This page displays VoiceCon Spring 2007 sessions and speakers that have presentation slides available for download. For a complete conference schedule, including all sessions, session descriptions and speaker biographies, visit the detailed Conference Program.
| Download all the presentations for Monday in a single zipped archive | |
| Monday, March 5 | |
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Tutorials
IP Telephony System RFP: Who Delivers the Goods?
Download all the presentations for this session in a single zipped archive Speaker - Chuck Ferguson [
Chuck Ferguson is the Assistant General Manager of Sales Engineering for NEC Unified Solutions, Inc. Having been with NEC since 1987, Chuck has been involved with configuring the NEAX2400 RDS, MDS/HDS, ICS, IMX, IPX and Univerge SV7000 systems. He also has extensive experience in the development of CCIS/FCCS Networks, ACD Call Centers, Hospitality Systems, and OAI Applications. Speaker - Jeff Ridley [
Jeff Ridley has over 17 years of marketing and engineering experience in the IP Telephony, Contact Center, and Embedded Systems markets. Prior to ShoreTel, he served as an associate for ViaSphere Ventures, a strategic advisory group focused on corporate consulting as well as start-up ?incubation.? Ridley has held marketing and engineering positions with Eclipse International, Intel, and Nortel. Previous speaking engagements include Voicecon, Interop and Business 4Site. Speaker - William King [
Bill King is a Senior Technical Marketing Manager in the IP Communications Business Unit (IPCBU). Bill joined Cisco in 1999 and is responsible for managing the Technical Marketing Engineers in IPCBU who support product development, industry competitive analysis, and provide strategic account support for the Cisco Unified Communications solutions. Speaker - Ralph Riley [
Ralph Riley, Senior Marketing Manager, Global Portfolio Marketing, Siemens Communications, Inc. Ralph Riley is a senior marketing manager at Siemens in the Global Portfolio Marketing Group. Beginning his career in software solution sales, Ralph has held various sales and sales management positions at Siemens, consistently attaining top level sales performance before becoming the US group manager responsible for sales and the pre-sales technical consulting for Siemens Advanced Customer Solutions group, focused on selling software products and solutions integration services. Immediately prior to his present position Ralph was responsible for US Product Marketing, with his team primarily focused on the development of all US product marketing content for the Siemens Communications, Inc. portfolio. Ralph Riley holds both a BA in economics and MBA from the University of Michigan. Speaker - Alexander Lopez [
Speaker - Conrad Uniacke [
Conrad Uniacke, Communication Server 1000 Solutions Product Line Manager, has been with Nortel since 1997. His responsibilities at Nortel have involved voice and data network solutions development, product development & verification, and sales support for enterprise solutions. His experiences previous to Nortel included product support management, and network design & management for a Federal department and a formerly large OEM. Speaker - Marcos Gabella [
Marcos Gabella is Alcatel?s strategic business development manager for IP Communications. He is an experienced IP communications professional with over a decade of experience. He has been at Alcatel since 1992, starting his tenure with Alcatel Latin America, and moving to North America in 2000. He has held a variety of roles in sales engineering, product development and product marketing. Marcos has a broad and accomplished technical background which enables him to be at the forefront of testing and using new products before production. He is involved in lab testing, trade show support, industry speaking opportunities and competitive analysis, among other ongoing duties. Speaker - Pat Rudolph [
Pat Rudolph oversees the definition and implementation of solutions for 3Com's enterprise customers as the leader of 3Com's worldwide sales engineering team. Rudolph has more than 20 years of experience in the networking and telecommunications industries and extensive experience in successfully creating large networks for Fortune 500 companies and several of the world's largest telecommunications service providers. Since joining 3Com 11 years ago, Rudolph has held technical management positions of increasing responsibility including his current position. From 2000 to 2002, Rudolph served as director of network consultants for CommWorks Corporation, a wholly-owned subsidiary of 3Com. Rudolph's career with 3Com began as an ATM/WAN specialist in the company's Global Design Center where he was responsible for Fortune 500 network configurations. A frequent lecturer at telecom and networking conferences, Rudolph's professional career includes spending two years in the former Soviet Union as partner in a U.S.-Soviet joint venture installing networks for a national bank. Rudolph earned a bachelor's degree from Hendrix College in Conway, Arkansas. He received his master's degree in business administration from Northern Illinois University in DeKalb, Ill. Speaker - Asif Rehman [
Speaker - Leif Isaksson [
Leif Isaksson Director, Product Strategy Product Management Ericsson Enterprise leif.isaksson@ericsson.com Leif Isaksson graduated from the Royal Institute of Technology with an MSc. EE in 1974. He started to work the same year in Ericssons PBX-division. From 1976 he worked as Ericssons leading system architect with Ericssons flagship PBX, the MD110. During the years, he has held a number of specialist positions within the development, product management and business development organizations. He has primarily worked with product strategy, (e.g. the MD110 migration strategy and the mobile desktop strategy) but has also done significant work with high level system design for some of the more advanced solutions that has been implemented in the MD110 (e.g. the Mobile extension for which he holds the patent). Leif is also well known and highly regarded as speaker and advisor by a large number of the major MD110 customers around the world. Instructor - Allan Sulkin [
Allan Sulkin is president and founder of TEQConsult Group (teqconsult.com), an independent management consult practic focused on the enterprise communications market. Sulkin has more than 25 years telecommunications industry experience, and is widely recognized as the leading IP telephony communications product/market analyst. He is the author of PBX Systems for IP Telephony (McGraw Hill), has been a contributor to BCR for 20 years and has been a featured presenter at VoiceCon since its founding in 1991. Sulkin is an ECA Board Member and researcher/editor of its annual market report. He can be contacted at amsulkin@aol.com Planning for IP-PBX Implementations, Process and the Converged Organization
Download all the presentations for this session in a single zipped archive Instructor - Ken Agress [
Ken Agress provides consulting services as a part of PlanNet Consulting after over fifteen years working in a wide variety of networking roles. Over the course of his career, he has worked as a consultant, network manager, product manager, and technical specialist,. This breadth of experience provides excellent coverage of many operation and technical issues, generally focusing on designing network environments to support critical applications such as IP Telephony, ERP, and CRM. Mr. Agress?s experience spans a wide range of organizations, including Fortune 100 corporations and large government institutions. His client list includes Qualcomm, California State University Office of the Chancellor, Clark County Nevada, AmerisourceBergen, and Washington Mutual Bank. These engagements have addressed numerous issues, including: ? Developing strategic plans to support Voice over IP, IP Telephony, and similar critical applications. ? Providing a full range of procurement support for network electronics and services capable of supporting IP Telephony, ERP, CRM, and other high-priority applications. ? Assessing network capabilities and defining activities required to address critical application requirements. ? Predicting application performance prior to deployment through network modeling. ? Analyzing the behavior of specific applications and transactions to assist in problem identification and resolution. ? Providing business decision support for technology issues using both quantitative and qualitative data. ? Assisting clients in identifying and remedying operational issues and concerns Mr. Agress holds a Bachelor of Science in Business Administration, bringing a common-sense, results-oriented approach to solution identification and deployment. This approach has provided his clients with cost-effective, useful solutions designed to provide appropriate performance for current and new applications over an extended period of time. IP Telephony: Your First Course
Download all the presentations for this session in a single zipped archive Instructor - Gary Audin [
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. Most of his articles can be found on www.webtorials.com and www.bcr.com. He writes a weekly blog on communications subjects that can be found at www.voiploop.com. Integrating Enterprise Voice with Microsoft Office Live Communications Server
Download all the presentations for this session in a single zipped archive Instructor - Brent Kelly [
E. Brent Kelly, Senior Analyst and Partner at Wainhouse Research, specializes in IP communications infrastructure, telephony-based unified communications, and strategic consulting. He has over 20 years experience in developing and marketing highly technical products. Brent has authored reports and articles on migrating to IP communications, integrated communications environments, telephony-based unified communications providers, IP video network providers, Microsoft's Live Communications Server, Cisco, and Avaya, and has developed a highly successful seminar on implementing IP-based Rich Media Communications. As an executive in a manufacturing firm, he developed and implemented a marketing and channel strategy that helped land national accounts at major retailers. Brent has significant high tech product management and development experience, working on the team that built the devices Intel used to test their microprocessors. He has also led teams developing real-time data acquisition and control systems and adaptive intelligent design systems for Schlumberger. He has worked for several other multinational companies including Conoco, and Monsanto. Mr. Kelly has a Ph.D. in engineering from Texas A&M and a B.S. in engineering from Brigham Young University. He can be reached at bkelly@wainhouse.com. SIP Fundamentals and Prospects
Download all the presentations for this session in a single zipped archive Instructor - David Bryan [
David Bryan is a leading expert in the area of P2P SIP. He has played a leading role in IETF P2PSIP efforts, and has published numerous IETF drafts, academic papers and industry trade articles on the subject. David is the CTO and co-founder of SIPeerior Technologies, Inc., a leading provider of P2PSIP technology. David is active in the SIP community, including heading up p2psip.org, the leading community site for P2PSIP, and is involved with SIPFoundry, the reSIProcate project, and Vovida.org. David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market. Jasomi was sold to Ditech Communications (Nasdaq: DITC) in June 2005. David previously worked for Cisco Systems (Nasdaq: CSCO) and Vovida Networks. David holds bachelor's degrees in Computer Science and Physics from Richard Stockton College in NJ, as well as a master's degree in Computer Science from The College of William and Mary, where he is completing his Ph.D. | |
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Tutorials
Migrating to IP Telephony?The "Gotchas"
Download all the presentations for this session in a single zipped archive Instructor - Gary Audin [
Gary Audin has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies. Mr. Audin has been published extensively in the Business Communications Review, ACUTA Journal, Data Communications Magazine, Infosystems, Computerworld, Computer Business News, Auerbach Publications and other magazines. Most of his articles can be found on www.webtorials.com and www.bcr.com. He writes a weekly blog on communications subjects that can be found at www.voiploop.com. IP Telephony Security Threats and Countermeasures
Download all the presentations for this session in a single zipped archive Instructor - Mark Collier [
Mark D. Collier Mark Collier is the Chief Technology Officer (CTO) for SecureLogix Corporation. Mark is responsible for SecureLogix?s technology direction and research/development. Mark is actively performing research in the area of Voice Over IP (VoIP) security. This includes development of custom tools exploit these issues. Mark leads SecureLogix's VoIP security assessments and is an expert on issues facing enterprises during their VoIP deployments. Mark has recently authored the Hacking Exposed: VoIP book, which describes actual attacks, use of existing and new tools, and practical countermeasures. See www.hackingvoip.com for more information about this book. Mr. Collier has been working in the industry for over 20 years, with the past 10 in security, telecommunications, and networking. Mark is a frequent author and presenter on the topic of voice and VoIP security. Mark is a founding member of the Voice Over IP Security Alliance (VoIPSA). Mark has been named one of the most influential people in VoIP and maintains a widely read blog at www.voipsecurityblog.com. Management Issues for IP-PBXs--Lessons from the Trenches
Download all the presentations for this session in a single zipped archive Instructor - Ken Agress [
Ken Agress provides consulting services as a part of PlanNet Consulting after over fifteen years working in a wide variety of networking roles. Over the course of his career, he has worked as a consultant, network manager, product manager, and technical specialist,. This breadth of experience provides excellent coverage of many operation and technical issues, generally focusing on designing network environments to support critical applications such as IP Telephony, ERP, and CRM. Mr. Agress?s experience spans a wide range of organizations, including Fortune 100 corporations and large government institutions. His client list includes Qualcomm, California State University Office of the Chancellor, Clark County Nevada, AmerisourceBergen, and Washington Mutual Bank. These engagements have addressed numerous issues, including: ? Developing strategic plans to support Voice over IP, IP Telephony, and similar critical applications. ? Providing a full range of procurement support for network electronics and services capable of supporting IP Telephony, ERP, CRM, and other high-priority applications. ? Assessing network capabilities and defining activities required to address critical application requirements. ? Predicting application performance prior to deployment through network modeling. ? Analyzing the behavior of specific applications and transactions to assist in problem identification and resolution. ? Providing business decision support for technology issues using both quantitative and qualitative data. ? Assisting clients in identifying and remedying operational issues and concerns Mr. Agress holds a Bachelor of Science in Business Administration, bringing a common-sense, results-oriented approach to solution identification and deployment. This approach has provided his clients with cost-effective, useful solutions designed to provide appropriate performance for current and new applications over an extended period of time. Integrating Enterprise Voice with IBM Lotus Sametime
Download all the presentations for this session in a single zipped archive Instructor - Brent Kelly [
E. Brent Kelly, Senior Analyst and Partner at Wainhouse Research, specializes in IP communications infrastructure, telephony-based unified communications, and strategic consulting. He has over 20 years experience in developing and marketing highly technical products. Brent has authored reports and articles on migrating to IP communications, integrated communications environments, telephony-based unified communications providers, IP video network providers, Microsoft's Live Communications Server, Cisco, and Avaya, and has developed a highly successful seminar on implementing IP-based Rich Media Communications. As an executive in a manufacturing firm, he developed and implemented a marketing and channel strategy that helped land national accounts at major retailers. Brent has significant high tech product management and development experience, working on the team that built the devices Intel used to test their microprocessors. He has also led teams developing real-time data acquisition and control systems and adaptive intelligent design systems for Schlumberger. He has worked for several other multinational companies including Conoco, and Monsanto. Mr. Kelly has a Ph.D. in engineering from Texas A&M and a B.S. in engineering from Brigham Young University. He can be reached at bkelly@wainhouse.com. | |
| Download all the presentations for Tuesday in a single zipped archive | |
| Tuesday, March 6 | |
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Conference-within-a-Conference
Contact Center Market Update
Download all the presentations for this session in a single zipped archive Speaker - Sheila McGee-Smith [
Sheila McGee-Smith, the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and unified communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Ms. McGee-Smith works on a daily basis with both solution providers and enterprises. Her insight helps them develop strategies to meet the escalating demands of today's consumer and business customers. Ms. McGee-Smith has spent over twenty years in the communications industry, including 12 years with The PELORUS Group, most recently as Director, Call Center and Operator Services. Her professional accomplishments include: ? Author of multi-client market research studies in the areas of contact centers and customer relationship management published, by The PELORUS Group. ? Frequent speaker at communications industry conferences, user group meetings and sales meetings. ? Strategic consultant to companies ranging from the Fortune 100 to start-ups assessing the competitive environment for telephony products and services, including custom research reports, sales force training and white papers. ? Quoted authority on news and trends in the communications market. Prior to joining The PELORUS Group, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. She received a bachelor's degree, cum laude, from Barnard College, Columbia University, majoring in psychology and an MBA, awarded with distinction, majoring in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University. Early Bird Session
IP Telephony Pricing/Licensing: Paying How Much for What?
Download all the presentations for this session in a single zipped archive Speaker - Doug Carolus [
DOUGLAS CAROLUS, MBA Manager, Communications Technology Practice and Principal Consultant Mr. Carolus is a principal consultant and manager of PlanNet's Communications Technology Practice with over 20 years in the communications industry. Prior to joining PlanNet, Mr. Carolus held technical and sales management positions with AT&T and Lucent Technologies. Mr. Carolus? academic training includes undergraduate studies in Business Administration from the University of Texas and an MBA from University of Southern California?s Marshall School of Business. Mr. Carolus is also an active member of the Society of Telecommunication Consultants (STC). Results from the Test Lab: IP-PBXs
Download all the presentations for this session in a single zipped archive Speaker - Mike Hommer [
Michael has lead a vast array of testing projects focusing in on IP PBX?s, LAN and WAN switching. Those projects included looking at technologies from leading manufactures such as 3Com, Avaya, Cisco, Extreme, Foundry, HP, Juniper and Nortel as well as many others. This testing covered pure performance as well as more in depth testing such as EIGRP, BGP, MPLS, QOS, Layer 3 switching and MGCP plus general criteria such as reliability, fail-over and redundancy. As a consultant, and Lab Manager for Miercom, Michael has designed global network infrastructures for data and VoIP as well as business continuance and disaster recovery. Survey of Wireless Technologies
Download all the presentations for this session in a single zipped archive Speaker - Michael Finneran [
MICHAEL F. FINNERAN, President of dBrn Associates, Inc. is an independent industry analyst, consultant, and writer with over 30-years in telecommunications and extensive experience in marketing, management, and technology. As an independent analyst/consultant, Mr. Finneran has provided strategic and tactical assistance to major firms. He is a frequent speaker at industry conferences including InterOp, VoiceCon, and the Wall Street Technology Association, and has written numerous articles for Business Communications Review, Computerworld, The Ticker, and The ACUTA Journal. For the past 22-years he has written the Networking Intelligence column for Business Communications Review. Mr. Finneran has also authored a number of White Papers, some of which are available at Webtorials (www.webtorials.com Introduction to Unified Communications
Download all the presentations for this session in a single zipped archive Moderator - Jim Burton [
Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues. In the early 1990s, Burton recognized the challenges vendors and the channel faced as they developed and installed integrated voice/data products. He became the leading authority in the voice/data integration industry and is credited with "coining" the term computer-telephone integration (CTI). Burton helped companies including Microsoft and Intel enter the voice market and helped AT&T (now Avaya), Mitel, NEC, Nortel, Siemens and Toshiba with their CTI strategies. In the late 1990s, venture capitalists turned to Burton for help in evaluating potential investments in IP PBX start-ups. He went on to help these and other companies with strategic planning and partnering, including NBX (acquired by 3Com, Selsius (acquired by Cisco), ShoreTel and Sphere Communications. In the early 2000s, Burton began focusing on wireless services and technologies. In 2005 Burton started helping vendors with their Unified Communications strategy and in 2006, along with several colleagues, created a web site, UCStrategies.com, to provide information for enterprise customers and vendors. | |
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Keynote Session
Speaker - Louis D'Ambrosio [
Louis J. D'Ambrosio is President and Chief Executive Officer of Avaya, responsible for the overall strategy, direction and operations of the corporation. Avaya is a leading global provider of business applications, systems and services. Previously, D'Ambrosio was SVP and President, Global Sales and Marketing at Avaya, and he also led Avaya's Global Services business unit. Before joining Avaya, D'Ambrosio spent 16 years at IBM in key leadership roles across IBM Global Services, Software, and Sales and Marketing, and where he served as a member of IBM's Worldwide Management Committee. D'Ambrosio received his M.B.A. from Harvard Business School and Bachelor of Science from Pennsylvania State University, summa cum laude and valedictorian. | |
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Keynote Session
Speaker - Mike Zafirovski [
Mike Zafirovski became president and chief executive officer of Nortel in November, 2005. Since joining Nortel, he driven sustainable improvements that build on the company's strengths in new technologies. Prior to joining Nortel, Zafirovski was president and chief operating officer of Motorola, Inc. Before Motorola, he spent 25 years at General Electric (GE), including 13 years as president and chief executive officer of five GE industrial, financial services and insurance businesses. Zafirovski holds a B.A. in mathematics from Edinboro University in Pennsylvania. He also serves on the board of directors of Boeing, and he and his wife Robin are the national chairs for Duke University's Parents' Committee. | |
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Conference-within-a-Conference
Matching Performance to Promise
Download all the presentations for this session in a single zipped archive Speaker - Kurt Mey [
Kurt Mey is a Business Development Manager specializing in Contact Centers for Dimension Data North America, which is a member of Dimension Data Holdings, plc. The $2.4 billion company is a specialist IT services and solution provider that helps clients plan, build and support their IT infrastructures. Dimension Data applies its expertise in networking, security, mobility, operating environments, storage and contact center technologies and its unique skills in consulting, integration and managed services to create customized client solutions. In his role, Kurt is responsible for supporting contact center clients, focusing on improving efficiencies and capabilities through the use of process methodologies and evolving technologies. Prior to joining Dimension Data, Mey was the National Technology Manager for Nestle Waters North America, where he was responsible for the development, deployment and maintenance of the company?s contact center applications and IT requirements. He most recently completed a project deploying a speech-enabled CVP (ISN) platform and converting the TDM ACD to an IP Contact Center. The ISN project was recognized in 2004 with a CRM Excellence Award from Customer Interaction Solutions Magazine. Before joining Nestle, Mey spent two years at Global Crossing as the Director of Process and Technology for the Global Customer Service organization, where he was responsible for the development of best practices and technology solutions for the service delivery and maintenance organizations. Prior to Global Crossing, Mey held numerous management positions at AT&T in Sales, Offer Development & Negotiations, Customer Care and Outsourcing during his 20-year tenure. Mey holds a Master of Science in Management and a Bachelor of Science in Business Administration from Thomas Edison State College and is a frequent speaker at trade shows and a resource for numerous publications. Speaker - Tom Neary [
Tom Neary is Director of Portfolio Brand Management for Nortel?s Multimedia Applications division. This includes global Product Management and Go to Market Planning responsibility for Contact Center, Self Service and Unified Communications. Tom has 17 years experience as a leader in Product Development and Product Management, 14 years with Periphonics and Nortel which have been spent dedicated to leading development and direction of Nortel?s Customer Contact (IVR, Speech Solutions Contact Center & CTI). His technical expertise combined with an understanding of customer needs enable Tom to help customers apply technology and applications in order to meet their business goals. Tom received a Bachelor of Engineering in Electrical Engineering and Computer Science from the State University of New York at Stony Brook. Speaker - Jeff Ridley [
Jeff Ridley has over 17 years of marketing and engineering experience in the IP Telephony, Contact Center, and Embedded Systems markets. Prior to ShoreTel, he served as an associate for ViaSphere Ventures, a strategic advisory group focused on corporate consulting as well as start-up ?incubation.? Ridley has held marketing and engineering positions with Eclipse International, Intel, and Nortel. Previous speaking engagements include Voicecon, Interop and Business 4Site. Speaker - Charles Henderson [
As Senior Director of Marketing for Aastra Intecom, Charlie Henderson guides the team responsible for bringing Aastra Intecom?s award-winning voice infrastructure and call center solutions to market. Henderson has over 20 years experience in the design, sales and marketing of networking, telecom and contact center communications systems and IT applications. Today Aastra serves some of the largest and most demanding contact centers in the world and Henderson is a key member of the management team bringing this expertise to new markets in exciting and innovative ways. Henderson has served in a variety of roles in Sales Application Engineering, Product Management, Product Marketing and Marketing. Prior to joining Aastra, Henderson's career includes various positions at Southwestern Bell, Digital Equipment and McDonnell Douglas, where he acquired a unique combination of management, technical, sales, marketing and business skills. Henderson has an MBA in Management Science and Bachelor of Science in Industrial Management from the University of Tennessee. Keynote Session
Speaker - Johan Krebbers [
Johan Krebbers has been Group IT Architect with Royal Dutch Shell since January of 2005. With full accountability for the IT architecture across the entire group including applications, data and infrastructure, Johan ensures the Shell Group has a clear target architecture and the roadmaps to achieve it. An integral part of this is maintaining relationships with a variety of external parties and constant contact with the multitude of internal business leaders. Between 2003 and 2005 Johan worked in Shell?s Exploration and Production business unit as Infrastructure Architect. And previous to this spent three years as Architecture and Development Manager for the Shell Group Infrastructure Desktop (GID) project, which rolled out the same desktop infrastructure to 130,000 users in over 130 countries. Johan has been with Shell for 25 years in a variety of IT positions in a variety of locations in the UK and Netherlands, and is currently based in The Hague, in the Netherlands. | |
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Breakout Session
Applications & Platforms--The New Ecosystem
Download all the presentations for this session in a single zipped archive Moderator - Andrew Davis [
Andrew W. Davis, Managing Partner at Wainhouse Research, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and an MBA from Harvard University. Market Review: Taking IP Telephony to the Next Level
Download all the presentations for this session in a single zipped archive Speaker - Allan Sulkin [
Allan Sulkin is president and founder of TEQConsult Group (teqconsult.com), an independent management consult practic focused on the enterprise communications market. Sulkin has more than 25 years telecommunications industry experience, and is widely recognized as the leading IP telephony communications product/market analyst. He is the author of PBX Systems for IP Telephony (McGraw Hill), has been a contributor to BCR for 20 years and has been a featured presenter at VoiceCon since its founding in 1991. Sulkin is an ECA Board Member and researcher/editor of its annual market report. He can be contacted at amsulkin@aol.com Speaker - Fergal Glynn [
Fergal Glynn is BlueNote Networks' architect. He is responsible for the company's technical roadmap and the design and development of future products. Prior to BlueNote, Glynn was a network architect at Fidelity Investments. In this role, he was responsible for the creation of Fidelity?s long-term technical vision and the development of innovative solutions for improving Fidelity?s global network. While at Fidelity, Glynn worked on cutting edge VoIP technologies that became the origins of BlueNote Networks. Speaker - Michael Giordano [
Michael J. Giordano, with the Avaya Chief Technology Organization, has spent more than 20 years spearheading the design and development of systems and the commercialization of packaged technology services across key industry sectors. He is responsible for the development and delivery of technology solutions, both internally and on behalf of clients. Mr. Giordano has also served as Director of Architecture for responsible for creating the Enterprise Architecture for the alignment of multi-channel insurance e-commerce/business vision with its software and technology architecture to support new market opportunities, client relationships and improved customer satisfaction. Mr. Giordano holds an M.S. in Software Engineering from Monmouth University and a B.A. in Business/Mathematics from Rutgers University. Speaker - Jack Jachner [
Jack Jachner is with Alcatel-Lucent as Senior Director, currently responsible for business development in Unified Conferencing and Collaboration. Jack was recently responsible for an Internal Venture developing an innovative Presence-based product to market. Previously he has led an innovation team on next-gen. communication applications, served as CTO for North America for enterprise Communication Servers, and was responsible for the engineering teams supporting the OmniPCX enterprise IP telephony product in North America. Jack has a Doctor of Science in Digital Signal Processing and a Master of Science in Data Networking both from MIT, and a Bachelor of EE from McGill University. With over 25 years in Telecommunications R&D, he has implemented VoIP in Xylan data switches, implemented wireless basestations for Tellabs, signal identification and detection for DoD at AAEC, and researched vocoders for Bell Northern Research. Design Issues for Voice on WLANs
Download all the presentations for this session in a single zipped archive Moderator - Michael Finneran [
MICHAEL F. FINNERAN, President of dBrn Associates, Inc. is an independent industry analyst, consultant, and writer with over 30-years in telecommunications and extensive experience in marketing, management, and technology. As an independent analyst/consultant, Mr. Finneran has provided strategic and tactical assistance to major firms. He is a frequent speaker at industry conferences including InterOp, VoiceCon, and the Wall Street Technology Association, and has written numerous articles for Business Communications Review, Computerworld, The Ticker, and The ACUTA Journal. For the past 22-years he has written the Networking Intelligence column for Business Communications Review. Mr. Finneran has also authored a number of White Papers, some of which are available at Webtorials (www.webtorials.com Enhancing VOIP for Unified Communications
Download all the presentations for this session in a single zipped archive Moderator - Marty Parker [
Marty Parker (marty@parkerbiz.com) is the principal of Communication Perspectives, offering short-term and long-term planning services to business enterprises in the areas of Unified Communications, mobility and messaging. The focus of his practice is to deliver employee effectiveness and business process improvement. Marty is an active leader in the Unified Communications market, with published articles in BCR, blogs on VoIPLoop, panel leadership at VoiceCon Fall 2006, and sponsorship of the UC Strategies resource site, www.ucstrategies.com. Speaker - David Chambers [
David Chambers leads the strategic direction of Aastra Intecom's award-winning technology team. Chambers began his career at Aastra Intecom in 1984 as an Engineer providing advanced technical support. In his 22+ years with Aastra, he has held individual technical and managerial roles in all areas of the Development organization, spanning hardware, embedded software, and applications. Prior to being named CTO, he was Vice President of Engineering. Chambers has been instrumental in the evolution and development of Aastra's distributed voice infrastructure, which has led the industry in reliability, capacity and scalability, and has won many awards from both customers and industry organizations. Under his direction, the company has pioneered telecommunications innovations which include the first PBX with converged voice and data, blended call center functionality, and the first PBX/ACD platform to provide a multi-site solution with centralized control. Chambers is one of Aastra?s primary patent contributors. Prior to joining Aastra, Chambers worked in the Seismic Data Processing Technology development group for Texas Instruments. He began his technical career with the United States Navy responsible for their advanced flight simulation technology. Speaker - Ajay Kapoor [
Ajay Kapoor Director Enterprise Communications Practice Avaya, Inc Mr. Kapoor is responsible for the professional services that surround Avaya?s world class communication systems including network consulting, security, and unified communications. Ajay is an IP Telephony veteran and has spent most of the last decade focused on the technology and the largest deployments in the world. Previously, he was Director of Customer Advocacy for Avaya Global Services and has also held leadership roles in Research & Development, Customer Support, and Client Service Management. Ajay is a graduate of the University of Texas with degrees in Computer Science and Philosophy. Speaker - Ingrid Tremblay [
Ingrid Tremblay, is the Product Marketing Leader for Enterprise Voice and Unified Communications at Nortel, with over 19 years experience in the Data Communicatons and Telecommunications industries. Her 9 years at Nortel have included roles in Product and Solutions Marketing, Managed Services and Business Development. In her current role, she is responsible for the development and execution of Unified Communications and IP Telephony market introductions, market assesment and product marketing strategy. Prior to Nortel, Ingrid was employed with Gandalf Data Ltd where she held positions in Public and Analyst/Consultant Relations, Product Marketing, Sales Engineering and Channel and Direct Sales. Speaker - Graham Howard [
Graham Howard is Director of Global Product Marketing in Siemens Communications? Enterprise Division, and concentrates on the positioning of the Large Systems, Gateway, Security and Data Product Portfolio. In previous roles he has led Strategic Planning for Siemens ICN in the USA and been intimately involved in the Siemens voice-data convergence strategy, and associated products, including VoIP, VoCable, and other leading-edge technologies, and in forecasting the market, customer and technology drivers for convergence. Graham also headed the Advanced Internet Applications function for Siemens Internet Solutions, and helped establish this worldwide business for Siemens, in the mid 90s. Other projects with Siemens in the US have included Strategic Planning, New Product Development, GSM Product Management, SONET, Digital Loop Carrier, Fiber-in-the-Loop, and Knowledge-Based Systems. Previously, Graham Howard held the position of Product Planning Executive for GPT and GEC in the UK, and was a member of the steering group for the nationwide launch of System X. He also led development teams there for voice and data switching systems, real-time telecommunications processor systems, flexible access systems, and many others. As an active member of the Institution of Electrical Engineers (IEE) in the UK, Graham served as both Secretary and Chairman of a large UK Midland Region and ran many successful conferences for the IEE. Graham was educated in the United Kingdom, is a Chartered Engineer, Fellow of the IEE, and holds a degree in Electrical Engineering from the University of London, UK. Conference-within-a-Conference
Next-Gen Technologies for the Contact Center
Download all the presentations for this session in a single zipped archive Moderator - Don Van Doren [
Don Van Doren is president of Vanguard Communications, a leading independent consulting company, founded in 1980. Vanguard helps clients achieve business goals by improving customer interactions through contact centers and self service systems, and by better collaboration among field staff and knowledge workers through innovations in unified communications. In customer contact solutions, Vanguard?s consultants work with traditional call centers, web-based systems, and self service capabilities. Their projects include assessments and recommendations, business process design, technology planning and selection, IP infrastructure planning, self-service design, and a variety of other customer contact projects. Vanguard also helps clients plan for unified communications capabilities ? the convergence of applications, technology, and business processes that will fundamentally alter the way companies get work done in the future. This convergence will blur today?s boundaries between internal and external communications and between different communication channels. Vanguard?s reputation in these fields is built both on thought leadership, and on the ability to identify and deliver pragmatic improvements to business processes, use of technology, and enhanced operations. Don provides overall corporate direction for Vanguard, and also works on client assignments in strategy, design, and use of new processes and technology. He contributes articles and columns to several communications publications and speaks at many industry conferences. Prior to founding Vanguard, he worked for several systems integration companies. Don has a B.A. from Yale University and an M.B.A. from the University of Michigan. Contact Don at dvandoren@vanguard.net, and visit Vanguard at www.vanguard.net. Speaker - Terry Hickey [
Terrence Hickey is the National Senior Practice Leader for Interactive Communications team within Customer Facing Solutions at IBM. The Interactive Communications Practice designs, implements and supports business solutions for Multimedia Contact Centres, creating a powerful environment to effectively manage customer interactions. Mr. Hickey is responsible for leadership, strategy and management of the practice. Terrence has a post-graduate in Telecommunications Management from Sheridan College and is currently completing his MBA at the Rotman School of Management, University of Toronto. Speaker - Jason Andersson [
Jason Andersson has a Masters of Business Administration (MBA) from Heriot-Watt University, Great Britain. He has extensive knowledge from the contact center industry. Jason has held positions as IT-manager for call centers, supported sales of solutions, as well as developing and managing various types of solutions. Jason has worked within the telecom industry covering a vast array of areas such as Enterprise CTI applications, contact centers, Mobile Commerce, MMS (Multimedia Messaging Solutions) and IMS (IP Multimedia Subsystems). Jason Andersson has been managing product management, r&d groups and has been involved in the customer care market with solutions for financial institutions, travel and transport industry, commerce and other segments of the industry for close to two decades. He began as responsible for the telephony and data services for a Swedish company with direct and indirect sales of European travels and vacations. Later he moved to a company that provided voice and data networks as technical and design support for customer care solutions that grew into a central support function for all related products, services and design as well as strategies. In this role, he trained sales and support-staff in call center implementation and CTI technology. After joining Ericsson he worked as R&D Solution Manager and International Product Manager for Call Centers in Ericsson Enterprise Systems based in California, USA, as well as Business Development of enterprise solutions including customer care technologies, directory strategies, computer telephony, Mobile Internet applications and messaging. He has spent the last six years working with operator solutions and IMS before rejoining the contact center area as solutions owner. Speaker - Chris Courneya [
Chris Courneya has over a decade of leadership experience in the technology sector. During this time Chris has played a key role in defining the company?s vision and delivering one of the first real-time, web-based contact centre software solutions available in the market. Chris' contributions have been instrumental in establishing Mitel?s solid foundation in the contact center market. Mitel contact center management software is found in 4,500 installations worldwide representing five percent of the contact centre software market worldwide. Prior to entering the contact center industry, Chris held the position of Senior Technical Writer and Project Manager for leading technology companies including Taske Technology and Calian Technical Services. Chris graduated from the University of Guelph in 1994 with a Bachelor of Science degree (Honors), specializing in resources management. | |
| Download all the presentations for Wednesday in a single zipped archive | |
| Wednesday, March 7 | |
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Early Bird Session
Building the New IT Organization I: Role of the Applications Team
Download all the presentations for this session in a single zipped archive Speaker - Kit Baldwin [
For more than a decade Kit Baldwin has been a part of consulting services at the forefront of IT technologies. He began his career by building his own small business IT consulting services where he provided turnkey solutions and strategic vision for small businesses. His current 7 year tenure at Intervoice began in the IT department where his skills were used to design and deploy the corporate IT strategy over six continents. His ability to understand a problem and develop a solution that evaluates both technical requirements as well as business constraints resulted in his current role as a Solution Architect. He has been at the technology forefront of Intervoice's strategic products group which is dedicated to evaluating and deploying cutting edge technologies, and integrating those technologies into Intervoice's ever growing portfolio of solutions. Baldwin has a BA in Business Computer Information Systems from Midwestern State University. IP Phones: Where's My Red "Hold" Button?
Download all the presentations for this session in a single zipped archive Moderator - Allan Sulkin [
Allan Sulkin is president and founder of TEQConsult Group (teqconsult.com), an independent management consult practic focused on the enterprise communications market. Sulkin has more than 25 years telecommunications industry experience, and is widely recognized as the leading IP telephony communications product/market analyst. He is the author of PBX Systems for IP Telephony (McGraw Hill), has been a contributor to BCR for 20 years and has been a featured presenter at VoiceCon since its founding in 1991. Sulkin is an ECA Board Member and researcher/editor of its annual market report. He can be contacted at amsulkin@aol.com Speaker - John Bartlett [
John Bartlett is a leading authority on real-time traffic, Internet performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has 27 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired. Mr. Bartlett also served on the IEEE 802.1 committee during this period, and contributed to the development of the IEEE 802.1P and IEEE 802.1Q standards (priority and VLANs.) He previously worked for 9 years at Encore Computer, Corp. in engineering and engineering management positions designing networking equipment and large scale multiprocessor systems. At the end of this time Mr. Bartlett was managing 70 engineers across 2 geographic sites. John also spent six years with Intel Corporation during the early years of microprocessor design and acceptance into the market. A popular speaker at InterOp and at VoiceCon, John gives tutorials on Quality of Service, application performance and real time traffic behavior on LANs and the Internet. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering, where he received the Dartmouth Society of Engineers Annual Prize for the quality of his thesis presentation. John is co-owner of a patent in shared memory multiprocessor design. VoWLAN Market/Deployment Update
Download all the presentations for this session in a single zipped archive Speaker - Ben Guderian [
Ben Guderian is responsible for strategic marketing of SpectraLink?s market-leading workplace wireless telephone solutions. Guderian?s experience includes nearly 20 years in telecommunications and networking. Prior to joining SpectraLink in 1992, he held engineering and marketing positions with several telecommunication and data communication equipment manufacturers. Speaker - Patrick Kelly [
Patrick J. Kelly is a solution developer for the Communications practice. He is a Cisco Certified Internetworking Expert (CCIE®) responsible for developing innovative solutions including IP telephony, real-time communications, and remote managed services. Patrick has been working with IP technologies for the past seven years including consulting and support for many large global networks. His areas of expertise include security, wireless, enterprise messaging, campus networks, multi-protocol label switching (MPLS), and voice over IP (VoIP). Unified Communications Market Update
Download all the presentations for this session in a single zipped archive Speaker - Blair Pleasant [
President & Principal Analyst, COMMfusion LLC Co-Founder, Unified Communication Strategies. Blair Pleasant provides consulting and market research analysis on voice/data convergence markets and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting. With over 18 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, contact center software, Computer Telephony Integration (CTI), and voice processing. Blair has authored many highly acclaimed market studies, and provides market research analysis and consulting services to both end user and vendor clients. She has also authored several white papers for a variety of companies in the contact center and unified messaging markets, which include descriptions of market trends, technology insights, and specific product descriptions. Custom research projects for vendors and end-user clients include competitive analysis, vendor selection, market sizing, channel partner evaluation, end-user research, market positioning, and general marketing assistance. Ms. Pleasant received a BA degree in Communications from Albany State University, plus an MBA in marketing and MS in Broadcast Administration from Boston University. Elements of a Vulnerability Assessment
Download all the presentations for this session in a single zipped archive Speaker - Llewellyn Derry [
Llewellyn Derry is the Director of Security Solutions at NEC Unified Solutions. He is responsible for designing, building, launching and supporting a portfolio of professional and managed security services for the enterprise and government market segments. He works with the NEC Operations and Marketing teams to deliver value-based services solutions. Prior to joining NEC in 2005, Llewellyn held many positions within the telecommunications/Internet industry and had 8 years of domestic and international experience. He spent 13 years with AT&T in positions ranging from voice/data network design engineering, sales/sales management, product management and business development. He spent nearly two years with Cisco Systems in the Service Provider Emerging Technology Division and has helped to launch two start-up companies. He has also built and launched a Managed Network Security Practice for Netscreen, an AT&T value-added reseller. Llewellyn holds a Bachelor?s degree in Economics from Texas A&M University and an MBA in International Business Management from the University of Dallas. He also holds the CISSP, CISM and CHSP Security Certifications. Moderator - Ken Agress [
Ken Agress provides consulting services as a part of PlanNet Consulting after over fifteen years working in a wide variety of networking roles. Over the course of his career, he has worked as a consultant, network manager, product manager, and technical specialist,. This breadth of experience provides excellent coverage of many operation and technical issues, generally focusing on designing network environments to support critical applications such as IP Telephony, ERP, and CRM. Mr. Agress?s experience spans a wide range of organizations, including Fortune 100 corporations and large government institutions. His client list includes Qualcomm, California State University Office of the Chancellor, Clark County Nevada, AmerisourceBergen, and Washington Mutual Bank. These engagements have addressed numerous issues, including: ? Developing strategic plans to support Voice over IP, IP Telephony, and similar critical applications. ? Providing a full range of procurement support for network electronics and services capable of supporting IP Telephony, ERP, CRM, and other high-priority applications. ? Assessing network capabilities and defining activities required to address critical application requirements. ? Predicting application performance prior to deployment through network modeling. ? Analyzing the behavior of specific applications and transactions to assist in problem identification and resolution. ? Providing business decision support for technology issues using both quantitative and qualitative data. ? Assisting clients in identifying and remedying operational issues and concerns Mr. Agress holds a Bachelor of Science in Business Administration, bringing a common-sense, results-oriented approach to solution identification and deployment. This approach has provided his clients with cost-effective, useful solutions designed to provide appropriate performance for current and new applications over an extended period of time. | |
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Keynote Session
Speaker - Charles Giancarlo [
Charles Giancarlo is responsible for the overall strategy and execution of Cisco technology development. He directs eight technology groups -- routing, switching, security, IP communications, wireless networking, storage networking and network management. Giancarlo is also President of Cisco-Linksys LLC, which is the leader in home networking with a market share of more than 60% and revenues of close to $1 billion. Giancarlo co-chairs the Cisco Enterprise Business Council and previously, he ran Cisco's Service Provider Business Council. He also has served as V.P. of Business Development. Giancarlo joined Cisco through the acquisition of Kalpana, Inc., and he was a cofounder and V. P. for Adaptive Corporation, which developed the industry?s first ATM product for the LAN market. He holds patents in ATM and voice technologies. Giancarlo holds B.S. and M.S. degrees in electrical engineering from Brown University and the University of California at Berkeley, respectively, and an MBA from Harvard. | |
|
Breakout Session
Applications Payoffs: Case Studies
Download all the presentations for this session in a single zipped archive Speaker - Eric Kellerer [
Eric Kellerer, Ed.D. Kellerer has served as the Executive Director of Information Technology at Northwest Nazarene University (NNU) for the past 10 years. During that time, he has completed his Doctorate in Education from Boise State University. His area of study was distance learning and educational technology. As a campus leader in technology, he oversees all computing and telecommunication efforts of the campus. In addition to his role in technology he also finds time to teach graduate classes on Management Information Systems for the MBA program. Conference presentations that Kellerer has given include: ???Asynchronous, Internet Based Connected Learning and the Role of Course Management Software.? Oxford Lecture Series, Northwest Nazarene University ???Wireless Enterprise Installation? - Idaho Intermountain Association for Systems Management Northwest Nazarene University is a private Christian liberal arts institution. It has approximately 1,200 undergraduate students and 500 graduate students. About 800 of these students are residents on the campus. Speaker - Tim Oliwiak [
With 11 years of experience in information systems Mr. Oliwiak has been involved in consulting, teaching as well as authoring two technical manuals. Mr. Oliwiak is currently overseeing the voice systems of a 440,000 square foot facility with approximately 4000 employees. Managed/Hosted Services: What Can the Carriers Deliver?
Download all the presentations for this session in a single zipped archive Moderator - Mark Ricca [
Mark Ricca is a Senior Analyst and Partner with IntelliCom Analytics, a market research and professional services firm in the information systems and services industry. The Firm offers programs and custom consuting services to end users, manufacturers, channels, network service providers and software developers. Mark's previous industry positions include: EVP, InfoTech; Director, Gartner Group; Senior Manager, Coopers & Lybrand; Division Manager, AT&T and Senior Manager, American Express. Speaker - Colin Spence [
As COO, Colin Spence is responsible for BT?s commercial operations in North America, for expanding BT?s capabilities in region, driving strategic development and forming new supplier and distribution partnerships. BT has approximately 3,000 employees in the US, focused on establishing BT as a leading provider of global networked IT services. Prior to his appointment in October 2005, Spence had dual roles as vice president, Business Management and Marketing, and was responsible for P&L management and increasing sales and brand awareness among BT?s multi-sited organization target market. Spence spent several years with BT?s global Wholesale Business, where he was responsible for all sales to BT?s top 50 fixed telco, mobile and ISP customers outside the UK. Before his move to Wholesale, Spence was vice president, BT Global Products, managing BT?s broad portfolio of global voice and data services Before returning to BT, Spence held a variety of senior roles at Concert, the BT-AT&T global venture that was finally dissolved in 2002. Colin has 25 years experience in commercial and product management, marketing, business development and international sales and has been based in the US for the last 15 years. Colin began his career in telecommunications in 1981 with British Telecom based in London. Colin lives and works in Reston, Virginia, with his wife and two teenage children. His favorite pastime is boating on the Chesapeake Bay. Colin holds a degree from Aston University in Birmingham, England and attended school at Farnham College, Farnham, England. Speaker - Laurie Shook [
Laurie Shook is director of Managed IP Telephony Services for Verizon Business, a premier provider of advanced global communications and information technology (IT) Solutions. In this role she is responsible for marketing and managing IP Telephony solutions to business and government customers. Prior to her tenure with Verizon Business, Shook held a similar position with the former MCI. An industry veteran, Shook has more than eight years experience in marketing and management of Voice over Internet Protocol (VoIP) products and services. Prior to her role with the former MCI, she was the director of marketing for VocalData, where she oversaw marketing activities for IP telephony application software development. She also played an active part in sales, partner co-marketing, competitive analysis, and public and industry analyst relations. Shook was director of Global Marketing for Lucent Technology from 1997 to 2001 and spent 10 years at Sprint where she managed consumer and calling-card marketing programs. Shook began her career as a senior planner for Hallmark Cards in Kansas City, Missouri. Shook holds a bachelor's degree from Murray State University in journalism, and a master?s degree in marketing from Vanderbilt University. Speaker - Michael Burrell [
Mr. Burrell brings 22 years of expertise in voice, data networking, IP, and managed services. His current responsibilities at Orange Business Services include management of the IP trunking service offer globally. This provides full interoperability and support for Alcatel, Avaya, Cisco and Nortel IP Telephony systems, TDM PBXs and hosted IP telephony with a VoIP VPN. In 2005, Burrell led a team to launch an Avaya-based IP telephony solution and become the 1st global Avaya Strategic Partner. In 2004, he launched Optimize Telephony Solution based on life cycle approach to IP Telephony. In February 2002, Burrell helped develop and launch of the industry?s first end-to-end IP Telephony solution with global availability. The service received the Frost and Sullivan 2002 Market Engineering Award for Product Innovation. As a senior manager at BellSouth, Burrell led a team to build an Enterprise Network Consulting practice around network design, performance assessment, and security consulting. In 1998, he helped to plan and launch BellSouth Managed Network Solutions in an alliance with EDS to offer customers managed services for WAN, LAN, and applications. During his ten years at MCI, Mr. Burrell provided decision support, market program management and competitive assessment. In 1995, he helped launch MCI ?s entry into the ISP business through internetMCI. In 1994, Burrell supported the launch of Concert, MCI global services? joint venture with British Telecom, contributed to the successful offering of VPN voice and data services to multinational businesses. Mr. Burrell?s speaking engagements include: VoiceCon, VON, Network World Technology Tour - VoIP, Connect ? Reality of Convergence, Wall Street Technology Association Hot Technologies, and BellSouth Major Client Association Conference. SIP Interoperability and Extensions
Download all the presentations for this session in a single zipped archive Moderator - Edwin Mier [
About Edwin E. Mier ? Ed is CEO of MierConsulting, an independent consultancy focusing on VoIP measurement, monitoring and management. He is also now a regular contributor to leading trade publications including BCR and VON magazine. Ed previous founded and for many years ran Mier Communications Inc. (Miercom), the leading independent network consultancy and product test center based in New Jersey. He was also previously managing editor of Data Communications magazine, a senior analyst with Data Decisions and a senior staff member with Datapro Research Corp., where he specialized in analyzing and reporting on data networks and equipment, communications protocols and network architectures. With more than 25 years field experience as a network designer and implementer, Ed has authored over two hundred ground-breaking feature articles covering all aspects of communications and networking. These have been published in Business Week, Byte, Popular Computing, NetworkWorld, Business Communications Review, VON Magazine and other periodicals. His articles have been translated into numerous foreign languages. His consulting achievements include the complete design and deployment of several global networks, and dozens of LAN and campus networks. His areas of expertise include: VoIP, security, storage, network diagnostics, performance optimization and network management. Ed holds a bachelors degree in journalism from Lehigh University (Bethlehem, Pa.), has completed graduate study in Computer Science, and graduate work towards an MBA. He served as an Infantry officer in the U.S. Army, and has attended and completed a broad assortment of technical and specialty schools, symposia and training courses ? including AT&T?s optical fiber splicing school. Ed is a member of the American Legion. He lives with his wife in Hightstown, N.J. Presence: Cornerstone of Enterprise Communications
Download all the presentations for this session in a single zipped archive Speaker - Stephen Beamish [
Stephen Beamish is responsible for all Mitel® corporate business development initiatives. This includes managing Mitel?s growth in channel development and business partnerships and expanding Mitel?s global market presence. As well, Stephen is responsible for the management and expansion of Mitel?s key strategic alliances including heading Mitel?s partnership within the Microsoft® Unified Communications group. Prior to this latest appointment, Stephen was responsible for marketing Mitel?s comprehensive portfolio of small, medium and enterprise business communications solutions that deeply integrate into customer processes, creating new efficiencies and productivity benefits. These include Networked Enterprise, Mobility, Messaging, Customer Interaction and Team Working solutions. Since joining Mitel in 2003, Stephen has spearheaded the efforts that have led to the integration of Microsoft Office Live Communications Server 2005 with Mitel?s Live Business Gateway solution. Combined, the unified communications solution seamlessly integrates voice, presence, chat and email into powerful real-time collaboration and presence capabilities that Live Communications Server 2005 brings. Prior to joining Mitel, Stephen was Director of Product Marketing at Tropic Networks®, a supplier of metro-area optical networking equipment. Prior to Tropic Networks, Stephen was Director of Global Product Marketing for the Alcatel® Broadband Access Product Line. Stephen is a sought out speaker for many industry events and has published a number of business and technology white papers. He has an International MBA from the Norwegian School of Economics and holds a patent in ROI Business Modeling. Speaker - Chris Cullin [
As a Director of Product Management for Microsoft Unified Communications, Chris is responsible for unified communication product lines, including Microsoft Office Communicator and Office Live Meeting. Chris recently joined Microsoft with over 15 years of IP Telephony and networking experience in a variety of product planning, sales and marketing roles. This included over 10 years with Cisco Systems where he was responsible for planning and marketing for IP Telephony and Unified Communications systems. Chris has a Masters of Business Administration from San Jose State University and holds a Bachelor of Engineering from Monash University of Australia. Speaker - Gwynne Wade [
Gwynne Wade is the Vice President leading the Emerging Technologies Business Unit for Global Communications Solutions at Avaya. Emerging Technologies includes technologies associated with and underlying the Communications-Enabled Business Process products and the Avaya Presence solution. Ms. Wade also works with local management teams to drive Avaya business expansion in Russia and India. In her previous position, Ms. Wade was responsible for the Communication Services Division?s annual strategy and had Product Management responsibility for the Multi-media Conferencing and emerging Communication Services portfolios. Prior to joining Avaya, Ms. Wade served for more than 20 years in a variety of positions in technology, product management, and strategy. As business leader for Contact Centers and Self Service at Nortel Networks, Ms. Wade led a 230-person professional services and product management team. She was also a key contributor to the team responsible for the creation for of a next-generation call-center product still in the market today. Ms. Wade holds a Bachelor of Science degree in Computer Science from the University of the Pacific in California. Avaya Inc. designs, builds and manages business communications applications for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. November 2006 | |
|
Breakout Session
Is Video Finally Ready for Mass Deployment?
Download all the presentations for this session in a single zipped archive Moderator - Andrew Davis [
Andrew W. Davis, Managing Partner at Wainhouse Research, has more than ten years experience as a successful technology consultant and industry analyst. Prior to independent consulting, Andrew held senior marketing positions with several large and small high-technology companies. He has authored over 250 trade journal articles and opinion columns on multimedia communications, image and signal processing, videoconferencing, and corporate strategies. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, the Wainhouse Research Bulletin. A well-known industry guest speaker, Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and an MBA from Harvard University. Voice-Ready Data Equipment: What You Need
Download all the presentations for this session in a single zipped archive Moderator - John Bartlett [
John Bartlett is a leading authority on real-time traffic, Internet performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has 27 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired. Mr. Bartlett also served on the IEEE 802.1 committee during this period, and contributed to the development of the IEEE 802.1P and IEEE 802.1Q standards (priority and VLANs.) He previously worked for 9 years at Encore Computer, Corp. in engineering and engineering management positions designing networking equipment and large scale multiprocessor systems. At the end of this time Mr. Bartlett was managing 70 engineers across 2 geographic sites. John also spent six years with Intel Corporation during the early years of microprocessor design and acceptance into the market. A popular speaker at InterOp and at VoiceCon, John gives tutorials on Quality of Service, application performance and real time traffic behavior on LANs and the Internet. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering, where he received the Dartmouth Society of Engineers Annual Prize for the quality of his thesis presentation. John is co-owner of a patent in shared memory multiprocessor design. Wide Area Services & Technologies
Download all the presentations for this session in a single zipped archive Speaker - David Rohde [
David Rohde is a senior consultant with TechCaliber Consulting, LLC, the leader in providing real-time telecom rate benchmarking and network services procurement exclusively for national and multinational enterprise end-users. David brings 16 years of broad experience in the analysis of carrier enterprise services and telecommunications industry structure. At TechCaliber he has assisted financial institutions, retailers, global service companies and others particularly in the procurement and migration of multimillion-dollar enterprise data networks across a range of frame relay, ATM, MPLS and dedicated Internet solutions. David also specializes in analysis of the financial position of national and global carriers with regard to their financial stability and capability to invest in particular areas of network deployment that are most important to large corporate users. Previous to TechCaliber, David was a senior research analyst at the Yankee Group, a writer and columnist for the trade publication Network World, and tariff analyst and editor at the Center for Communications Management Information. He continues to author articles on matters of interest to large enterprises in industry publications, including Business Communications Review, and is a frequent speaker at industry conferences. David is a graduate of Northwestern University and lives with his wife in Springfield, Virginia. Fixed/Mobile Convergence: What's Real, What's Needed
Download all the presentations for this session in a single zipped archive Speaker - Ebrahim Keshavarz [
As Vice President of New Services Development, Keshavarz is responsible for identifying and launching new strategic lines of business for AT&T to service enterprises and small businesses. These services currently include wireless data services (such as RFID), utility computing, and converged networking services. His key areas of expertise include strategy and product development in new and rapid growth technology areas such as computing platforms, interactive marketing, and advanced networking services. Keshavarz joined AT&T in 2003 and previously served as Managing Director of AT&T Corporate Strategy, developing analysis of key issues including pricing, segmentation, competitive and technology strategies. He also led the ABS Business Strategy & Emerging Technology team which generated strategic recommendations for AT&T?s Business Services division and identified and piloted emerging technology focused services for AT&T. Prior to AT&T, Keshavarz held a variety of positions and led several key projects in the area of product management, product marketing, strategy and financial analysis for companies including Morgan Stanley, Compaq Computer (now Hewlett-Packard), Boston Consulting Group, Bertelsmann, and DoubleClick. Keshavarz holds a bachelor?s degree from Rice University and a MBA from Harvard Business School. He frequently speaks at leading industry events such as Wireless World, Mobile Entertainment Summit, Global eSubscription Symposium and Taking M-Commerce to the Max Industry Leaders Roundtable. Speaker - Dan McHugh [
Dan McHugh brings more than twenty years experience in the development and delivery of professional services to his role in promoting Alcatel ? Lucent?s worldwide services capability. In this capacity, Mr. McHugh has managed major networking efforts in Australia, Singapore, Japan, Sweden, England, Italy, Canada, and the United States, providing a range of technical and analytical services geared to mapping business needs against technology and vice versa. Among his areas of specialty are business analysis, portfolio and major project management, research of new technologies, and technology consulting. Dan McHugh holds a bachelor of arts degree in economics from Jersey City State College and masters of business administration in technology management from the University of Phoenix. Speaker - Vivek Khuller [
Vivek Khuller is President and Chief Executive Officer of DiVitas Networks. Prior to co-founding DiVitas, Vivek spent one-and-a-half years at Clearstone Venture Partners, where he was a Venture Partner, and at Matrix Partners, where he was an Entrepreneur In Residence (EIP). Prior to that, Vivek spent two years at Sycamore Networks as a Business Development Director and five years at Verizon. Vivek received his MBA with Distinction from Harvard Business School in 1998. He also holds an MSEE degree from the University of Maryland and a BSEE degree from Mangalore University in India. Speaker - Tammy Wheat [
Currently responsible for Ericsson Enterprise Mobility Solutions for North American Corporate Customers. 20+ years of telecom experience. Sales and business development experience with tier 1 and tier 2 operators, and Enterprise. Extensive experience in software product development, project management, line management, and product management. Inventor and business development partner for an internet enabler venture product and applications. BS CS, cum laude. Upgrading the Desktop to Support Unified Communications
Download all the presentations for this session in a single zipped archive Moderator - Jim Burton [
Jim Burton is Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues. In the early 1990s, Burton recognized the challenges vendors and the channel faced as they developed and installed integrated voice/data products. He became the leading authority in the voice/data integration industry and is credited with "coining" the term computer-telephone integration (CTI). Burton helped companies including Microsoft and Intel enter the voice market and helped AT&T (now Avaya), Mitel, NEC, Nortel, Siemens and Toshiba with their CTI strategies. In the late 1990s, venture capitalists turned to Burton for help in evaluating potential investments in IP PBX start-ups. He went on to help these and other companies with strategic planning and partnering, including NBX (acquired by 3Com, Selsius (acquired by Cisco), ShoreTel and Sphere Communications. In the early 2000s, Burton began focusing on wireless services and technologies. In 2005 Burton started helping vendors with their Unified Communications strategy and in 2006, along with several colleagues, created a web site, UCStrategies.com, to provide information for enterprise customers and vendors. Speaker - Andrew Hunkins [
Andrew Hunkins is founder and chief technology officer of Unimax. He is a pioneer in the industry, and holds two patents in disparate data synchronization and authored the ECTF M.001 specification and coauthored the M.100 specification, two vendor independent standards for computer telephony application and server management. Hunkins has served as chairman of the Board of Directors and president of the Enterprise Computer Telephony Forum and is Chair of the VoIP Consortium. Speaker - Loki Jorgenson [
With a Ph.D. in computational physics from McGill University, Loki has been active in scientific computation, physics and mathematics, visualization, and simulation for more than 20 years. He has published in areas as diverse as philosophy, graphics, educational technologies, statistical mechanics, and logic and number theory. Loki is an Adjunct Professor of Mathematics at Simon Fraser University where he co-founded the Center for Experimental and Constructive Mathematics. He has directed academic research in numerous network-centric projects from high performance computing to telelearning, working closely with private sector partners and government. At Apparent Networks, Loki is responsible for leading our efforts in critical research areas such as wireless and VoIP, expert systems, and intelligent networks in collaboration with international thought leaders and as a corporate member of Internet2. Speaker - Fiona Lodge [
Dr. Fiona Lodge is an expert in the field of telephony solutions design, deployment and operations gained from more than 13 years of experience in telecommunications, including the last seven years specifically in the area of IP telephony and VoIP for carriers and enterprises. Her expertise is based on a deep technical understanding of all facets of IP telephony environments on top of a business analyst?s perspective on IPT customer requirements. Dr. Lodge is currently is the Product Manager for the PROGNOSIS IP telephony management suite covering all Cisco IP telephony solutions. She is responsible for ensuring that the PROGNOSIS solutions address the needs of large enterprise customers, managed service providers and hosted-telephony carriers. Her focus is on adding value to their designs, solutions, and operational processes. Recent engagements have included some of the world?s largest firms in financial services, telecommunications, manufacturing, utilities, retail, government and education. Prior to joining PROGNOSIS, she worked for a pioneering manufacturer of a carrier-grade signalling gateway and softswitch solution. In addition to architecting the products, she was responsible for advising the company?s worldwide customer base on how to design and deploy their carrier IPT offerings. Dr. Lodge earned her PhD from Dublin City University in 1999 with work focused on the performance of Intelligent Networks. From 1996 to1999, she was Project Manager and Architect for a European Commission research project investigating methodologies for the creation of IP-centric telecommunications services. She earned her bachelor?s degree in Electrical Engineering degree with first class honors from Dublin City University in 1992. Speaker - Brian Gollaher [
Brian Gollaher has 25+ years of experience in computer networking, network management, and packet voice. His background includes product management, business development, and product development. Brian is Director of Product Management for the CA Network and Voice Management product line. Prior to CA, Brian was an independent consultant, architecting and installing voice over IP systems. Brian was a founder of two wireless start-ups, Airity Networks and Avian Communications. Before his start-up experiences, Brian served as VP, Business Development at 3Com and as VP of the 3Com DSL division. He was VP, R&D at US Robotics where he led a large development team and he managed development teams at General DataComm and Burroughs Corporation. Brian has an MBA in Marketing and a B.S. in Electrical Engineering and Computer Science from the University of Connecticut. | |
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| Thursday, March 8 | |
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Early Bird Session
Speaker - Dikran Kassabian [
Deke Kassabian is the Senior Technology Director for Networking and Telecommunications at the University of Pennsylvania. His responsibilities include communications technology planning for data, voice, and video networks serving 40,000 users, and the management and direction of a technical staff of 30 full-time networking professionals. He also serves as Engineering Director for the MAGPI GigaPoP in Philadelphia, and is an active participant in numerous Internet2 initiatives in the area of advanced communications and security. Deke holds a B.S. in Computational Mathematics from Long Island University, and an M.S. in Telecommunications Engineering from the University of Rochester. Speaker - Arnold Solomon [
Arnold is a Senior Information Technology Architect for Southern Company. In this capacity he identifies new technology and assesses its business value. Currently Arnold is focused on Voice over IP technology with an emphasis on telephony applications and enhancements. He is a graduate of SUNY College at Oswego and a TIA certified Convergence Technologies Professional. He also holds contractor?s licenses in Electrical Power, Telecommunications and Outside Plant. Arnold has developed many ingenious migration and support strategies for enterprise PBX and voicemail networks. He used his background in educational design to author and instruct in-house classes on PBX service and data communications. Arnold?s innovative telecommunications ideas have been published in Teleconnect Magazine. Migrating Your Messaging System
Download all the presentations for this session in a single zipped archive Moderator - Marty Parker [
Marty Parker (marty@parkerbiz.com) is the principal of Communication Perspectives, offering short-term and long-term planning services to business enterprises in the areas of Unified Communications, mobility and messaging. The focus of his practice is to deliver employee effectiveness and business process improvement. Marty is an active leader in the Unified Communications market, with published articles in BCR, blogs on VoIPLoop, panel leadership at VoiceCon Fall 2006, and sponsorship of the UC Strategies resource site, www.ucstrategies.com. Delivering Voice (and Other Apps) across the Wide Area
Download all the presentations for this session in a single zipped archive Speaker - John Bartlett [
John Bartlett is a leading authority on real-time traffic, Internet performance and Quality of Service (QoS) techniques. He specializes in helping enterprises manage voice, video and data application performance. John has 27 years of experience in the semiconductor, computer and communications fields in marketing, sales, engineering, manufacturing and consulting roles. He has contributed to microprocessor, computer and network equipment design for over 40 products. He has been consulting since 1996. Prior to working as a consultant, John was a founder and VP of Engineering and Manufacturing at Agile Networks, now part of Lucent Technologies. Under his leadership, the company designed and built a high performance Ethernet switch implementing VLANs, and one of the first commercial ATM switches. Both products were successfully introduced to the market and the firm became profitable before it was acquired. Mr. Bartlett also served on the IEEE 802.1 committee during this period, and contributed to the development of the IEEE 802.1P and IEEE 802.1Q standards (priority and VLANs.) He previously worked for 9 years at Encore Computer, Corp. in engineering and engineering management positions designing networking equipment and large scale multiprocessor systems. At the end of this time Mr. Bartlett was managing 70 engineers across 2 geographic sites. John also spent six years with Intel Corporation during the early years of microprocessor design and acceptance into the market. A popular speaker at InterOp and at VoiceCon, John gives tutorials on Quality of Service, application performance and real time traffic behavior on LANs and the Internet. John is a graduate of Dartmouth College, and Dartmouth's Thayer School of Engineering, where he received the Dartmouth Society of Engineers Annual Prize for the quality of his thesis presentation. John is co-owner of a patent in shared memory multiprocessor design. Speaker - Lisa Phifer [
Lisa A. Phifer, Vice President of Core Competence Inc., has been involved in the design, implementation, and evaluation of networking, security, and management products for over 25 years. At Core Competence, she has advised companies large and small regarding security needs, product assessment, and the use of emerging technologies and best practices. Before joining Core Competence, Lisa won a Bellcore President's Award for her work on ATM Network Management. She teaches about wireless LANs, mobile security, and virtual private networking, and has written extensively for numerous publications, including Wi-Fi Planet, ISP-Planet, Business Communications Review, Information Security, and SearchSecurity. Lisa's monthly Mobile Innovator column is published by searchMobileComputing. IP Telephony in Crisis Situations
Download all the presentations for this session in a single zipped archive Speaker - Chuck Reagan [
Chuck Reagan, President and CEO of VoIP Networks (formerly Worldwide Telecom), has over 1years of experience in the telecommunications industry and has been instrumental in the deployment of many large-scale VoIP based networks. In 2006, VoIP Networks became Mitel?s largest VAR in the United States. Chuck is also the founder of VoiceGard, the nation?s largest provider of telecommunications recovery solutions for business. He draws on this experience in developing leading edge voice recovery solutions via VoIP. Chuck?s first-hand knowledge of VoIP fundamentals and his ability to translate these complex subject matters into everyday terms for his audiences has been a hallmark of his success. In addition to this year?s conference Chuck also was a presenter at VoiceCon 2006 and has also been a featured speaker for the Society of Telecommunications Consultants (STC). Speaker - Nick Maier [
Mr. Maier is a senior executive with over 20 years of strategic product development and business development in software and telecommunications. In his current role, Mr. Maier is responsible for RedSky?s product development plan for location information services as well as responsible for RedSky?s strategic channel relationships with IP-PBX platform providers. Mr. Maier?s group actively participates in the standards bodies, IETF and ATIS ESIF that are creating the standards for emergency calling services and location information services of the future. Previously, Mr. Maier was CEO of a web start-up, NewZing and Vice President of OEM Sales for Plantronics. | |
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Breakout Session
Building the New IT Organization II: Taking on Converged Nets
Download all the presentations for this session in a single zipped archive Speaker - Dennis Schmidt [
Over 16 years experience building teams to conduct and oversee complex next generation technical operations with start-up wireless, CLEC, and DLEC communications providers and Fortune 50 Corporations. During his tenure Dennis has led Strategic Sourcing for Bank of America?s Voice and Data Networks, End to End Voice Services for Bank of America?s Domestic Corporate Enterprise and Consumer Branch Voice, the VoIP converged technical services team through out the Banks ?Proof of Concept? and Pilot phases, and now has assumed the role of Senior Vice President and Program Executive over the Bank?s Voice Over IP Program Management Office responsible for the transformation of all Consumer, Enterprise, and Call Center locations to VoIP. Speaker - Scott Merritt [
MBA and BA BS MIS from UCF, Cisco Certified Voice Professional, PMP, Over a decade in high tech and have been working on IPT since 1999. In telecom since 1996 and have installed, serviced, consulted, and managed a large number of telephony implementations. Responsible for designing a training program for a large Computer Services department aimed at building a team of converged engineers to allow the University to leverage the advantages of new technologies. Speaker - Dave Wilcox [
Dave Wilcox is the President and CEO of Global Skills X-change . Mr. Wilcox was the former Executive Deputy Director of the NSSB in Washington, DC. In this role he was responsible for developing strategies for infusing industry skills standards and certifications in the Workforce Development and Educational systems of the United States. Experienced in management skills and business leadership development, Mr. Wilcox holds a Master of Science degree in Counseling and Human Resources and a Master of Science in Electrical Engineering and is a registered Professional Engineer. Prior to his role with GSX, he provided quality leadership and strategic management services for major corporations, the Department of Defense, and many public agencies. He serves on numerous national task forces, Boards, and committees and has been recognized in many publications including "Who's Who in America". Peer-to-Peer for Enterprise Voice?
Download all the presentations for this session in a single zipped archive Moderator - David Bryan [
David Bryan is a leading expert in the area of P2P SIP. He has played a leading role in IETF P2PSIP efforts, and has published numerous IETF drafts, academic papers and industry trade articles on the subject. David is the CTO and co-founder of SIPeerior Technologies, Inc., a leading provider of P2PSIP technology. David is active in the SIP community, including heading up p2psip.org, the leading community site for P2PSIP, and is involved with SIPFoundry, the reSIProcate project, and Vovida.org. David was co-founder and CTO of Jasomi Networks, a pioneer in the SIP Session Border Controller (SBC) market. Jasomi was sold to Ditech Communications (Nasdaq: DITC) in June 2005. David previously worked for Cisco Systems (Nasdaq: CSCO) and Vovida Networks. David holds bachelor's degrees in Computer Science and Physics from Richard Stockton College in NJ, as well as a master's degree in Computer Science from The College of William and Mary, where he is completing his Ph.D. Wireless Carrier Services Update
Download all the presentations for this session in a single zipped archive Moderator - Kevin DiLallo [
Kevin DiLallo is a partner in Levine, Blaszak, Block & Boothby, LLP, where his practice focuses on telecommunications regulatory and policy matters and corporate and commercial transactions. Mr. DiLallo spearheaded the successful effort by the Computer Industry Coalition on Advanced Television Service to persuade the Federal Communications Commission to reject a transmission standard for digital television that was anathema to computer applications and convergence, and he helped broker a settlement with the television broadcasting and consumer electronics manufacturing industries in which the affected industries agreed on a market-based approach to defining digital TV broadcasting formats. Mr. DiLallo has represented large corporate users of telecommunications services in court and administrative proceedings to enforce such users' rights against carriers under telecommunications agreements and tariffs. In addition to representing clients in numerous appeals of FCC decisions, he was deeply involved in the regulatory and judicial proceedings that resulted in AT&T's being allowed to offer individually negotiated service arrangements (under Tariff 12 and Contract Tariffs) and in the regulatory re-classification of AT&T. In addition, Mr. DiLallo has counseled corporate clients on compliance with federal and state privacy laws, telemarketing laws, and authorization and tariffing requirements for providers of telecommunications services, as well as related corporate law issues. Mr. DiLallo received his B.A. in 1981 from the University of Virginia, and is a 1986 graduate of Case Western Reserve University Law School, where he was the Executive Notes Editor of the Case Western Reserve Law Review. He is a member of the Bars of the District of Columbia, Maryland, the United States District Court for the District of Columbia, and the United States Courts of Appeals for the District of Columbia, Fifth, and Eighth Circuits. Success Factors for Unified Communications
Download all the presentations for this session in a single zipped archive Speaker - Marisa Viveros [
Marisa Viveros is the Global Leader for Converged Communications Services, IBM Corporation. She is responsible for creating service products to address the near and long-term growth opportunities in the integrated communications market, including services around IP Telephony, Unified Messaging, Collaboration, and the integration of communication services into core business processes. Her objective is the delivery of superior offerings to clients through the Services Group, by leveraging IBM software and hardware assets, along with an extensive network of partners. Ms. Viveros also defines strategic directions, oversees marketing and sales for this market. Ms Viveros began her career at IBM as a member of the Thomas J Watson Research Center. While at IBM Research, she held different technical and management positions in the areas of pervasive computing, data management and data mining. Upon joining IGS, she led strategy and innovation for IBM Wireless Emerging Business Opportunity group. Marisa received an IBM Outstanding Innovation Award for her pioneer work in mobile commerce, and an Outstanding Technical Award for her work in parallel systems. She has coauthored papers and patents, and has participated in numerous conferences as a program committee member, keynote speaker, session chairman, and panelist. Ms. Viveros holds a MS degree in Computer Science from California State University and a BS degree in Electrical Engineering from Universidad de Concepción, Chile. She is a member of the Association for Computing Machinery and ACM SIGMOBILE. Speaker - Rod Taguchi [
Rod Taguchi is the Director of Collaborative Solutions for INX responsible for the development and implementation of advanced unified communication solutions incorporating technologies from market leaders such as Cisco Systems, Microsoft and Network Appliance as part of INX?s overall Business Ready Networks strategy. Rod brings technology expertise, hands on business experience, strategy, implementation, and client relations strengths. He has worked with a diverse range of industries spanning health care, financial services, manufacturing, and retail. Rod has performed as an enterprise consultant, a technology consultant, and an entrepreneur. This depth and breadth of experience gives him a unique and powerful perspective and wealth of first hand working knowledge to traverse a wide variety of business challenges and opportunities in the local, and national markets. Taguchi is also a Microsoft Partner Advisor Council member. Speaker - Hans Hwang [
Hans Hwang is a Vice President in Cisco's Customer Advocacy organization, focused on advanced services such as Unified Communications. He is responsible for driving worldwide services strategy for enterprise voice, rich media, unified messaging, and video, in partnership with the Cisco Voice Technology Group. In addition, Hans manages a services practice team that plays a pivotal role in some of the most strategic and complex Unified Communications engagements worldwide. His team of networking professionals brings expertise in large-scale project delivery, voice and video architecture, process integration, and tools to support customers and partners Prior to Cisco, Hans was an Executive Partner in the Communications and High Tech practice of Accenture. Over his 16 year career at Accenture, Hans implemented critical technology improvements with customers in the telecommunications, software, media, financial services, consumer products, and pharmaceutical industries. He has managed projects of over 50,000 person-days for Fortune 50 companies and has consulted with numerous start-ups to formulate business strategy. Hans is recognized for his work in hosted/managed services, service delivery platforms, software-as-a-service (SaaS) and alliance formation/execution. He has collaborated extensively across the telecommunications and technology industries to help bring new products and services to enterprise and SMB markets. Hans received a BS in Economics from the University of Pennsylvania Wharton School of Business, and is President of the Asian Pacific-Islander American Corporate Leadership Network (ACLN). Troubleshooting Converged Networks
Download all the presentations for this session in a single zipped archive Speaker - Matt Brunk [
Matt Brunk is the President of Telecomworx, an interconnect company based in Monrovia, MD serving S-M enterprises. He has worked in past roles as Telecommunications Consultant, Analyst, and Chief Network Engineer. He holds a copyright on a traffic engineering theory and formula, has a current trademark in a consumer product, writes for Business Communications Review magazine, blogs at VoIPLoop.com, presents at VoiceCon and has written for McGraw-Hill/DataPro. He also holds numerous industry certifications. Matt has manufactured and marketed custom products for telephony products. He also founded the NBX Group, an online community for the 3Com NBX products. Matt is married to a school teacher, and has one daughter who at age 4 helped him wire his existing building -- a historic schoolhouse circa 1838 that his company purchased and restored. | |
