions including MeetingPlace voice, video, and data conferencing products, IPVC video conferencing, IP Communicator, Unified Advantage, Cisco Unified Personal Communicator, productivity application integrations, and Cisco Unity Connection integrated voice messaging products. During his career at Cisco, Joe has led the development of media-based applications for Cisco's CallManager team and the Cisco-wide Voice Systems Architecture group that coordinates standards development and architecture for all voice products at Cisco. Previously, he was the Chief Architect for Cisco's messaging products, including the Unity unified messaging system. Before joining Cisco, Joe was the Chief Architect for Active Voice Corporation, a leading provider of voice messaging systems.
Speaker - David Millen [ Presentation], Director Lotus Sametime Development, IBM
As Director of Sametime Worldwide Development in IBM Software Group, David Millen mobilizes a large development team to advance IBM's Unified Communication Strategy. The team is responsible for all aspects engineering, design, and delivery of the Sametime product portfolio. In today's connected world, Unified Communications is at the forefront of business differentiation within organizations of many sizes, across many industries, globally. David has 20+ years of building enterprise class software. He began his IBM career in the mid-1980's, focusing on infrastructure enablement in what was then Lotus Development Corporation. Over the years, he has held a variety of engineering and management positions across IBM. Along with being a Development Manager on 1-2-3, the iconic spreadsheet of the 1980's, he has also held technical leadership roles on Notes/Domino, IBM Workplace, and now as an executive on working on Sametime. David received his B.S. in Electrical Engineering from the University of Massachusetts.
Speaker - Eric Rossman [ Presentation], VP DevConnect, Avaya
Eric Rossman is the vice president of Developer Relations and Technical Alliances at Avaya. He has responsibility for the Avaya DevConnect Program which provides a single, worldwide, integrated partnering framework for third-party relationships. Through this program, ISVs, IHVs, corporate developers, system integrators and service providers can develop, quality test and promote their solutions and services that interoperate with Avaya's standards based products and solutions in a multi vendor network environment. Avaya currently has more than 8,000 companies registered in the DevConnect program. In addition, Mr. Rossman is responsible for bringing to market Avaya's alliances and partnerships with industry leading service providers, systems integrators and technology providers. Prior to joining Avaya, Mr. Rossman had held various sales, marketing and information technology management positions at Eastman Kodak, Lucent Technologies, and in the public sector. Eric is a graduate of the University of Pennsylvania's Penn Engineering and Wharton School with a Master's Degree in Technology Management.
Wireless Technology Update Download all the presentations for this session in a single zipped archive
Speaker - Michael Finneran [ Presentation], President, dBrn Associates, Inc.
MICHAEL F. FINNERAN, President of dBrn Associates, Inc. is a consultant and industry analyst with over 30-years experience in the specification, design, and installation of communication networks. His specialty is wireless networking and he has held management positions in Sales, Marketing, Product Planning, and Systems Engineering with ITT WorldCom, AT&T Long Lines, and MDS Systems. As an independent consultant, Mr. Finneran has provided assistance to a number of major firms including: IBM, AT&T, Prudential Insurance, McGraw-Hill, and Merrill Lynch. He has appeared on the National Public Radio's "All Things Considered", and been quoted in Business Week and The Wall Street Journal. Mr. Finneran has published over 200 articles and columns for such industry publications as Business Communications Review, Computerworld, The Ticker, and The ACUTA Journal. His column titled Networking Intelligence ran for almost 25-years in Business Communications Review. He recently published his first book titled Voice over WLANs- The Complete Guide for Elsevier. In the training area, Mr. Finneran has conducted over 2000 seminars for vendors and users in the U.S., Europe, Latin America, Africa, and Asia. He served as an Adjunct Faculty member in the Graduate School of Computer Science at Pace University, and taught at the Center for the Study of Data Processing at Washington University in St. Louis. He is a frequent speaker at industry trade shows including InterOp, VoiceCon, Mobile Business Expo, IPComm, and ComNet. Mr. Finneran has a Bachelor of Arts degree from Manhattan College, a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University, and is a long-standing member of the IEEE.
Unified Communications Market Overview and Forecast Download all the presentations for this session in a single zipped archive
Speaker - Blair Pleasant [ Presentation], Principal Analyst, COMMfusion
Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting. With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. Ms. Pleasant received a BA degree in Communications from Albany State University, and an MBA in marketing and an MS in Broadcast Administration from Boston University.
Next-Gen Contact Center session
Contact Center Market Update Download all the presentations for this session in a single zipped archive
Speaker - Sheila McGee-Smith [ Presentation], President & Principal Analyst, McGee-Smith Analytics
Sheila McGee-Smith, the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and unified communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Ms. McGee-Smith works on a daily basis with both solution providers and enterprises. Her insight helps them develop strategies to meet the escalating demands of today's consumer and business customers. Ms. McGee-Smith has spent over twenty years in the telecommunications industry, including 12 years with analyst firm The PELORUS Group. Prior to her career as an industry analyst, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. Ms. McGee-Smith was awarded a bachelor's degree from Barnard College, Columbia University, majoring in psychology and an MBA with majors in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University. Sheila is a regular blogger on CMP's information portal No Jitter at www.nojitter.com.
2:30 pm–3:45 pm
Breakout session
Building the New the IT Organization I: Taking on Converged Nets Download all the presentations for this session in a single zipped archive
Speaker - Dave Wilcox [ Presentation], President, GSX Corporation
David E. Wilcox- Dave Wilcox is the President and CEO of Global Skills X-change . Mr. Wilcox was the former Executive Deputy Director of the NSSB in Washington, DC. In this role he was responsible for developing strategies for infusing industry skills standards and certifications in the Workforce Development and Educational systems of the United States. Experienced in management skills and business leadership development, Mr. Wilcox holds a Master of Science degree in Counseling and Human Resources and a Master of Science in Electrical Engineering and is a registered Professional Engineer. GSX has conducted skills/knowledge research to support the development of career professionals across the Information Communications Sector since 2001. This research is providing guidance to enterprises that are restructuring operational responsibilities, professionals that are preparing for a changed organizational environment, and training providers that are preparing relevant courseware. Prior to his role with GSX, he provided quality leadership and strategic management services for major corporations, the Department of Defense, and many public agencies. He serves on numerous national task forces, Boards, and committees and has been recognized in many publications including "Who's Who in America".
Speaker - Marvin Simpson, Manager, Network Support, Southern Company
I am currently Manager, Data Network Support Southern Company Services. Previous management assignments at Southern Company include, Manager, Shared Services and Manager, Network Operations Center I have work experience in Computer System Support and I have worked with a Telco. I have been with Southern Company 24 years I have done previous presentations on Converged Networks and Disaster Recovery at VON, Voice Con and The Siemens User Group. BS in Electrical Engineering Technology JD and Licensed Attorney in Alabama
Market Review: Taking IP Telephony to the Next Level Download all the presentations for this session in a single zipped archive
Speaker - Allan Sulkin [ Presentation], President, TEQConsult Group
Allan Sulkin, founder and president of TEQConsult Group (www.teqconsult.com), is a universally recognized enterprise communications market analyst and consultant. He has thirty years telecommunications industry experience; was contributing editor to Business Communications Review for twenty years; designed and presented BCR's PBX Systems training class; has been a featured speaker at VoiceCon sinces its inception in 1991; and authored PBX Systems for IP Telephony (McGraw-Hill). He can be reached at amsulkin@aol.com.
Communications-Enabled Apps Download all the presentations for this session in a single zipped archive
Marty Parker provides Unified Communications consulting support to both private and public sector enterprises. As a Principal of UniComm Consulting (mparker@UniCommConsulting.com) and as co-founder of UCStrategies.com, Marty is part of a network of talent and ideas to assure clients of the best and latest information about Unified Communications (UC). Marty's focus is on the applications for UC and how those applications optimize business processes to deliver hard-dollar ROI. This focus is the basis for his BCR Training course, "Planning and Implementing VoIP Unified Communications"; for his articles in BCR Magazine and on NoJitter.com (see "Top UC Applications Now Apparent", June 2007); and for his UC RFP Templates available at UCStrategies.com. Marty is a regular moderator and presenter at VoiceCon and in other UC industry venues. His applications and industry-oriented perspectives on UC are based on sales, marketing, product management and executive experience with IBM and ATT/Lucent/Avaya as well as with a major Telecom VAR and as founder and CEO of venture-funded startups in the early phases of the voice messaging industry.
Fixed/Mobile Convergence: What's Real for the Enterprise? Download all the presentations for this session in a single zipped archive
Speaker - Michael Finneran [ Presentation], President, dBrn Associates, Inc.
MICHAEL F. FINNERAN, President of dBrn Associates, Inc. is a consultant and industry analyst with over 30-years experience in the specification, design, and installation of communication networks. His specialty is wireless networking and he has held management positions in Sales, Marketing, Product Planning, and Systems Engineering with ITT WorldCom, AT&T Long Lines, and MDS Systems. As an independent consultant, Mr. Finneran has provided assistance to a number of major firms including: IBM, AT&T, Prudential Insurance, McGraw-Hill, and Merrill Lynch. He has appeared on the National Public Radio's "All Things Considered", and been quoted in Business Week and The Wall Street Journal. Mr. Finneran has published over 200 articles and columns for such industry publications as Business Communications Review, Computerworld, The Ticker, and The ACUTA Journal. His column titled Networking Intelligence ran for almost 25-years in Business Communications Review. He recently published his first book titled Voice over WLANs- The Complete Guide for Elsevier. In the training area, Mr. Finneran has conducted over 2000 seminars for vendors and users in the U.S., Europe, Latin America, Africa, and Asia. He served as an Adjunct Faculty member in the Graduate School of Computer Science at Pace University, and taught at the Center for the Study of Data Processing at Washington University in St. Louis. He is a frequent speaker at industry trade shows including InterOp, VoiceCon, Mobile Business Expo, IPComm, and ComNet. Mr. Finneran has a Bachelor of Arts degree from Manhattan College, a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University, and is a long-standing member of the IEEE.
Next-Gen Contact Center session
Integration Challenges I: CTI, CRM and Customer Intelligence Systems Download all the presentations for this session in a single zipped archive
Speaker - Alex Massie [ Presentation], Vice President of Business Solutions, Clickfox
As Vice President of Business Solutions, Alex Massie manages the delivery of business analytics and training services for ClickFox. He ensures ClickFox products deliver value and are successfully adopted by customers during and after implementation, and has successfully deployed solutions across all major industry verticals in a variety of interactive channels / systems. He is a frequent speaker at various CRM conferences throughout the United States, and is also a published author on the topic of customer experience and behavior in single and multi / cross-channel environments. Prior to joining ClickFox, Massie was an associate at Booz Allen Hamilton performing Management Consulting focused in Strategy and Business Process Redesign with emphasis on Customer Relationship Management. He began his career honorably serving in the US Navy as a Reactor Operator and Scuba Diver aboard Fast Attack submarines. He earned his Masters Degree in Business Administration from the Terry College of Business at the University of Georgia, and his Bachelor of Science degree from Thomas Edison State College.
Speaker - Ike Mitchell [ Presentation], Principal, Computer Sciences Corporation
Mr. Mitchell is a Principal Consultant at Computer Sciences Corporation (CSC) and a Contact Center specialist with in-depth knowledge of process re-engineering, customer service and technology. He has focused on both the technical and human side of contact center management. His experience includes assessing and avoiding business risks, planning technology assets, and managing large projects. Mr. Mitchell has extensive industry experience and has provided consulting services in over 100 contact centers covering multiple applications, sizes, technolgies and industries.
Speaker - Rick Baggenstoss [ Presentation], Southeast Regional Director , Merced Systems
4:00 pm–5:00 pm
Breakout session
Vertical Market Focus: Higher Education Download all the presentations for this session in a single zipped archive
Speaker - Andrew McAusland [ Presentation], Associate Vice-President, Instructional and Information Technology Services, Concordia University
As a specialist in information technology, Andrew McAusland (Concordia alumnae) has been instrumental in introducing and developing key technologies at the university level and beyond. With over 20 years experience in the field, McAusland is able to present a wealth of techniques and strategies for implementing cutting-edge technology in the workplace. His work specifically relates to enterprise resource planning (ERP) installations, security, information gathering and commercial transactions. McAusland, who was named 2003 IT Executive of the Year by Computing Canada, is also an international consultant in web development, focusing on web security issues and the development of systems architecture. He also heads a multimedia facility responsible for the production of live web-casting and web-dedicated video for advertising and instructional purposes. As President and CEO of eConcordia, a private company mandated by the university that offers credit courses on the web, McAusland has made learning digitally a reality for thousands of students.
Speaker - John Turner [ Presentation], Dir. Networks & Systems, Brandeis University
John Turner is the Director of Networks and Systems at Brandeis University in Waltham MA. John was the principal VoIP investigator of their telephone upgrade project in 2002 and continues to be a champion of the converged network at Brandeis. He has also brought many other technologies to the Brandeis campus such as IPTV and IP video on demand as well as blanketing the campus in wireless coverage in 2005.
Vertical Market Focus: Finance Download all the presentations for this session in a single zipped archive
Jody earned her Bachelor of Science Degree in Communication from Florida State University. She has more than fifteen years of experience in the field of operations, marketing, human resources and public relations. Jody has worked in the credit union movement for fourteen years, working at two Florida credit unions. She is currently the Chief Operations Officer and Vice President of Operations at Insight Financial Credit Union where she is responsible for the overall operation of branches, sales and service, training and facilities management. Insight Financial Credit Union has 11 branches and serves 55,000 members with $440 million in assets. Jody is active in the Central Florida Chapter of the Florida Credit Union League and is a member of the Credit Union Political Action Committee, and she is a frequent lobbyist. She is a member of the CUNA Marketing Council and a member of the Credit Union Executive Society (CUES). She has also received her designation as a Certified Marketing Executive from CUES. In 2007 Jody was named one of the Top 100 Executives by CUES. In addition, she has been fortunate to serve on numerous civic and community boards as well as being appointed to serve in county and state volunteer positions. Jody and her husband Trevor have been married 18 years and have one daughter, Bryn. They reside in Oviedo, FL.
Speaker - Ray Carsey [ Presentation], Vice President of Technology, Mountain America CU
15 Years experience in the banking/credit union industry Keynote Speaker - CIPTUG National Conference 2006 Security Speaker - Defense Credit Union Council National Conference 2005 Telecommunications / Video Speaker - Bankers BAI National Conference and Expo 2007 Call Center Speaker - Cisco National Sales Conference 2005 Security / CITRIX Speaker - Northwest Symitar User Group Meetings Quoted in various Credit Union and Information Technology articles: ? Credit Union Journal ? Credit Union Business ? Credit Union Magazine ? CUES Magazine ? Credit Union Times ? Credit Union Innovation ? Cisco Packet Magazine
Vertical Market Focus: Government Download all the presentations for this session in a single zipped archive
Speaker - Craig Bowser [ Presentation], IA Manager, CASE LLC
My name is Craig Bowser, I've been working in networking for 14 years, the last seven doing Information Assurance. I spent ten years in the US Air Force and the last job I had was Chief of Network Security for two world-wide networks, one classified and one unclassified. After I got out, I worked for several contracting companies doing network security engineering and certification and accreditation. So I've had extensive experience securing networks and devices per DoD requirements and doing DoD C&A under both DITSCAP and DIACAP. At my last job, I spent about two years working IA on a DoD pilot of a VoIP solution where we evaluated several vendor solutions. My current job as IA Manager includes ensuring their VoIP system operates securely and remains in compliance with DoD, Army and DISA regulations and maintains its accredited status.
Speaker - Garrett Myers [ Presentation], Sr. Consultant, Gateway Group
Garrett Myers is the managing director of the Gateway Group which he founded in 1990. The Gateway Group guides companies and organizations through the selection and strategic application of major software systems for distance learning, customer relationship management, on-line marketing and telecommunications. Garrett started his career as an Electrical Engineer in Boston and then co-founded and founded two high-tech companies in the Boston Area. Prior to founding the Gateway Group, Garrett was VP of Technology for Visual Services, Inc, a Detroit area 1,000 person marketing services company providing database marketing and CRM services including telemarketing and fulfillment. While at VSI, he pioneered some of the first on-line automotive marketing programs on Compuserve, Prodigy and then on the Internet for Volkswagen, Audi, Subaru and Chevrolet Trucks. Around 1990, he created some of the world's first unified communications response programs that allowed prospects to interact with VSI operated VW and Audi customer response centers by phone, fax or e-mail. The Gateway Group has been focusing primarily on unified communications telecom systems for mid sized businesses for several years. Garrett's recent projects include a large out-patient health care chain in Indiana, the Allen County Public Library, Child and Family Services in Buffalo, NY and the City of Fort Wayne, Indiana. Garrett is based in Grosse Pointe, Michigan, just outside of Detroit and has an office in Surrey, England. Garrett is a member of the Society of Telecom Consultants, and a member of consultant liaison programs for major telecom equipment providers. He is a regular speaker to business leaders and consulting peers on UC strategies and tactics. Garrett@gg-mi.com
Vertical Market Focus: Health Care Download all the presentations for this session in a single zipped archive
Speaker - Marvin Reece [ Presentation], Director, Technical Services, Health First, Inc.
Marvin H. Reece II is the Director of Technical Services for the Health Information Technology department at Health First. He has been with Health First for over 5 years. He joined the organization as the Manager of Network and Telecom Services. Prior to joining Health First, he worked with Agilent Technologies as a Senior IP Network Engineer/Project Manager for the Advance Business Development team. Marvin has over 20 years of experience in Information Technology in primarily focused in the aerospace community. He is responsible for all infrastructure and field operations necessary for 3 major hospitals, 51 remote clinics, Heath First Health Plan and corporate location. This includes the development of architecture solutions that leverage technology advances that directly benefit patient care services. He holds a Bachelors of Business Administration with emphasis in Computer Information Systems from National University, San Diego, Ca. Marvin is currently pursuing a Masters degree in Information Technology Management from Webster University. In addition, he holds various certifications in Certified Cisco Network Associate and TIA Certified Convergent Network Technologies. He has been interviewed and featured in published articles by Cisco for the design and deployment of Dense Wave Division Multiplex devices (DWDM) and by Bluesocket for the implementation of their secure wireless authentication model.
Speaker - Kathy Burek [ Presentation], Senior Telecom Analyst, Froedtert & Community Health
Kathy Burek is a Senior Telecommunications Analyst responsible for design and engineering of telecommunications equipment and networks for Froedtert and Community Health in Milwaukee, Wisconsin. Kathy has over twenty years progressive experience in the telecommunications industry as both a client and vendor working for such companies as Citicorp, Cigna Healthcare/Intracorp, PNC Financial Services, as well as Avaya Business Partners and Telecom and Cable companies. She specializes in RFP development, network engineering, contact center design and installation, VoIP design and installation and business requirement development. Kathy is a certified systems administrator for both Avaya and Siemens PBXs and voicemail systems and is active in the Wisconsin Telecommunications Association as well as being a regular member of the Telecom Talk list-serve and Telecom Junkies podcasts.
Speaker - Randy Cleghorne [ Presentation], Director IT/CTO , Visiting Nurse Service of New York
Randy Cleghorne, Director IT/CTO for the Visiting Nurse Service of NY. I have been in the IT industry for over 20 years, working for Financial, Insurance, Consumer products, Media and health care companies. I have been with VNSNY for 7 years providing strategic direction for VNS' infrastructure teams, bringing VoIP and Wireless to the agency.
Vertical Market Focus: Manufacturing Download all the presentations for this session in a single zipped archive
Speaker - Kathy Benner [ Presentation], IT Director, Gibson Guitar
Kathy Benner Director of Information Technology Kathy Benner, MCSE, develops technical strategies for tactical and operational management of Gibson Guitar Corp's information systems including planning, research, evaluation and networking. Kathy has more than 20 years of experience in the computer field. Her expertise includes infrastructure design, messaging and telecommunications. Prior to joining Gibson Guitar in September of 2004, she was the Networking Manager for O'Charley's Inc.
Speaker - Steve Bergstrom [ Presentation], Enterprise Voice Architect, Caterpillar, Inc.
Steve Bergstrom is the Enterprise Voice Architect for Caterpillar, Inc. with architecture and design responsibility for the company's legacy and IP voice networks. During 2005, Caterpillar converted the Peoria, Illinois corporate campus from traditional to IP telephony which consisted of 24,000 phones in one super cluster, 4 large call centers, and 20 minor call centers. Currently the company is deploying three regionalized clusters to provide centralized call processing for approximately 500 locations around the globe. Through conversion to this technology, Caterpillar has standardized communication support processes resulting in a lower TCO, invested in building one robust network (voice and data), and created the platform to enable business for the future. Mr. Bergstrom has garnered well-rounded experience in the following vertical markets: Manufacturing, Finance, Entertainment, Technology, and Government sectors. In addition his employment includes working for a vendor, Cisco Systems, Inc., an integration partner INX, Inc., and as a customer at his existing employer Caterpillar, Inc. He holds also, an MBA and Bachelor's degree in Business from Bradley University.
IP Telephony in Crisis Situations Download all the presentations for this session in a single zipped archive
Speaker - Nicholas Maier [ Presentation], Senior VP, RedSky Technologies Inc.
Nicholas (Nick) Maier, SVP, Marketing and Channel Development - Mr. Maier is a senior executive with over 15 years in telecommunications marketing, product development and channel development. In his current role, Mr. Maier is responsible for the product roadmap for RedSky's enterprise software products and its strategic channel relationships with OEM VoIP platform providers. Mr. Maier has served as the co-chairman of the Avaya DevConnect Advisory Council that represents over 175 ISVs and is active in the developer programs of Nortel and Cisco. From 2000 to 2002, Mr. Maier was the CEO of Newzing, Inc., a Softbank company, which developed a hosted transactional commerce site and rich media client applications. From 1995 to 2000, Mr. Maier was Vice President of OEM Sales for Plantronics, the leading provider of hands-free communications devices. From 1983 to 1993, Mr. Maier was a senior sales and operations executive for Solitec, Inc., a diversified semiconductor equipment company in the Silicon Valley.
Moderator - Eric Krapf [ Presentation], Editor/Lead Blogger, No Jitter, Co-chair, VoiceCon
Eric Krapf is co-chair of the VoiceCon events, helping to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter, CMP Media's online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters. From 1996 to 2004, Krapf was managing editor of Business Communications Review magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry. Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.
Hard Phones, Softphones and Next-Gen Systems Download all the presentations for this session in a single zipped archive
Speaker - Stephen Leaden [ Presentation], President, Leaden Associates
Stephen Leaden is founder and President of Leaden Associates, Inc., an independent Telecommunications IT consulting firm providing specialized support in Telecommunications technologies and ROI strategies. Mr. Leaden has been in the Telecommunications field over 25 years, with 17 of those with his own firm. Clients include renowned enterprise clients in education/healthcare, manufacturing, financial services, publishing, and government vertical market segments. Mr. Leaden's firm focuses as an extension of IT staff to facilitate the design, procurement, project implementation, and outsourcing for converged voice and data solutions. During their engagement, Leaden Associates proactively adds value via ROI strategies integrated into the projects they serve on. Mr. Leaden's practice has focused on Voice over IP and key market trends in this area - he has spoken at national and International conferences on VoIP, has written four papers on VoIP strategies, troubleshooting and security, and has been quoted in national industry publications including BCR Magazine, Computer World, Information Week, and the Washington Post among others. Mr. Leaden is on the faculty of BCR Training and teaches a two day training course entitled "Optimizing Enterprise Networks". Mr. Leaden is Past President and member of the Society of Telecommunications Consultants, a national Telecommunications association that requires objectivity and professionalism as a prerequisite for membership. Mr. Leaden's degree is from Marist College, Poughkeepsie, New York.
Integrating RFID and Location-Based Services with IP Telephony Download all the presentations for this session in a single zipped archive
Speaker - Imran Akbar [ Presentation], General Manager for Converged Enterprise Communications, Motorola
Imran Akbar is the Vice President and General Manager of Converged Enterprise Communications at Motorola. Currently, he is leading Motorola's initiative into converged communications, which includes bringing forth the single (WiFi) and dual (WiFi and Cellular) mode solutions with voice services like Dispatch (PTT) and PBX mobilization. He also played a key role in the acquisition of Symbol Technologies and its integration into Motorola. Akbar has more than 15 years of experience in the Telecom and IT industries. His responsibilities have included general management, strategy and business development, and corporate finance at Motorola, Unisys and Sprint. Akbar has been with Motorola since 2000.
Speaker - Mike Kirkup [ Presentation], Team Lead, Technical Part, RIM
As a senior member of Research In Motion's ISV/SI Alliances team, Mike leads the Technical Alliances team which is responsible for managing the technical relationships for all of RIM's Alliance partners on a global level. The Alliances Team supports the application development efforts for a number of Independent Software Vendors (ISV) and Systems Integrators (SI) to help bring wireless business solutions to the BlackBerry Wireless Platform. Mike also manages the Business Development and go-to-market activities with a variety of security vendors to assist them in bringing products to market for the BlackBerry Wireless Solution. Prior to joining the ISV/SI Alliances team, Mike was a Security Software Developer in Research In Motion's Cryptography group.
Speaker - Jim Kao [ Presentation], Technical Leader/Application Networking, Cisco
Jim Kao is a Solutions Architect with the Application Software Platform Practice in the Customer Advocacy organization in Cisco. Jim is responsible for helping Cisco's customers adopt new application infrastructure and solutions that address their business challenges. His role includes leading customer engagements using Cisco's Application Infrastructure product families, including Application Oriented Networking (AON), ACE XML Gateway and Advance Service's Network Mining Platform. Jim has extensive experience in Enterprise Architecture and designing solutions for systems integration. Since joining Cisco, Jim has led several engagements delivering solutions using AON to address architectural needs in the areas of Enterprise Integration, B2B Integration, Web Services Architecture/SOA, XML Security and RFID. His customers span several business sectors including Retail and Supply Chain, Healthcare, Financial, and Logistics/Transportation industry. He leads the design and development of a suite of training courses that help customers adopting AON technology and serves as an instructor. Prior to joining Cisco, he was an Enterprise Architect at a Fortune 50 supermarket chain in US. He was responsible for defining IT architecture standards and roadmaps for inter- and intra-enterprise integration across multiple business verticals such as merchandizing, supply chain and manufacturing. He drove the successful implementation of their first internet-based B2B gateway which enabled the data exchange as part of the Global Data Synchronization Network (GDSN) initiatives. Before that, he was a consulting architect and project manager for a major consultancy firm, helping customers building Enterprise Integration Frameworks as well as E-Commerce systems. Jim holds a Ph.D. and an M.S. in Manufacturing Systems and Industrial Engineering from the Pennsylvania State University. Jim is certified in CompTIA RFID Plus Certification.
Enhancing VOIP for Unified Communications Download all the presentations for this session in a single zipped archive
Marty Parker provides Unified Communications consulting support to both private and public sector enterprises. As a Principal of UniComm Consulting (mparker@UniCommConsulting.com) and as co-founder of UCStrategies.com, Marty is part of a network of talent and ideas to assure clients of the best and latest information about Unified Communications (UC). Marty's focus is on the applications for UC and how those applications optimize business processes to deliver hard-dollar ROI. This focus is the basis for his BCR Training course, "Planning and Implementing VoIP Unified Communications"; for his articles in BCR Magazine and on NoJitter.com (see "Top UC Applications Now Apparent", June 2007); and for his UC RFP Templates available at UCStrategies.com. Marty is a regular moderator and presenter at VoiceCon and in other UC industry venues. His applications and industry-oriented perspectives on UC are based on sales, marketing, product management and executive experience with IBM and ATT/Lucent/Avaya as well as with a major Telecom VAR and as founder and CEO of venture-funded startups in the early phases of the voice messaging industry.
P2PSIP: Why, What, Where and When? Download all the presentations for this session in a single zipped archive
Speaker - David Bryan [ Presentation], CEO, SIPeerior Technologies
David is the CEO and founder of SIPeerior Technologies, Inc. David is a recognized thought leader in P2P and VoIP, authored the first documents on P2PSIP, and is co-chair of the IETF P2PSIP Working Group. He has published numerous IETF drafts, industry trade articles, and academic papers and is active in the SIP community. Prior to founding SIPeerior, David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market, which was sold to Ditech Communications in 2005. David previously worked for Cisco Systems via its acquisition of Vovida Networks, where he led a team of developers creating the first open-source softswitch. David holds bachelor's degrees in Computer Science and Physics from The Richard Stockton College of NJ, as well as a master's degree in Computer Science from The College of William and Mary.
Negotiating Wireless Carrier Services Download all the presentations for this session in a single zipped archive
Kevin DiLallo is a partner in Levine, Blaszak, Block & Boothby, LLP, where his practice focuses on commercial transactions, particularly in the areas of wireless and local services and equipment procurements, as well as on telecommunications regulatory and policy matters. Mr. DiLallo has negotiated custom network service arrangements, national wireless service agreements, local services deals, equipment purchases, and telecommunications outsourcings on behalf of large enterprise users of telecommunications services. He also spent several years negotiating wireless system sale, finance, and construction agreements on behalf of a major wireless switch vendor and its finance arm. Mr. DiLallo spearheaded the successful effort by the Computer Industry Coalition on Advanced Television Service to persuade the Federal Communications Commission to reject a transmission standard for digital television that was anathema to computer applications and convergence, and he helped broker a settlement with the television broadcasting and consumer electronics manufacturing industries in which the affected industries agreed on a market-based approach to defining digital TV broadcasting formats. Mr. DiLallo has represented large corporate users of telecommunications services in court and administrative proceedings to enforce such users' rights against carriers under telecommunications agreements and tariffs. Mr. DiLallo received his B.A. in 1981 from the University of Virginia, and is a 1986 graduate of Case Western Reserve University Law School, where he was the Executive Notes Editor of the Case Western Reserve Law Review. He is a member of the Bars of New York, the District of Columbia, Maryland, the United States District Court for the District of Columbia, and the United States Courts of Appeals for the District of Columbia, Fifth, and Eighth Circuits.
2:30 pm–3:45 pm
Breakout session
Network Management: Finding the Right Tool For The Job Download all the presentations for this session in a single zipped archive
Speaker - Steven Guthrie [ Presentation], Director, Product Marketing, CA, Inc.
Steve Guthrie has spent the past decade in the networking and telephony markets as an active participant in the emergence of LANs, WANs and IP technologies and most recently with unified communications such as IP voice, video, presence and messaging. As the director of product marketing for CA's Network and Voice Management Solution, which includes the eHealth performance manager, SPECTRUM fault manager, and eHealth for Voice phone system manager offerings, Guthrie is responsible for understanding how enterprises, public-sector agencies, telcos and managed service providers use network and voice management solutions and for communicating these experiences and industry best practices to help other organizations optimize their converged network investments and achieve high end-user satisfaction. Additionally, he works in conjunction with product management to understand the needs of large enterprises, telcos and MSPs and define solutions that span these customers' existing networks as well as the networks they are building to support the fast-growing demand for IP services for voice, video and data. Prior to joining CA, Inc., Guthrie was director of global product marketing for Integrated Research. of Sydney, Australia, which develops and sells the PROGNOSIS IP telephony management software solution for large enterprises and managed service providers. Prior to this, he was vice president of marketing at Xelor Software, a start-up based in the Boston area that was focused on solving new and complex business problems associated with time-sensitive, real-time IP communications contending for valuable and expensive bandwidth with data-centric applications. Prior to his appointment at Xelor, Guthrie was director of marketing at Pingtel, where he was recognized for his role in making the Pingtel phone a ubiquitous symbol of IP telephony and SIP-based communications.
Speaker - Paul McMenamin [ Presentation], VP Engineering, Telchemy
Paul McMenamin is the Vice President of Product Development at Telchemy, Incorporated, where he is responsible for developing products that measure and monitor network media, enabling service providers to deliver reliable, high quality VoIP and IPTV services to their customers. Paul has been part of the telecommunications industry for the past 26 years and started his career at BNR in Ottawa, Canada. He contributed to network design for MCI, Sprint, and a host of competitive carriers as the competitive market developed. His experience designing products for TDM, Optical and IP networks has made him an expert in understanding the technical and operational challenges facing network operators today. Before joining the Telchemy team, Paul was in charge of the Optical Lab in Belfast for Nortel Networks, where he and his team received a UK Innovation award from Queen Elizabeth II. He has led research and development organizations in Canada, Turkey, Ireland, the UK, and the United States. Paul holds a Ph.D. from the University of Waterloo.
Speaker - Peter Charland [ Presentation], Senior Manager, EMC
Peter Charland is Senior Manager, Product Marketing, at EMC. He is responsible for EMC's Network Management and VoIP marketing activity, and is also responsible for it's activities in the MSP and Service Provider sector. Peter has an extensive background in the VoIP and IP Communications and Collaboration industry. He was previously Senior Vice President at Merlot Communication, and held Vice President roles at Critical Path, iPeria, eYak and AT&T. Peter holds an MBA with Dean's Honors from Columbia University.
Speaker - Teresa Dixon [ Presentation], Director of Product Management, Unimax
Teresa Dixon, Director of Product Management, Unimax Systems Corporation. As head of Product Management for Unimax, Teresa is responsible for defining, developing and delivering product strategy for the company. Teresa joined Unimax in 1996. At Unimax, Teresa has moved from lead technical engineering positions to managing various vendor business relationships to working to define products and services that meet the needs of the converged enterprise system management market. Prior to joining Unimax, Teresa spent 13 years at Unisys where she held lead positions in Engineering, Product Management and Project Management. Teresa holds a Bachelor of Arts Honors Degree in Math and Quantitative Methods from the University of St. Thomas, St. Paul, Minnesota.
Upgrading Your Data Network for Voice Download all the presentations for this session in a single zipped archive
Speaker - John Bartlett [ Presentation], Vice President, NetForecast
John Bartlett John Bartlett is a leading authority on real-time traffic, application performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has engaged with over 50 enterprises and over 20 network vendors to analyze network performance problems, design network solutions, and support network solutions. John has 29 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired. Mr. Bartlett also served on the IEEE 802.1 committee during this period, and contributed to the development of the IEEE 802.1P and IEEE 802.1Q standards (priority and VLANs.) He previously worked for 9 years at Encore Computer, Corp. in engineering and engineering management positions designing networking equipment and large scale multiprocessor systems. At the end of this time Mr. Bartlett was managing 70 engineers across 2 geographic sites. John also spent six years with Intel Corporation during the early years of microprocessor design and acceptance into the market. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering, where he received the Dartmouth Society of Engineers Annual Prize for the quality of his thesis presentation. John is co-owner of a patent in shared memory multiprocessor design.
Basics of SOA for Convergence Download all the presentations for this session in a single zipped archive
Speaker - Ken Rehor [ Presentation], Founder, Harken Systems
Ken Rehor is an internationally recognized telecommunications consultant specializing in open standards-based systems. He has served in executive and R&D roles at various companies including AT&T, Lucent Technologies / Bell Labs, Nuance, and Vocalocity. He is co-founder, board member and past Chair of the VoiceXML Forum, Chair of the Conformance Committee, co-Chair of the Speaker Biometrics Committee, and co-editor of VoiceXML 1.0, 2.0, 2.1 and 3.0 and CCXML 1.0.
The Future of Voice Messaging: Are PBXs Needed? Download all the presentations for this session in a single zipped archive
Marty Parker provides Unified Communications consulting support to both private and public sector enterprises. As a Principal of UniComm Consulting (mparker@UniCommConsulting.com) and as co-founder of UCStrategies.com, Marty is part of a network of talent and ideas to assure clients of the best and latest information about Unified Communications (UC). Marty's focus is on the applications for UC and how those applications optimize business processes to deliver hard-dollar ROI. This focus is the basis for his BCR Training course, "Planning and Implementing VoIP Unified Communications"; for his articles in BCR Magazine and on NoJitter.com (see "Top UC Applications Now Apparent", June 2007); and for his UC RFP Templates available at UCStrategies.com. Marty is a regular moderator and presenter at VoiceCon and in other UC industry venues. His applications and industry-oriented perspectives on UC are based on sales, marketing, product management and executive experience with IBM and ATT/Lucent/Avaya as well as with a major Telecom VAR and as founder and CEO of venture-funded startups in the early phases of the voice messaging industry.
SIP Interoperability and Extensions Download all the presentations for this session in a single zipped archive
Speaker - Ed Mier [ Presentation], CEO, MierConsulting, LLC
About Edwin E. Mier ? Ed is CEO of MierConsulting, LLC, an independent consultancy focusing on IP telephony, VoIP measurement, monitoring and management. He is also a regular contributor to leading trade publications. Ed previously founded and for many years ran Mier Communications Inc. (Miercom), a leading independent network consultancy and product test center. He was also previously managing editor of Data Communications magazine, a senior analyst with Data Decisions and a senior network analyst with Datapro Research Corp. With over 25 years field experience as a network designer and implementer, Ed has also authored over two hundred magazine feature articles covering all aspects of communications and networking. These have been published in Business Week, Byte, Popular Computing, NetworkWorld, Business Communications Review, VON Magazine and other publications. His articles have been translated into numerous foreign languages. Mier's consulting achievements include the complete design and implementation of several global networks, and dozens of LAN and campus networks. His areas of expertise include: VoIP, security, storage, network diagnostics, performance optimization and network management. Ed holds a bachelors degree in journalism from Lehigh University (Bethlehem, Pa.), has completed graduate study in Computer Science, and graduate work towards an MBA. He served as an Infantry officer in the U.S. Army, and has attended and completed a broad range of technical and specialty schools, symposia and training courses - including AT&T's optical fiber splicing school in Dublin, Ohio. Ed is a member of the American Legion. He lives with his wife in Hightstown, N.J.
Unified Communications: Results from the Test Lab Download all the presentations for this session in a single zipped archive
Speaker - Rob Smithers [ Presentation], CEO, Miercom
Rob is Charmin and CEO of Miercom, the nation's leading network product testing organization with 20 years service to the industry. Headquartered in central New Jersey, Miercom has field offices in San Jose, CA and Research Triangle Park, NC. With two decades of experience, Rob is masterful in the testing and competitive positioning of network products. Rob is a frequent speaker at industry events, including VoiceCon, Networld + Interop and trade shows. His organization is the test lab for Network World Magazine (VoIP, Storage and Disaster Recovery). Miercom also is the premier test lab for Business Communications review, featuring test reviews in BCR's NoJitter online publication. As CEO, Rob directs the course of Miercom's new business development and oversees the company's involvement in key areas of emerging industries including voice-over-IP, security and business continuance. Rob has an electrical engineering degree from Lehigh University and he serves as a reserve officer for U.S. Army Civil Affairs, Military Police and Engineer Corp. Rob spent three years deployed in Iraq and other places around the world helping fight the global war on terrorism. He also spent two years conducting vulnerability assessments of military installations throughout the nation and conducted anti-terrorism training for a number of those facilities. Leveraging his practical expertise in assessing products and conducting risk assessments, Rob takes a bottom-line approach to helping clients find best-in-class solutions to problems and protecting their infrastructures. He offers strategic consulting for companies wishing to build fault tolerant, state-of-the art networks.
4:00 pm–5:00 pm
Breakout session
Merging Mobility with UC Download all the presentations for this session in a single zipped archive
Speaker - Sean McManus [ Presentation], Mgr, WiFi & Voice, Research In Motion
Sean McManus is a Manager for the WiFi & Enterprise Voice Product team at Research In Motion (RIM), makers of the BlackBerry® smartphone. Sean is responsible for articulating RIM's Enterprise Voice Strategy to large global accounts. Sean has over 17 years experience selling and marketing advanced voice solutions, including call centres, unified messaging, IP Telephony and IVR. Prior to joining RIM, Sean worked at IBM Global Services and a number of private firms in the voice and telecom industry.
Speaker - Alan Cohen [ Presentation], VP, Enterprise, Cisco
Alan S. Cohen is the Vice President of Mobility Solutions. He is responsible for the marketing of Cisco's wireless portfolio as well as the development of the corresponding applications and services that make mobility a leadership initiative at Cisco. Prior to this role, he led product management for Cisco's Wireless Business Unit, launching the Unified Architecture, driving 65% market share, and garnering the thought leadership position in the industry. Prior to Cisco, Alan was the VP of Marketing and Product Management at Airespace (which was acquired by Cisco), a pioneering Wireless LAN systems company he helped bring to market and drive to the third largest player in Enterprise WLAN market in 24 months. Prior to Airespace, Alan served as Vice President of Marketing at Tahoe Networks. In that capacity, he launched the company in the mobile Internet space, where his responsibilities ranged from developing its mobile edge router to establishing its worldwide presence and brand. Prior to Tahoe Networks, Alan held senior management positions at Cisco Systems, where he led key service provider initiatives including Internet OSS, New World Ecosystem, and Internet Business Solutions. Alan also held executive and senior management roles from IBM, US West and Coopers & Lybrand. Alan holds an M.B.A. from New York University, Leonard N. Stern School of Business, an M.A. from American University's School of International Service, and a B.A. from SUNY Buffalo.
Speaker - Aaron Williams [ Presentation], Senior Manager, Mobile Unified Communications, Nokia
Aaron Williams, a 20-year technology and telecommunications industry veteran, currently serves as Senior Manager for Nokia's Mobile Unified Communications solutions. In this role, Williams oversees the creation and execution of Nokia's go-to-market strategy for its Mobile Unified Communications and Enterprise Voice solutions in the Americas. He also manages beta and pilot trials in the Americas for Nokia's joint enterprise voice offerings with Cisco and Alcatel-Lucent. Williams has an impressive track record leading marketing and sales teams in the Americas and APAC. Prior to joining Nokia in 2004, he served as Senior Sales Engineer for ICG Communications, Crossbeam Systems, Vividon and InfoLibria. He also worked as a Network Engineer for 3Com. Williams earned a Bachelor's degree in chemistry from the University of San Diego.
Troubleshooting Converged Enterprise Networks Download all the presentations for this session in a single zipped archive
Speaker - Steve Blair [ Presentation], Sr. Network Engineer, The University of Pennsylvania
Steve is a Senior Network Engineer with ISC Networking & Telecommunications at the University of Pennsylvania. Steve specializes in voice and video over IP. Prior to that, Steve was a Network Engineer and a real-time process control Software Engineer with The Boeing Company. Steve holds a Master's Degree in Telecommunications Engineering, and an undergraduate degree in Computer Science.
Dr Fiona Lodge is an expert in the field of telephony solutions design, deployment and operations gained from more than 14 years experience in telecommunications, including the last eight years specifically in the area of IP telephony and VoIP for carriers and enterprises. Her expertise is based on a deep technical understanding of all facets of IP telephony environments on top of a business analyst's perspective on IP telephony customer requirements. Dr Lodge earned her bachelor's degree in Electrical Engineering with first class honors from Dublin City University in 1992. Dr Lodge is currently the PROGNOSIS IP Telephony Product Manager for Integrated Research, providers of specialized IP telephony monitoring and reporting solutions for large enterprises and service providers.
Speaker - Terry Slattery [ Presentation], CTO, Netcordia
Terry Slattery is the founder of Netcordia, inventor of NetMRI, and has been a successful technology innovator in networking during the past 20 years. He has a long history of network consulting and design work, including some of the first Cisco consulting and training on the east coast. As a consultant to Cisco, he led the development of the current Cisco IOS command line interface. Prior to Netcordia, Terry founded Chesapeake Computer Consultants, which became a Cisco premier training and consulting partner. At Chesapeake, he co-invented and patented the v-LAB system to provide hands-on access to real hardware for the hands-on component of internetwork training classes. Terry co-authored the successful McGraw-Hill text "Advanced IP Routing in Cisco Networks," is the second CCIE (1026) awarded, and is a sought after industry speaker and advisor.
Managed/Hosted Services: Who Can Deliver? Download all the presentations for this session in a single zipped archive
Speaker - Lisa Pierce [ Presentation], Vice President, Forrester Research
Lisa Pierce, Vice President, Forrester Research Lisa is Forrester's lead U.S. telecommunications services analyst, specializing in US business-class landline and mobile, voice and data telecommunications services. A member of the IEEE, she is a subject matter expert on broadband access, VoIP, and wireless services. She has published landmark competitive studies on U.S. business class 2.5/3G services, North American MPLS and Ethernet services, and U.S. VoIP services. Lisa came to Forrester through its acquisition of Giga Information Group, where she served as Chair of the Research Fellows Council. She has also worked as a telecommunications protocol expert for a private consultancy. At AT&T, Lisa held positions in new business services market research and forecasting, product development and product management. She is a frequent industry speaker and media commentator, and is a periodic contributor to Business Communications Review. A Marquis Who's Who of the World biographee, Lisa holds an M.B.A. from the Atkinson Graduate School of Management at Willamette University and a B.A. with honors from Gordon College.
SOA: Implementation and Role in Converged Networks Download all the presentations for this session in a single zipped archive
Fergal Glynn is BlueNote Networks' architect. He is responsible for the company's technical roadmap and the design and development of future products. Prior to BlueNote, Glynn was a network architect at Fidelity Investments. In this role, he was responsible for the creation of Fidelity's long-term technical vision and the development of innovative solutions for improving Fidelity's global network. While at Fidelity, Glynn worked on cutting edge VoIP technologies that became the origins of BlueNote Networks.
Speaker - Lawrence Byrd [ Presentation], Director, CEBP, Avaya
Lawrence Byrd is Director of Communications Enabled Business Processes and helps drive the definition and communication of Avaya's intelligent communications strategy. Lawrence has over fifteen years of telephony, CRM and contact center experience and over twenty-five years of advanced software and Internet experience. Lawrence was co-founder of Quintus Corporation in 1984, a provider of multimedia contact center software, which was acquired by Avaya in 2001. Lawrence has a BA in Philosophy from Durham, England, was a research associate in the Department of Artificial Intelligence at the University of Edinburgh, Scotland, and now lives with his family in California.
Speaker - Bob Thompson [ Presentation], Senior Vice President, Direct Touch, Siemens
Bob Thompson is Senior Vice President with Siemens Enterprise Communications heading Global Account Operations. Under the auspices of the office of the CTO; Bob also heads the Innovation and Technology group in the US. His career with Siemens began in 1984 and advanced through a broad array of leadership roles including product development, sales management and executive general management, including US and extensive international delegations. A native of Glasgow, Scotland, he is based in Boca Raton, Florida. Bob is a frequent contributor to communication and technology publications and a regular participant in forums related to communications challenges and their solutions in the enterprise environment.
Presence: Cornerstone of Enterprise Communications? Download all the presentations for this session in a single zipped archive
Speaker - Blair Pleasant [ Presentation], Principal Analyst, COMMfusion
Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting. With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. Ms. Pleasant received a BA degree in Communications from Albany State University, and an MBA in marketing and an MS in Broadcast Administration from Boston University.
Video's Role in Your Converged Enterprise Download all the presentations for this session in a single zipped archive
Speaker - Andrew Davis [ Presentation], Managing Partner, Wainhouse Research
Andrew W. Davis, Managing Partner at Wainhouse Research, has more than 15 years experience as a successful technology consultant and industry analyst. Prior to founding Wainhouse Research, Andrew held senior marketing positions with several large and small high-technology companies. Andrew has authored numerous articles and market research reports and is the principal editor of The Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development. He holds B.S. and M.S. degrees in engineering from Cornell University and a MBA from Harvard University.
Julie Fuller is a Senior Consultant with PlanNet Consulting. Having over 18 years of experience in design, analysis and support of many computer software and hardware applications, telecommunications systems/applications IS management, global companies and office automation including LAN/WAN networks, VoIP, MPLS, call centers and audiovisual systems. Ms. Fuller is a hands on technical infrastructure manager with a proven track record in leadership. Ms. Fuller also has years of experience in each of the following areas: Product development, IP performance tools, IVR application design; CTI applications, VoIP conversion; operating systems and application software, Programming techniques and concepts, Networking concepts, Voice and data communications protocols, Data access methods, Principles and concepts of data management, Analytical methods and techniques and Project management. Ms. Fuller has a wide-array of experience in developing market strategies for both internal and external customers to successfully bring products to market and to develop better processes in-house to help reduce costs. Prior to joining PlanNet Consulting, she held the position of Telecomm Project Manager/Engineer for Countrywide Home Loans. Her responsibilities included managing enterprise wide scale Telecom Projects that included replacing all 4000 branches with VoIP phone systems and for setting up the Proof of Concept lab for coordinating testing of different vendors from both the telecom and datacomm sides. Ms. Fuller has received her MBA with an emphasis in Technology and Management from UOP and has also received a BS degree with an emphasis in Math/Computer Science from UCLA. She is CCNA certified with CVOICE, Call manager and Unity. She also has certifications in Avaya, Lucent and Alcatel phone systems. She currently teaches courses at the University of Phoenix, such as Networking and Telecomm, Business Systems as well as System Development Life Cycle
WAN Services for Converged Networks
Moderator - David Rohde [ Presentation], Senior Consultant, TechCaliber Consulting
David Rohde is a senior consultant with TechCaliber Consulting, LLC, the leader in providing real-time telecom rate benchmarking and network services procurement exclusively for national and multinational enterprise end-users. David brings 16 years of broad experience in the analysis of carrier enterprise services and telecommunications industry structure. At TechCaliber he has assisted financial institutions, retailers, global service companies and others particularly in the procurement and migration of multimillion-dollar enterprise data networks across a range of frame relay, ATM, MPLS and dedicated Internet solutions. David also specializes in analysis of the financial position of national and global carriers with regard to their financial stability and capability to invest in particular areas of network deployment that are most important to large corporate users. Previous to TechCaliber, David has been a senior research analyst at the Yankee Group, a writer and columnist for the trade publication Network World, and tariff analyst and editor for the Center for Communications Management Information. He continues to author articles on matters of interest to large enterprises in industry publications, including Business Communications Review, and is a frequent speaker at industry conferences. David is a graduate of Northwestern University and lives with his wife in Springfield, Virginia.
Design Issues for Voice on WLANs Download all the presentations for this session in a single zipped archive
Speaker - Michael Finneran [ Presentation], President, dBrn Associates, Inc.
MICHAEL F. FINNERAN, President of dBrn Associates, Inc. is a consultant and industry analyst with over 30-years experience in the specification, design, and installation of communication networks. His specialty is wireless networking and he has held management positions in Sales, Marketing, Product Planning, and Systems Engineering with ITT WorldCom, AT&T Long Lines, and MDS Systems. As an independent consultant, Mr. Finneran has provided assistance to a number of major firms including: IBM, AT&T, Prudential Insurance, McGraw-Hill, and Merrill Lynch. He has appeared on the National Public Radio's "All Things Considered", and been quoted in Business Week and The Wall Street Journal. Mr. Finneran has published over 200 articles and columns for such industry publications as Business Communications Review, Computerworld, The Ticker, and The ACUTA Journal. His column titled Networking Intelligence ran for almost 25-years in Business Communications Review. He recently published his first book titled Voice over WLANs- The Complete Guide for Elsevier. In the training area, Mr. Finneran has conducted over 2000 seminars for vendors and users in the U.S., Europe, Latin America, Africa, and Asia. He served as an Adjunct Faculty member in the Graduate School of Computer Science at Pace University, and taught at the Center for the Study of Data Processing at Washington University in St. Louis. He is a frequent speaker at industry trade shows including InterOp, VoiceCon, Mobile Business Expo, IPComm, and ComNet. Mr. Finneran has a Bachelor of Arts degree from Manhattan College, a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University, and is a long-standing member of the IEEE.
Unified Communications ROI: The Search is On Download all the presentations for this session in a single zipped archive
Speaker - Don Van Doren [ Presentation], Principal, UniComm Consulting
Don Van Doren is a principal of UniComm Consulting, an independent consulting firm he founded with Marty Parker. The firm focuses exclusively on unified communications. It helps clients understand the potential for UC in their business, develop strategies appropriate to their goals and opportunities, identify specific applications and associated ROI, help identify supplier partners, and assist with implementation, including project management, change leadership, and metrics. In addition to his work on client projects and helping manage the firm, Don writes articles and columns and speaks frequently at industry conferences. Don is also president of Vanguard Communications, another consulting firm which helps clients plan, design, and implement innovative contact center technology and processes. He is a co-founder of UCStrategies.com. Before founding Vanguard, Don held management positions in several systems integration firms. He has an undergraduate degree from Yale University and an MBA from the University of Michigan. Contact Don at dvandoren@unicommconsulting.com.
11:45 am–12:45 pm
Breakout session
Saving Money With Green VOIP Download all the presentations for this session in a single zipped archive
Speaker - Gary Audin [ Presentation], President, Delphi, Inc.
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. For 30+ years, Gary has been an independent communications and security consultant. Beginning his career in the USAF as an R&D officer in military intelligence and data communications, Gary was decorated for his accomplishments in these areas. He has analyzed the US Navy's future for IP transmission via satellite and prepared a VoIP feasibility for a major multinational firm. He has participated in VoIP procurement, RFP preparation and review for converged systems and networks for enterprises and state governments. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Computer Weekly, Telecom Reseller, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. He has been Keynote speaker at many user conferences and delivered many webcasts on VoIP and IP communications technologies in 2004 through 2007. He is a founder of the ANSI X.9 committee, a senior member of the IEEE, and is on the steering committee for the VoiceCon conference. Most of his articles can be found on www.webtorials.com, www.bcr.com and www.acuta.org. He writes a weekly blog on communications subjects that can be found at www.voiploop.com and www.nojitter.com and publishes technical tips at www.Searchvoip.com.
Update: IP Telephony For Smaller Locations Download all the presentations for this session in a single zipped archive
Speaker - Bruce Mazza [ Presentation], Director, Branch Solutions, Avaya
Bruce Mazza is the Director of Branch Solutions at Avaya. During his 11 year career with Avaya (previously Lucent) he has focused on delivering market leading communications products to enterprises. His roles have included Product Management for Communication Manager, Industry Manager for Government Solutions, Senior Product Manager for Distributed Office, and recently Branch Solutions Director. He has played an important role in delivering Voice over IP solutions from their infancy through maturity and value-added applications. Bruce received his Bachelors degree from Colorado State University graduating Magna Cum Laude. He resides in Denver, Colorado with his wife and two children.
Speaker - Jeff Ridley [ Presentation], Product Management, ShoreTel
Jeff Ridley, ShoreTel's director of product management for application products, leads the company's Unified Communications and Contact Center product and market strategies. Jeff has more than 15 years of experience in the communications and mobile computing marketplaces and has been with Shoretel for 8 years. Prior to joining ShoreTel, Jeff was an associate with ViaSphere Ventures where he helped identify new technologies and worked with early-stage hand-held computing companies on defining and developing their products and services. Before that, Jeff spent 10 years providing strategic and technical leadership for enterprise and wireless communications initiatives at NorTel Networks and Intel. Jeff attended Vanderbilt University where he graduated with a bachelor's degree in electrical engineering. Recent Speaking Engagements: - VoiceCon Tour 2007 - ITExpo West 2007
Speaker - Kevin Johnson [ Presentation], Director, Solutions Marketing, Mitel
Kevin Johnson is Director of Solutions Marketing at Mitel with responsibility for Mitel's portfolio marketing and vertical market initiatives. Kevin has 20+ years experience in the telecommunications industry and has lived the industry transition from PBX technology to IP based Unified Communications solutions. He has held positions in the areas of Marketing, Product Management, and Research and Development. He has contributed to some of the industry's leading events and publications in the areas of Unified Communications, IP Telephony and Management applications.
Open Source for Enterprise Voice: How Much, How Soon? Download all the presentations for this session in a single zipped archive
Speaker - Bill Miller [ Presentation], VP, Prod Mgt & Mktg, Digium
ill Miller, Vice President, Product Management and Marketing Bill Miller brings over 20 years of telecommunication experience to his role as Vice President, Product Management and Marketing. Prior to joining Digium, Miller led 3Com's voice product management team where he led voice product line revenue growth while re-positioning the enterprise voice products and driving new strategies for the future. Miller also held senior positions in Product Management, Marketing, Strategic Alliances and Business Development for Andes Networks, Fujitsu Business Communications Systems, General DataComm, Rockwell International and Prime Computer. Miller holds a BS in Computer Engineering Technology from Northeastern University.
Speaker - Tony Pereira [ Presentation], Business Leader Business Communications, Nortel
Tony Pereira's 20 year career with Nortel spans Service Provider Networks, Enterprise and SMB business units in Europe, Asia and North America. His broad industry and market experience in technology, marketing, sales, business development and product management gives him a great insight and capability to define and drive market needs for the next generation of business communication solutions that customers are seeking. His current role in Nortel is to leverage the Open Source environment to build Nortel's new SIP based Communication Server to address the SMB/E markets. He is also responsible for managing the Multi Services Gateways and Fixed Mobile Convergence portfolios. He is currently located in Richardson, Texas and holds a BSc degree in Electrical and Electronic Engineering and a MPhil in Communications Networks, both of which were obtained from universities in the UK.
Speaker - M Raza [ Presentation], Product Management, 3Com
M. Raza, Senior Director Product Management for 3Com Corporation manages all IP Telephony platforms and applications for the company. His team defines and leads the effort for unified communications, application strategy and IP Telephony roadmap for 3Com. He has spent almost 20 years in the telecommunications industry working with data and voice networks and has been instrumental in leading teams for technology innovation, and business growth. Recently 3Com became the first major IP Telephony vendor to embrace open source telephony and Raza led the product management effort for the integration of the Asterisk software with 3Com's data and telephony products. Raza also had a key role in defining the strategy and product integration plans for 3Com VCX IP Telephony System into the IBM System i environment and customer base. Prior to joining 3Com, Raza was the Vice President of Product Management & Marketing for Fujitsu BCS, where he was responsible for the F9600 line of products. At Fujitsu he also managed Data, ATM and SONET products for the enterprise and emerging service provider market in North America. Raza has a BS in Electrical Engineering from the University of Oklahoma.
Mobile Security Download all the presentations for this session in a single zipped archive
Speaker - Michael Finneran [ Presentation], President, dBrn Associates, Inc.
MICHAEL F. FINNERAN, President of dBrn Associates, Inc. is a consultant and industry analyst with over 30-years experience in the specification, design, and installation of communication networks. His specialty is wireless networking and he has held management positions in Sales, Marketing, Product Planning, and Systems Engineering with ITT WorldCom, AT&T Long Lines, and MDS Systems. As an independent consultant, Mr. Finneran has provided assistance to a number of major firms including: IBM, AT&T, Prudential Insurance, McGraw-Hill, and Merrill Lynch. He has appeared on the National Public Radio's "All Things Considered", and been quoted in Business Week and The Wall Street Journal. Mr. Finneran has published over 200 articles and columns for such industry publications as Business Communications Review, Computerworld, The Ticker, and The ACUTA Journal. His column titled Networking Intelligence ran for almost 25-years in Business Communications Review. He recently published his first book titled Voice over WLANs- The Complete Guide for Elsevier. In the training area, Mr. Finneran has conducted over 2000 seminars for vendors and users in the U.S., Europe, Latin America, Africa, and Asia. He served as an Adjunct Faculty member in the Graduate School of Computer Science at Pace University, and taught at the Center for the Study of Data Processing at Washington University in St. Louis. He is a frequent speaker at industry trade shows including InterOp, VoiceCon, Mobile Business Expo, IPComm, and ComNet. Mr. Finneran has a Bachelor of Arts degree from Manhattan College, a Masters Degree from the J. L. Kellogg Graduate School of Management at Northwestern University, and is a long-standing member of the IEEE.
Pricing and Budgeting for Unified Communications Download all the presentations for this session in a single zipped archive
Speaker - Doug Carolus [ Presentation], Director, N'compass
DOUGLAS CAROLUS, MBA dcarolus@ncompass-inc.com 612.455.7835 - office 612.437.1477 - cellular Mr. Carolus is the Director of Consulting Solutions and Operations for the independent technology consulting firm, N'compass Solutions in Minneapolis, Minnesota. Prior to joining N'compass, Douglas managed PlanNet Consulting's Communications Technology practice and earlier held technical and sales management positions with AT&T and Lucent Technologies within their enterprise communication systems business units. With over 20 years of telecommunications experience, Mr. Carolus' focus has been on enterprise-based voice communications technologies supporting complex engagements with clients such as: o Best Buy o Broadcom Corporation o City of Pasadena o Clark County Govt in Las Vegas, Nevada. o Lockheed Federal Credit Union o Metropolitan Water District of So. Calif. o Quest Software o Target Corporation o Tennessee Valley Authority His professional experience covers a wide range of enterprise communication services and technologies which include: Services: ? Strategic Planning and Feasibility Studies ? Acquisition: "Go to Market" Specifications (RFx), Evaluations, and Contract Negotiation ? Implementation Management Technologies: ? Enterprise-class TDM and IP Telephony Systems ? Voice and Unified Messaging ? Contact Centers ? Systems Management ? Communications infrastructure Previously, he has presented on the subject "IP Telephony Pricing and Software Licensing Models" at VoiceCon in 2006 and 2007 and also spoken at other industry events such as ACUTA, IPComm, and Voice Report webcasts. Mr. Carolus' academic training includes undergraduate studies in Business Administration from the University of Texas and an MBA from University of Southern California's Marshall School of Business.
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